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Everything posted by allans

  1. I just found your message on the other conversation. I uploaded the Online Armor and it appears to be working, even though I still get a constant message that Window's Security Alert does not recognize that I have your service. It used to, but now it doesn't. I also get all types of firewall notices that I cannot understand either, but I guess that means you folks are at least watching something. I really wish companies like yours would hire out-of-work writers like me to help you develop communications that real people can understand. I'm old enough to have started using computers with punch cards and I even learned basic Fortran and I cannot make sense out of most of the interactions I do. Undoubtedly, this is why I make wrong decisions that make your software's job harder to do. Anyway ... just one of those days .. thanks, I trust, that the system is guarded again. Allan
  2. I'm even more confused now. I have removed the software because the Windows Security Alterts tell me that I do not have Virus Protection. While I assume this to be some kind of typical advertisement, when this first appeared I could no longer open my Emsisoft software, making it impossible for me to scan or check anything. As a result, I tried to reinstall the software but the key doesn't work. Anyway, I have now run the Emergency Kit and the OldTimer guy stuff. I have attached the requested reports, both of which indicate no problems. At least that is good but I have no way of knowing whether your system is running and why I cannot activate it any more. Sorry to bother but this stuff drives me crazy. Allan
  3. Thanks, I guess. I do appreciate getting some assistance.
  4. Why can't I get assistance with my Key?

  5. I posted a request for help last week and was asked to send a private email with my key because my Emsisoft software stopped and was not recognized by my system. After flawlessly working, it just seemed to close down. I tried to restart it by using the Key again and it would not recognize the key. I removed the software and tried to reinstall it and it still would not recognize the key. I am currently downloading the Emergency Kit again and the OTL to run the requested reports. PLEASE HELP ME WITH THIS. I HAVE TO GET PROTECTED AGAIN SINCE, based on your softward, I AM CONSTANTLY BEING BOMBARDED WITH POTENTIAL VIRUSES. I paid for your software and I cannot get it to work. And the staff person did not respond to my private email with the key. What am I supposed to do? I will attach the reports when they are completed today. Allan
  6. I really need some help in getting my software running. I've very fearful that my machine is unprotected and I have paid for the protection. Any chance of something I can do to get it protected while this is being figured out? HELP PLEASE.
  7. I have a similar problem in that I left my computer running overnight and then rebooted it the next day. Now my Emsisoft doesn't start. I reinstalled it but it will not accept my key. This leave me fully unguarded and I know that I am getting attacked regularly since your softwars constantly stops efforts to do so. Now I'm at the mercy of these invasions and I cannot do anything. Your service says I have already used the 30 day free trial, which I tried to load for some protection. I paid for a year and have had about 3 months ... what's going on?
  8. Now I'm just saving the web.config as a "web.config.txt" which I assume cannot be read. Can't figure out how to do this. Frustrating ...
  9. I have no idea where to put the code, and I really don't know whether to use the first or the second set of code. I'll try them both near the beginning.
  10. No, not told I don't have authority. I am the administrator. I even restored my computer to a month ago to try to log on since I did not have a problem then. THe same message from MSN appears, meaning either the problem still exists or it really is MSN. Anyway, oh wait ... shit. I just checked on something. The computer said it couldn't open it so I let it go to the internet to find an option instead of selecting from the list. Now it opens. Sorry ... now I'll see if I can do what MS says ... assumming it is Microsoft. Thanks again.
  11. Of course I cannot get access to the web.config file. NotePad cannot access it so I can't even make the change I'm told to make. Sorry ... but is there any guidance for this? Since there was a default "web.config" file as well as the regular one, I deleted the non-default and rebooted ... back to same problems. I guess this is God's way of telling me I have to go spend money somewhere to pay someone to clean out problems that didn't exist until the new Outlook was developed. Still seems unfair and unprofessional. Thanks.
  12. After writing the note above, including adding angry comments about why they will not unlock my system, the following came up on the screen when I went back to try to log in today. What does this mean? Server Error in '/security' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Allan
  13. I was joking about Mr. Gates. So basically you have no suggestions about how to get around this problem? They can effectively simply cut me out of my email because they say, without verification as far as I can tell, that my system was hacked and then they simply refuse to do anything or allow any communication back to fix the problem? See what happens when we let computer geeks control the internet.... If there was a key logger on my system, I would have thought your system would have detected that and let me know, especially if it has been there for a while. Apparently your system is not competent to do this, which means we buy access to something that serves no protective purpose in something that is likely to be a serious issue. Sad. Thanks anyway ...
  14. I was notified by way of a notice when I tried to log in ... which means, either they got me there (which means it went through the Emsisoft protections) or did come from them. I cannot tell, except that when I go online to Microsoft Hotmail resource pages (Hotmail came after the MSN accounts, which tells you how old I am!) the pages for contacting MSN Hotmail are exactly the same ... These forms require me to tell them what I remember about passwords, secret questions, etc. and that they will get back to me in 24 hours. In reality, I then get a message saying I have to wait 5 to 7 days ... which I've waited and this is killing me. So I cannot verify whether I was hacked, how, etc. Microcrap essentially just shut me off and left me hanging. Not fair.
  15. What is a key logger? If it is the case that someone stole my password, why can't I find any way to get Microsoft to allow me to get in and change it? Do they regularly do this, make it necessary for people just to abandon their emails when someone gets in? I've had the MSN account since before Hotmail was even invented. So I do take it for granted. I suspect that this is an effort by Microsoft to run the old, free accounts out of business ... but regardless ... there is no way that you know of to get around this to regain access? I called Microsoft and resorted to asking for Bill Gates. Their computer said she was not authorized to connect for a message ... sounds like a big conspiracy to me. I need to get back into this account ... somehow. Can we make sure someone is not using my system to send me fake Microsoft messages? Allan
  16. I signed up for your service last month because of infections I had, various trojans, etc. Just last week I was notified by Microsoft, I guess, that my email of 15 years (on their MSN.com system) was hacked. My email is so old I can't even recall the answer to the security question ... or I got it right and I'm being tricked. Microsoft, being the idiots they are, refuse to respond to their own request for help and offer no assistance even though they closed the account. But my question is how did I get hacked when your system was up and fully operational? Assuming I'm being tricked and the messages aren't really from Microsoft, this means the hackers got by your system. If not, how can MSN (which is basically Hotmail) get so hacked that even they cannot open my account? I'm confused and angry. Allan
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