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m0unds

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Posts posted by m0unds

  1. There's a handy app I've used for years called "whocrashed" which can be helpful in determining what driver/service/whatever caused a crash. It only works if you still have the minidumps or full memory dumps called when the system crashed.

     

    hxxp://www.resplendence.com/whocrashed (there's a free version on their download page here: hxxp://www.resplendence.com/downloads)

  2. @Fabian thanks for the info. I can confirm IPv6 on my system is working fine at boot, and I really hope it keeps working as I'd actually like to use the time on my license.

     

    I had upgraded my internet security pack license to EIS because I hadn't used OA or EAM in nearly a year due to performance issues and OA driving me nuts (not properly trusting signed MSFT processes, horrible CPU utilization with certain apps causing the firewall to stop passing traffic completely, etc.) and then ran into performance issues with the initial release of EIS, only to try it again and find out IPv6 support isn't working right, then the fix for that causes BSoDs. I appreciate how quickly that was resolved, but I'm surprised it wasn't caught in testing.

  3. Quick update: We found and fixed the cause of the problem. It only affects specific systems and network configurations that are actively using IPv6. An update is already available. The setups have already been rebuild to include the update. So if you uninstalled already I suggest you download a new setup to have the fix included.

    Sorry for the inconvenience this particular issue may have caused.

     

    Does this new update revert whatever change you guys made to the firewall module that might address IPv6 support, or should I go ahead and test it to see if it resolves the initial issue I reported?

  4. We released a new version yesterday. Can you reproduce the problem with the new version?

    I performed a clean install of the new build. Immediately received a BSOD implicating the emsisoft NDIS driver. Rebooted and BSODed again at the login screen. Repeated until I removed EIS in safe mode. I'll upload the minidumps if you'd like.

     

    The BSODs are unique to the new build.

  5. Hi,

     

    Is there some trick to getting IPv6 working reliably with EIS installed? At each and every reboot, I lose IPv6 connectivity until I bounce my network adapter (disable/enable) or disable/enable the firewall within EIS itself, and it's driving me nuts.

     

    I've attempted to add rules permitting ICMPv6 messages and RA traffic, and I'm still not having any luck. The machine is behind a router that is announcing a /64 prefix pared off of a /56 assiged by my ISP. Disabling IPv6 protocol support is not an option for me, as I need it for work. 

     

    Thanks,

    Chris

     

    Product version is 9.0.0.4668 on Windows 8.1 Pro x64

  6. Hi again,

     

    Just a quick update - I found that if I disabled "subfolders" in my steam folder exclusion and allow OA to create a rule for Rust (this specific game title) that CPU utilization of oasrv isn't as terrible. The filtering of connections in/out from the server browser is certainly slower than it is if I shut down OA, but it's not hitting the service so hard that it disconnects other applications.

     

    Thanks,

    Chris

     

    One more update - I accidentally left OA in learning mode when I launched that specific title, and since, I'm unable to launch the game with OA running or oasrv goes nuts. It was fine up until I forgot to turn off learning mode. Probably gonna remove it until this gets resolved, it's a bit of a hassle to have to shut it down any time I launch a steamworks game of any kind. Hope it gets resolved soon.

  7. Hi again,

     

    Just a quick update - I found that if I disabled "subfolders" in my steam folder exclusion and allow OA to create a rule for Rust (this specific game title) that CPU utilization of oasrv isn't as terrible. The filtering of connections in/out from the server browser is certainly slower than it is if I shut down OA, but it's not hitting the service so hard that it disconnects other applications.

     

    Thanks,

    Chris

  8. Hey,

     

    I figured I'd submit my own thread about the issue w/OA and Steamworks (Steam SDK) titles.

     

    I finally ran into this particular issue myself. In my case, it seems to be caused by the Steam server browser initiating a ton of connections to ping and status check servers to display them in the UI. I noticed the issue because I was connected to a Teamspeak server, and when the server browser loaded in Rust, OA's CPU utilization hit ~25%, latency skyrocketed, then it dropped my TS connection and wouldn't connect til I killed Rust. This isn't a case of saturating my connection, as it was using less than 300kbit/sec worth of bandwidth to perform the server list update.

     

    I engaged debug mode so I could reproduce it for you guys.

     

    https://app.box.com/s/w0ey9ycimjcfy2lqtpkk (logs.7z is the output from debug - the oasrv log was split into 2 files, one 4MB and the other 7MB.)

     

    If you need any other info from me, let me know.

     

    *EDIT* Forgot to mention, I exclude my Steam folder in OA.

     

    Thanks,

    Chris

  9. Hi,

     

    I ran a custom scan with tracking cookie detection enabled to test efficacy of some anti-tracking stuff I've been using. When EAM detected a handful of cookies, I asked it to remove them not realizing that Chrome was still open. When it failed to remove the cookies, the "Anti-malware alert" window that opened to inform me about it didn't properly scale to accommodate the text below the scrolling window, cutting off the text:

     

    2wUR9fN.png

     

    Product version is 8.1.0.19. 

     

    To replicate, custom scan, opt to detect tracking cookies but leave your browser open. When it detects cookies, ask EAM to delete them. It will fail, and show that window ^ with the text cut off.

     

    Thanks!

    Chris

  10. Hey,

     

    I encountered an issue with OAmine.exe. When I was having OA learn my bank's site, it started throwing an error saying "Could not obtain OLE control window handle" when closing a dialog generated by the bank's site at login (it's a popup window that displays promotional stuff or communications w/the bank).

     

    I was unable to dismiss the error, as it continually popped up, and my only recourse was to terminate the OA browser. 

     

    I enabled debugging, reproduced the bug and zipped up the product logs. They're available here: https://app.box.com/s/a9tdx95hp2ktjsn5z6p1 - Please let me know if you need any additional logs.

     

    OS: Windows 8 x64

    OA Product version: 7.0.0.1862, EAM Version: 8.1.0.19

     

    Thanks,

    Chris

  11. Actually, Andrey just sent me a message to let me know that he was able to reproduce the issue and is fairly confident that he knows what is causing it. I can't make any guesses as far as when it might be fixed, however I hope it won't take too long. ;)

     

    oh good, glad he was able to reproduce it. thanks for the update!

  12. hi,

     

    oddly enough, this has started to become an issue again. i had to remove OA to diagnose a stability issue i was encountering with windows, and when i reinstalled using the "beta" installer i was given in december, OA is failing to properly trust MS executables and dlls. this is causing some headaches, since common windows applications like taskmgr or msconfig are invoking OA prompts.

     

    system configuration is the same as before, except with EAM 8.0.0.10.

     

    i tried allowing OA to update, as this was advised against back in december, but it's still not properly trusting MS exes/dlls. i also tried downloading the installer from the site, and it exhibited the same issue, even after updating.

     

    any suggestions?

     

    thanks,

    chris

  13. Okay -

     

    followed the instructions to uninstall, reboot twice, install w/debug mode enabled, allowed the machine to boot, then ran a handful of ms apps including cmd.exe, nslookup, calculator, resource monitor. I also included a screenshot of OA's programs dialog so you can see the list of MS apps that are showing "unknown" trust level, and the ones that show allowed were the ones that OA asked me about via prompts. I'll be emailing it here in a moment.

     

    *EDIT* Alrighty - sent. Also, that update to EAM does seem to have helped the excessive cloud lookup issue. I was getting it on nslookup and ping pretty consistently, but now I'm not.

     

    Thanks again,

    Chris

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