Andrew F.

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Everything posted by Andrew F.

  1. Could you please give me the crashdump ? Thank you in advance,
  2. Just in case - beta version should fix the bsod issue you have.
  3. Hello, We've uploaded a new firewall engine build to beta updates. Could you please update to beta version and check whether the new engine fixes the BSOD for you? To do so just select an appropriate update feed in updates settings. Thank you in advance,
  4. jrw666, could you please update to current beta version and check whether the problem'd be fixed for you? To do so just select an appropriate update feed at updates settings in EIS gui. Thank you in advance,
  5. Could you please uninstall it and check whether the BSOD would be reproducible without it ? Thank you in advance,
  6. Hello, Could you please tell me whether you use a software called "Jaksta" ?
  7. Thank you. One of the dump files (081115-12156-01.dmp) says the crash was caused by hmpalert.sys driver. Which I think belongs to Hitman Pro. The second one says that crash was caused by fwndislwf64.sys. So, you had 2 different BSODS actually. I'll look into the 2nd one and will post here once it'll be fixed. Thank you for the dumps,
  8. Hello, Sorry you're having problems. Could you please give me the crash dump files related to this bsod ? How to configure crash dumps: http://support.emsisoft.com/topic/3809-how-to-configure-automatic-memory-dumps-in-case-of-blue-screens/ Once you'll have the dump files, - please zip them and attach to your next reply in this topic. Thank you in advance,
  9. Hello, Sorry you're having problems with EIS. Could you please give me the crash dump files if there're any on your system or configure your system to create dumps and submit them later once you'll get a blue screen ? How to configure crashdump files: http://support.emsisoft.com/topic/3809-how-to-configure-automatic-memory-dumps-in-case-of-blue-screens/ Once you'll have the dump files, just zip them and attach to your next reply in this topic. Thank you in advance,
  10. Could you please also tell me whether you had any other BSODs during the same period, but with other drivers/applications involved? Thank you in advance,
  11. PM received, thanks. Unfortunately the dump that contained information about fwndis64.sys driver didn't help to identify the problem (if there's any). However, we've published a new release (with a new version of firewall engine) and you seem to have it installed now (according to the version of the file you sent me). I'd appreciate if you'd send me another dump in case you'd encounter another BSOD. Sorry again, Thank you in advance,
  12. Hello, Sorry you're having issues with EIS. I've analyzed the dumps you attached. Could you please zip fwndis64.sys (located at c:\windows\system32\drivers) and send me the resulting archive via pm? Thank you in advance,
  13. Hello, The dump shows that the BSOD happened because of VirtualBox's driver. This is a known bug in VB and can't be fixed on our side.
  14. Hello, Sorry for delayed reply. Would it be possible to get some debug logs covering the issue ? If yes, please take a look at the following kb article: http://support.emsisoft.com/topic/14699-how-to-configure-emsisoft-anti-malware-and-emsisoft-internet-security-debug-logs/ Thank you in advance,
  15. Hello Threft, The crash you attached the dump for was caused by the netio.sys driver, not fwwfp764.sys. This is an issue confirmed by MS and there is a hotfix available. Please see the MS KB article at: https://support.microsoft.com/kb/2958399
  16. Hello, Sorry you have issues. Could you please give me the minidump related to the BSOD? Thank you in advance,
  17. Hello, Just in case - we published a new EIS/EAM beta. Your lan issues should be fixed in it.
  18. Hello, Sorry you have troubles with EIS. The issues accessing computers over lan is a known problem in the current version. It should be fixed in the next beta.
  19. Hello, We usually do not give any promises/ETAs about the dates of releases. The amount of time between beta and stable releases depend on the quality of a particular build and the feedback we receive. Thank you for understanding,
  20. Hello Threft, Sorry, it's a bug in EIS firewall module. We will post a fix in a beta release as soon as possible. You can also try to remove the port 1900 from the blocking global rules and see whether it'd make any difference.
  21. Hello Threft, Would it be possible to get some debug logs covering the issue? The article describing debug logs in EAM/EIS: http://support.emsisoft.com/topic/14699-how-to-configure-emsisoft-anti-malware-and-emsisoft-internet-security-debug-logs/ Thank you in advance,
  22. Thanks for telling us. Please feel free to contact us again if you have any other issues.
  23. It can happen with or without our or any other software. Are the drivers & software for your wlan card up to date ?