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m0unds

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Posts posted by m0unds

  1. Just for your interest: The problem with the occasional cloud lookups in Emsisoft Anti-Malware has been fixed with an update today. We are still looking into what is causing the problem with Online Armor.

     

    right on, thanks for the info.

     

     

    Hello,

     

    Could you please do the following:

     

    1) Uninstall OA

    2) Reboot twice

    3) Reinstall OA with debug logging enabled during install as described at http://support.emsisoft.com/topic/3819-how-to-configure-online-armor-debug-logs/

    4) Reproduce the problem

    5) Close & shutdown OA

    6) Zip the contents of the "Logs" directory and email the resulting archive to "oasupport (at) emsisoft [dot] com" with a link to this topic in your message and

    information requested at http://support.emsisoft.com/forum-49/announcement-11-information-to-include-in-your-support-request/

     

    Thank you in advance,

     

     

     

    will do. i'm not going to be able to do this for a couple days, as i don't presently have access to the machine in question. i'll post again when i've completed the step(s).

     

    thanks again

  2. Would it be possible for you to post screenshots for us? Here's a link to instructions (please note that there is a lot of advertising on that linked webpage), and we prefer the format of screenshots to be PNG (Portable Network Graphics) for the best combination of clarity and smaller file size.

    Note that you can attach files to a forum post by going to the More Reply Options button to the lower-right of where you type in your reply.

     

    sure thing - which behavior would you like screenshots of?

     

     

    To add to Arthur's request: Do you have the following update installed?

     

    Update for Root Certificates for Windows 8 for x64-based Systems [December 2012] (KB931125)

     

     

    negative - should I? it's a pending optional update for me. i'll apply it if you think it'd help.

  3. Hi,

     

    After I upgraded to Windows 8, I reinstalled both EAM and OA (current versions) and I've been running into a ton of signed MS executables not being trusted by OA by default, and in some cases, EAM has been having to do cloud db checks for things like..internet explorer, or MS background transfer service, etc.

     

    EAM has also been giving me behavioral prompts when I launch other applications built into Windows. I didn't experience anything like this with Windows 7, and it's starting to grate on me quite a bit. I've since removed and reinstalled both EAM and OA again just to ensure I didn't have something borked with my install. I had been running both with Webroot Secure Anywhere installed as well, and I removed that to rule out the possibility of a conflict (despite having excluded all necessary processes and drivers in EAM and directories in OA, as well as trusting WR drivers and exes) but it persisted.

     

    What I wanted to find out is whether this is just a side effect of the lack of "reputation" for some of these files, which might resolve after Windows 8's install base is bigger? It's frustrating to not be able to spend a day without learning mode enabled on OA (even when I'm not installing/removing software) because of all the incessant prompting and having to manually trust or allow signed system files.

     

    Thanks,

    Chris

     

    updating to include specific version #s: OA: 6.0.0.1736 updated  today - EAM: 7.0.0.12

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