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Everything posted by achesoj

  1. sorry about the delay again. The receptionist has forgotten to allow access to the computer the last couple of nights.
  2. I won't be able to get back on that system until Monday. I will do as you've asked then. Sorry about the pasting. I didn't see a way to attach the files. I'm assuming I use My Media?
  3. The computer is running XP. But just out of curiosity, why is hijackthis not good for windows 7? I didn't get an extras file for some reason. I searched the system for it, but nothing there. Sorry about that. I know that at least one of these logs may seem useless right now, but I might have some more questions once we get the first issue taken care of if you don't mind. thank you for your help. OTL logfile created on: 7/18/2012 7:39:14 PM - Run 2 OTL by OldTimer - Version Folder = C:\Program Files Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type =
  4. Thanks. The computer is still running slowly and freezing up occasionally. I realize you said that there would be more steps involved for a complete removal of mywebsearch. I have the logs from EAM and HiJackthis. Would you like me to create a new OTL log, or post these logs?
  5. I ran the fix. Unfortunately when I started it, it closed crossloop. By the time I was able to get back on, there were no logs. I asked the secretary about them and she said that there was nothing there when she arrived this morning. She also said the computer still isn't running well. I can try running another scan with emsisoft after they close today and see if the toolbar seems to still be there. Any other suggestions?
  6. I will get the other log in a little while and attach it. Regarding your other question, I will ask someone from Emsisoft to contact you.
  7. I am working on a client's computer remotely, and I installed Emsisoft (which he is purchasing). One of his computers was loaded with malware, including the mywebsearch toolbar. When I click "Quarantine" or "Delete" nothing happens. I was hoping you could give me a way to remove the toolbar. (Please keep in mind, I am working remotely, and cannot disconnect the computer from the network and still work on it.) Also, I had already installed Emsisoft, run the scan, and pressed quarantine before I realized this was going to be an issue. I thought the EEK scan and log might be less informative
  8. I found this program in my list of programs. I went to their website to see what it was and something immediately tried to make changes to my computer (purportedly to the flash player, but I suspect this could have been a trick). I tried to remove it in the control panel and during removal I received another message that a program from an unknown publisher wanted to make changes to my computer. I could only find one website that tried to explain what the company does, but the description sounded typical of a publisher that tries to install unwanted ad-ons to your system in the name of "user
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