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About MarkD

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  1. Every day. It's OK. I've uninstalled it and will reinstall in a few weeks time to see how it is.
  2. Hello again I have been trying out the browser extension in Chrome Version 71.0.3578.98 (Official Build) (64-bit) on Windows 10 1803. I have an issue with just one page - This page has always worked fine (I've been using Soundcloud for many years). After I installed the extension I found that the play controls on the page would occasionally not respond. I uninstalled it for a week or so and everything returned to normal. Today I reinstalled the extension and the same thing happened. OK, so I can add an exception - but there is no way to add an exception. A new page appears and I can see a table with a 'Websites' heading and a remove button, but no way to add. I am unable to enter text on that page. Any ideas, please? Thanks
  3. Hi, GT500 and JeremyNicoll. Thank you both for responding. No, the update had finished and I don't have a scheduled scan set up. It occurred for an entire afternoon/evening even after restarts. The crash happened twice (before and after a restart). However, as is the way of these things the program has been working fine for the last two days. Thanks also for the extra info about the browser extension.
  4. Hi Today, my Windows 10 PC became very sluggish. I checked Task Manager and when it finally opened I saw that the CPU usage for the Emsisoft Protection Service and the Emsisoft Security Center were collectively using between 30% and 40%. I changed my file guard settings from Paranoid to Default and the program became completely unresponsive with CPU usage shooting up to 94%. My PC is a custom built machine about 4 years old. 16GB RAM, SSD system drive, 3TB SATA secondary drive. Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s). At the time I had iTunes and Chrome (just a couple of tabs - Facebook, Soundcloud) running. Any ideas, please? Also, I was surprised to see a notification after the program update to install a Chrome add-on. Doesn't EAM do all this out of the box?
  5. Ah! Thanks. I think I must have been confused about how each operated. That's reassuring.
  6. This was my point about being able to control access. With the EmsiSoft firewall known good programs were allowed access, or you could configure it to ask. No such luck with controlling the Windows Firewall. Much as I like EmsiSofts products (and I have been using them for many years), I think this is a step backwards. I have read the FAQ article, where it is stated that one of the disadvantages is the way the outbound rules function, and while EAM will detect tampering of the firewall, the outbound connection from a zero-day threat will not be stopped, which it would have been under previous versions because EIS would have displayed a notification that an unknown process was attempting to connect to xxx.
  7. Thank your your response.
  8. I would also like to know about this. I knew that EIS was moving over to using the Windows Firewall, but I assumed EIS would provide an interface for it - something existing users are familiar with - rather than simply removing the Firewall from the list of Protection configuration options. Is the latest version of EmsiSoft's product without firewall support?
  9. Ahh - thanks for the explanation. That's a bummer when that happens.
  10. aaaand it's OK again now Thanks
  11. I use the web and mobile versions of Facebook's Messenger. This morning I opened the Messenger app on my tablet without any problems and Emsisoft Mobile Security did not even blink. A few minutes later I powered down the tablet and opened Google Chrome which starts with a pinned page - and which automatically signs me in. But, the site was blocked - please see the attachment. I've done a web search but cannot see any articles about the site being compromised. Is this a mis-categorised site?
  12. MarkD

    Cannot use RDP over VPN

    ... and, thanks to Christian Peters and the folks at Emsisoft, the issue has been fixed.
  13. MarkD

    Cannot use RDP over VPN

    Thanks, Christian I have done that and have just sent the email with the logs.
  14. MarkD

    Cannot use RDP over VPN

    Thanks for the response. My Wi-Fi connection is shown as Private.
  15. Hello I am using Emsisoft Internet Security (and have been for many years). My home PC runs Windows 10 Professional. My job is IT and I regularly need to establish a VPN connection to my employer's network and then use RDP to connect to the servers/desktops to install Windows updates, check the backup etc. I have been using VPN/RDP for about 10 years. About the 14th January I was suddenly unable to establish an RDP connection and have not been able to do so since. I tried various troubleshooting methods and this morning I uninstalled Emsisoft Internet Security and was able to establish an RDP connection. I use Microsoft's Remote Desktop Connection Manager V2.2. After establishing the VPN connection I open RDCM, right-click a server and the log in dialog usually appears immediately. I have tried connecting to my work Windows 7 Pro client and to Windows server 2008, 2012 and 2012 R2. Since 14th Jan, when I right-click a server and choose Connect Server, the connection attempt times-out. So, this morning I uninstalled EIS and everything worked - the RDP connection to the server was immediate: the server log in dialog appeared straight away. I downloaded the latest version of EIS (I always keep EIS up to date with signature and program updates anyway), installed it, and after installation I am again unable to establish an RDP connection. I have also tried the standard 'Remote Desktop Connection' Desktop App but that fails too. My home network uses and my work network uses I use an LMHOSTS file to identify the Windows domain and to map the IP/name of our data server. I have tried rebuilding the TCP stack, SFC, and even tried adding the servers to the HOSTS file. I was hoping that after reinstalling EIS the firewall would prompt me and ask if I wanted to allow the RDP connection request to be sent but I see no response from EIS at all. I have also tried disabling all EIS components but the RDP connection still times-out. Can anyone help me with this, please? Thanks.