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  1. Hello Arthur, Sorry if I didn't reply earlier but I was away. Thank you for your recommendations and I will certainly follow your advice to the letter. It seems that we tried everything we could and that there is nothing else left to do now so thank you very much for all your help in trying to solve this problem. A big thank you also to all the other members of the forum who helped.
  2. Hello Arthur, Thank you for your reply. I don't really want to re-install my operating system so do you and the developers think that it is safe to delete those registry keys?
  3. Hello stapp, Thank you for your suggestion, I tried that but it didn't work. How can I get rid of those unknown devices..... ? On the positive side it seems that Online Armor is not installing new ones any more.
  4. Hello again, I don't really want to uninstall Online Armor and I will not but I really want to be able to delete those unknown devices that are piling up in my Device Manager. I don't mind Online Armor trying to install the devices at startup, as long as I am able to uninstall them safely and clean up Device Manager periodically. The problem is that at the moment I can't get rid of them and they are growing (yes I know, it sounds like a creepy horror movie hahaha). Maybe Andrey could develop a safe clean up tool? I am sure that it could be useful in future to other users who may experience the same problem. What do you think?
  5. Thank you for your contribution thinman and stapp
  6. Hello Andrey, As per your request, here are the screenshots. I have enclosed three showing all the unknown devices currently present in Device Manager plus one showing the unknown device details. Please note that the devices are disabled because I have manually disabled them all, one by one. Let me know if you need anything else and thank you for looking into this.
  7. Hello, No more ideas on how to solve this issue please? I know that you suggested to restore the system to a state it was in before the problem happened Arthur but that is not possible because I don't know when it happened exactly. I normally step away from my computer after I switch it on so I am rarely in front of it during the boot up sequence. One morning I stayed in front of the machine while it was booting up and it was only then that I realised that Windows was trying to install an unknown device. When I looked in Device Manager there were already about 60 or 70 unknown devices installed so I don't really know when this problem started. Even if I check all the the dates, to find out when the very first unknown device was installed, I suspect that it happened well before my currently available oldest restore point. I could uninstall Online Armor I suppose but I don't really want to do that, firstly because I really like Online Armor and I cannot think of a good alternative and secondly because even if I remove it I will still have over one hundred unknown devices in Device Manager that I cannot delete. Can anybody help please? Thank you.
  8. Hello Arthur, I am sorry to report that after uninstalling Online Armor, re-booting my computer twice and checking for any reference to Online Armor in all my network connections (none found), nothing has changed. Unknown devices are still being installed and I still cannot delete them
  9. Hello Arthur, All done and please find enclosed the log that you requested. It seemes that all the McAfee drivers have been removed now, thank to you. I tried to remove the devices but no luck yet.
  10. Hello Arthur, Thank you for writing the cleanup script, that is very kind of you and and it is absolutely superb support. I am away at the moment but I will be back tomorrow and I will run the script and then attach the log that you requested. Thank you again.
  11. Hello Andrey, Oh I so hate it when manufacturers install unwanted programmes in brand new computers but I hate it even more when it is so difficult to remove said programmes completely. I have run the MCPR tool (McAfee Consumer Product Removal tool) a few times and it seemes that the only driver left is one called mfetdik.sys. It is a kernel driver, it is running and it seems that the tool is not able to remove it. I found it in the system32/drivers folder, do you think it would be safe if I manually delete it and then do the same with the registry key? I have found this Corporate McAfee KnowledgeBase document: https://kc.mcafee.com/corporate/index?page=content&id=KB74869&pmv=print As you can see even if it refers to a completely different problem it mentions the manual removal of mfetdik.sys but I have no idea if it is safe to do it in my case. What do you think?
  12. Hello Andrey, I don't have any MacAfee product installed that I am aware of. I can't remember now but maybe there was a trial version installed when I first got the computer. That would have been uninstalled straight away though, together with all the other unnecessary stuff that comes with new machines. I have downloaded and run the MCPR removal tool from MacAfee -just in case- so any leftover from a possible previous installation should be gone now.
  13. Hello Arthur, Please find enclosed the files that you requested. Unfortunately I must report that the driver installation at startup has started again so more unknown devices are currently being installed.
  14. Hello Arthur, Thank you for your continous support, it is very much appreciated. I am not very comfortable either with the idea of forcibly remove the devices from the registry, will see. I did what you suggested and uninstalled my network adapters and then I tried to uninstall the unknown devices but unfortunatley it didn't work. I tried again after Windows re-installed my network adapters, just in case, but that didn't work either. I also tried to update the drivers manually, by pointing the installation to the system32 folder, to see if I could then unistall the devices but again I didn't work and Windows displayed the following message: Windows found driver software for your device but encountered an error while attempting to install it. OnlineArmor Miniport Insufficient system resources exists to complete the requested service. If you know the manufacturer of your device, you can visit its website and check the support section for driver software.
  15. Hello Arthur, Just a quick update. I installed the latest beta version and now Windows doesn't try to install that driver at start up anymore. I still cannot get rid of those unknown devices though. Any idea? I would really like to get rid of them without having to re-install Windows if possible. Thank you.
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