JeremyNicoll

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Everything posted by JeremyNicoll

  1. JeremyNicoll

    Random Scan messages

    Use the small icon on the left in the /second/ screenshot, or simply click on Setttings in the Overview screen, then Advanced...
  2. JeremyNicoll

    Random Scan messages

    And if you do... see Settings - Advanced - Quarantine re-scan after updates
  3. JeremyNicoll

    Custom scan problems

    Using EAM 2018.12.1.9144 on W8.1 64-bit I just performed a custom scan of the files on two drives, something I do roughly weekly. At the end of this I clicked the GUI's "View report" button and got an error message saying "The logfile of this scan is no longer available". Looking in: C:\ProgramData\Emsisoft\Reports there is no file with today's date. As it is, the GUI end-of-scan summary looks wrong to me - it says that 532528 files were scanned... which is roughly the number I'd expect if only one drive had been scanned. The same scan a week ago reported it had scanned 949198 files. I'll pm debuglogs to GT500.
  4. JeremyNicoll

    Custom scan problems

    > You mean... I don't know. When stapp reported a problem with a scan that never completed, that's what Frank said. See: https://support.emsisoft.com/topic/29560-scan-problem-with-8668/?do=findComment&comment=184817
  5. JeremyNicoll

    Custom scan problems

    @GT500 - In the instance that stapp had a while ago, it was surmised that the scan process had crashed and the code around it hadn't recognised that. If my problem's the same, then maybe all that can be done now is for the logic around a scan to have more(?) debug logging applied to it or something in the hope that eventually someone will (even if the crash isn't fixed) at least find a way to recover from that.
  6. JeremyNicoll

    Custom scan problems

    @GT500 The only other scans I ever do are context ones, and those I've done recently have all been fine. Settings for the failed custom scan were Objects: Rootkits, Memory, Traces, C:\, E:\ Detect PUPs: On Scan archives: Off Scan mail archives: On ADS Scan: On File extension filter: Off Direct disk access: Off (I keep separate notes of what a scan is going to be, and its results*, so this was not copied from the never-produced report file, but my pre-scan notes. Also, I use 'load settings' to set the settings from the same preset file each time I do this scan.) * because in some cases I expect scans to find certain things and I have an automated way to check that the things found were what I expected.
  7. I'm on the Beta feed. EAM just 'updated' but it's installed 2018.11.0.9073 when before that I was running 2018.12.1.9144. Why? See logs screenshot at: https://www.dropbox.com/s/lo685jpbogs0ce6/20190107 EAM update that isn't.jpg?dl=0
  8. JeremyNicoll

    Custom scan problems

    The scan that on Saturday presumably crashed, was of the files (not looking at zips' contents), on two drives C:\ and E:\. I've just run the scans for one drive at a time without a problem. The number of files scanned on C:\ just now was 545160 which is a bit more than the number reported on Sat (532528), possibly implying the problem on Saturday happened while scanning C:\.
  9. JeremyNicoll

    CLOSED EAM just updated, to an older version

    Ah. It's back to 9144 now.
  10. JeremyNicoll

    Custom scan problems

    @onbox - did Malwarebytes also skip archives (zips etc)? I see Malwarebytes took nearly six times as long (3h versus 30m).
  11. JeremyNicoll

    Custom scan problems

    There doesn't seem to be an event log record of anything crashing. Should there not be?
  12. JeremyNicoll

    Custom scan problems

    @stapp Yes, I think so. And looking at my forensic log I see something similar, with the most recent entry that mentions scanning: "Scanning is in progress" - that expands to say: 05/01/2019 11:05:51 Scanning master boot record ... 05/01/2019 11:05:51 Scanning system folder 'CSIDL_DRIVERS'... 05/01/2019 11:05:52 Scanning memory ... 05/01/2019 11:05:58 Scanning traces ... 05/01/2019 11:06:01 Scanning folder ... 05/01/2019 11:23:40 Scanning folder ... and it's now 1257. None of the running a2- tasks in task manager show any appreciable cpu or IO, so I expect the scan has crashed.
  13. JeremyNicoll

    Custom scan problems

    @stapp OK; I have a vague idea that you experienced this missing log problem a while ago?
  14. JeremyNicoll

    Custom scan problems

    Logs msg sent to GT500.
  15. JeremyNicoll

    Emsisoft Browser Security: Please install Firefox...

