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About Eddie

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  1. I also noticed that the update seems inconsistent - I have set up two devices as relay stations but looking at the cloud console I cannot work out under which conditions the workspaces call either the relay station or the cloud to update their definitions. Even though the stations are active/live during the same hours, some have last updated 14 hours ago, some 15 hours, some 21 hours. How often do they normally try to update? Also interesting to see that one workspace that is actually set up as relay station and is on all the time updated only 1 day ago and I think at that time I forced the update manually.
  2. Just trying to find my way in the cloud console and while most of it is intuitive, there are some areas where a bit more info would be helpful. The helpfile seems to be quite generic and does not address all options, how does the password feature under policy settings interact with the permissions settings. I set permissions as to users via permissions settings - do I still need to set a password to prevent normal/inexperienced users to make changes to the settings or this covered by read-only in permissions settings ?
  3. Just installed EEC on 12 clients so far and noted that one client drops off frequently and is shown as offline. It seems on the pc protection is shown but from the cloud console I cannot scan or feel protected. I assume the status should remain protected even if the pc has windows log screen and should be available for scanning ? Under what conditions will I not be able to access the work space other than the pc is turned off? Cheers
  4. GT, thanks for that. I am sure we will be allright and there is no need to go through support in this case. I will have a look at the options to set up additional users with their own log in - it will only be two, so either way I can live with it. Just wondered about google authenticator - I was initially sceptical about that but now find it very easy to use and so far very reliable.
  5. Just a follow up - we are in the process of installing the cloud console and there will be more than one person accessing the details. I like 2FA but if this is via email it assumes that everyone has access to that email account. At the moment I would have to ask my colleague to call me and to provide the code to him over the phone. Is there any option to use google authenticator instead of email? I also can't see where I could potentially turn off the feature. Cheers
  6. I just got a new android tablet and would like to put Emsisoft on this - I do have a spare license from my pc (Emsisoft Anti-Malware). Are they transferable or do I need to purchase a new license for mobile/tablets?
  7. Jeremy, thank you. I upgraded the tablet ( which had been stored away and not used for a while) from V 8 to now 10 Home Version 1809, OS Build 17763.316. I used the MS download tool and chose the upgrade option. The only AV on the system prior to me installing emsisoft was the default MS option. I think nowadays it's called Windows Security/ Windows Defender. As for Emsisoft, it is installed, I can run scans manually but it seems prevented from running as the first line of defence. At the moment I am relying on Windows Defender to catch any nasties.
  8. Earlier today I upgraded a tablet from Win 8 to Win 10 and once done wanted to install Emsisoft. The installation seemed to go fine, the program is running but I am getting errors from Windows notification centre that both AV are off and I seem to be unable to turn on Emsisoft. If I click the turn on button in windows securities, Emsisoft shows up with Your computer is not protected. When I click the fis now button either nothing happens or it goes into the same page that comes up when I click the "no protection box" on the left. Here both behavioural blocker as well as file guard are off and resist any changes. What should I do?
  9. Thank you Thomas - the process worked fine and I am doing the first scan with anti-malware
  10. my existing license for EIS is finished and I purchased a new license for Emsisoft Anti-malware. How do I best do the uninstallation and reinstallation process to avoid any issues. Is it ok to just use add/remove programs in Win 10 or do I need to do anything else or use an uninstaller? Just want to avoid any corruption or interference when I start installing the new program.
  11. Thomas, thank you very much for your quick and comprehensive response. I also appreciate the offer to add the additional months to the license and will get back to you once I have time to do the installation.
  12. I just purchased a new license for EIS and I understand that the license is valid for 1 year. I plan to use this on my laptop which is currently running a different AV. As I still have two months paid license on this, I wonder if the 12-months for the new EIS license starts from the day of purchase or installation/activation. I am not using the laptop very often but will travel later this year and at that stage would like to enjoy the benefit of the new license without having used up already several months beforehand without much need.
  13. Hi Christian, thank you and sorry - I was confused. I thought I had entered the first license already but when checking today, the tablet was still on trial. I have now entered 2 of my 3 licenses without issues, so everything is fine.
  14. I recently bought a license for 3 AV and successfully installed this on the first tablet. I am just in the process to install the second license and note during the rego process my three licenses show up. All three have the same beginning date and ending date which is fine. By default the first license is ticked but there is an alert on the right that I need to choose one of the three licenses shown on the left and that it should not be used on another computer. How do I know which of the three is already used on the other tablet? I don't want to waste a license by choosing the wrong tickbox and the three options are indistinguishable for me.