Orlando Pivi

Hello everybody, Thanks for your reports, they are kindly appreciated. Can you confirm that you can receive updates correctly? If you are still experiencing the problems during the updates, please let us know.

Buongiorno Emanuele, Oltre ad il nostro prodotto Emsisoft Anti-Malware, ha installato altri prodotti di sicurezza di terze parti? Il problema che ci sta descrivendo potrebbe derivare da un'incompatibilità con un altro prodotto. Rimango in attesa,

Buongiorno Mauro e benvenuto nel nostro forum, Le ho risposto tramite ticket di supporto, controlli gentilmente la sua mail e continuiamo la risoluzione del problema che dovrebbe derivare da un'incompatibilità. Per quanto riguarda il link della sezione risoluzione problemi, la sezione in italiano è stata rimossa.

Discussione chiusa Motivo: mancata risposta da parte dell'utente Mandami un messaggio privato per riaprire la discussione. Prima di avviare una nuova discussione visita: LEGGI BENE, istruzioni da seguire prima di aprire una discussione

Ciao Roby, Puoi indicarci con precisione quali impostazioni non rimangono come le avevi impostate? Sono impostazioni di Windows od impostazioni di qualche programma nello specifico? Dai log che ci hai inviato non trovo tracce di particolari problemi, escludo una presenza di malware. Rimango in attesa, Orlando

Hi Deco, You can get the beta version of our software by switching to "Beta" feedback in Settings > Update settings, you can choose it from the dropdown menu. You can switch back to the "Stable" version at any time. We give a free license to the testers that participate actively in reporting any bugs or feedback. Orlando

Hi again, Unfortunately we have just your report regarding this issue and I asked to our support team if we received any report like yours. Could you please tell me if you had debug logs enabled? If yes, could you please attach them here? Thanks, Orlando

Hi Ken, I reply you by points: 1- Actually there is no necessity to disable EAM protection to make a backup. Also it depends on the program you use to make the backup. Depending on that you could decide to disable EAM to speed-up the process. In general, our advice is to keep all protections on. 2- Emsisoft products don't remove tracking cookies. Let us know your feedback! Orlando

Thank you Sadegh, we are investigating more on this. We will update this thread as soon as we have a response. Orlando

Thanks for the feedback Siketa! Case closed, Orlando

Hi Stapp, Correction is applied, will be released soon! Thanks again, Orlando

Hi Peter, Thanks for your feedback! Orlando

Thanks for the feedback Stapp, nice to see that everything is good! We discovered a scan issue, that is most probably the same of what your are describing, we are working on it and the fix will be released really soon. Orlando

Hi Stapp, Thank you for the check and your report, I added your corrections to our tracker and they will be corrected soon. Orlando

Hi Dja2k, Could you please tell me if the update was of Emsisoft Internet Security or if it was an OS update? If it is the second option, most probably is not our fault and we can do nothing. Orlando