    > awesome, glad you figured it out! Hardly, if the solution involves losing all one's FF settings.
  16. JeremyNicoll

    Emsisoft Browser Security: Please install Firefox...

    > Oh well - figured maybe something was borked with default browser settings in Windows that may have confused EAM's detection of default browser/active browser EAM shouldn't need to look at that; surely all it needs to do is check (something) to see if the extension is installed, whenever FF starts. It surely knows that FF is starting in the same way that it knows that any other program is starting. I wonder though how it tells if the extension is in use - is it via hooks into FF, or examining FF's memory, or looking at the user's FF profile? @stapp - I don't normally use the Control Panel - Default Programs things, but instead Open With, to set initial options for which apps open which filetypes. However I did just use the Control Panel - Default Programs thing and look at all the filetypes that I might expect to be associated with FF (ie htm, html) and the http and https protocols, and they all are. On the other hand if I approach the issue from the program side, Windows tells me that FF only has 5 of a possible 8 defaults set - but the ones that aren't are the FTP protocol, and filetypes xht (no m on that!) and xhtml. If I actually wanted something other than FF to be a default I'd spend longer looking into why FF started when I thought Chrome would, but right now it's not worth the effort.
  17. JeremyNicoll

    Emsisoft Browser Security: Please install Firefox...

    I've just tried setting Google Chrome as the default, stopping & restarting it (and it still says it's the default, and also I do get the EAM reminder for Chrome), then rebooting. If i double-click a .htm or .html file then it's still Firefox that starts, and yet as it starts it tells me it isn't the default and do I want to make it so? Going back to a .htm[l] file, and looking at Open With and resetting the 'default' there too still doesn't stop FF from starting. Weird! After all this, and setting FF back to the default (for all the good that's likely to do), I still don't get an EAM/FF warning.
  18. JeremyNicoll

    Emsisoft Browser Security: Please install Firefox...

    @m0unds - Not as far as I know. They did ask if I was using the portable version (I'm not). And apart from Flash (rarely activated) I use no Add-ons or Extensions other than those that come supplied with Firefox. I've got v64.0 on a 64-bit W8.1 machine, also Stable. I commented here because EAM not recognising that I'm using FF without their extension, might be the same issue as Thomas has.
  19. JeremyNicoll

    Emsisoft Browser Security: Please install Firefox...

    This might be a good point to remind Emsisoft that (as found during the Beta phase) I still don't get any reminder that the the extension exists, when I start Firefox on my machine.
  20. JeremyNicoll

    Tue 2nd Jan EAM consuming high CPU

    I've no idea about the high cpu issue. Regarding the Firefox/Chrome extension, that's a new thing that Emsisoft have just released. Out of the box EAM's "Surf Protection" works only at the domain level (ie IP address of a website's server) so will block everything at a particular domain. The new extension allows blocking to occur at a finer level, of specific resources hosted at a particular domain. Read more at eg: https://support.emsisoft.com/topic/30345-new-in-201812-safe-web-browsing-with-emsisoft-browser-security/
  21. JeremyNicoll

    Is this legitimate ?

    > Thanks how do I turn off the notification please ? See: Settings - Notifications - Browser Security verifications
  22. I'm seeing things like this in the log Update started: 01/01/2019 10:36:46 Update ended: 01/01/2019 11:10:09 Time elapsed: 0:33:23 Unable to retrieve update information from server -- see that 33 minute time? And the systray throbber is still doing it.
  23. JeremyNicoll

    Updates not working (in the UK)

    Thank-you; fine here now too.
  24. JeremyNicoll

    High memory usage

    Yes, that's normal. See discussion: https://support.emsisoft.com/topic/30097-back-to-using-eam-after-an-absence/?tab=comments#comment-188724
  25. Is there any information in EAM's Log? (You get to it by clicking the systray icon, whch then shows the main GUI overview panel, then click the "Log" pane.)