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JeremyNicoll

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Everything posted by JeremyNicoll

  1. In your screenshot there's a shield icon just to the right of the systray text "mostly sunny". If that's the EAM shield, then I think you've not followed the instructions and shut down EAM protection before trying to edit the file. You won't be able to edit it while EAM is running. (I know that EAM protects its own files against changes, but I don't know if that manifests itself with the sort of error message you got.) If the problem isn't EAM protecting the file, then it might be possible to do the edit if EAM is stopped /and/ you try it from your Admin id (assuming you normally login to Windows using a less-privileged id).
  2. @Kiwilife- yes. Because what you're doing is adding to the previous contents of that .ini file. If that worries you, make a copy of the unchanged .ini file first (but put the copy somewhere else, not in the EAM program folder).
  3. Hopefully one of ShadowPuterDude's revised scripts has fixed your problem, but to explain a bit about what you tried: "C:\Program Files\Emsisoft Anti-Malware\a2cmd" was the example I gave, of a filename with spaces removed each side of backslash characters. In your first pair of commands you tried, you also removed spaces from within the file path eg between "Program" and "Files". That didn't work because the folder name includes those spaces. In both your attempts you also removed the space between the full file name and the parameter to the command which is probably why they didn't work. That is "C:\Program Files\Emsisoft Anti-Malware\a2cmd"/u is no good, but "C:\Program Files\Emsisoft Anti-Malware\a2cmd" /u should have worked. That's because on Windows, commands tend to take the form: programname parameter1 parameter2 ... and the system uses the space between the program name and the first parameter, and the spaces between parameters, to decide where each part of the command starts and stops.
  4. Claude's advice has spaces in it that shouldn't be there, each side of the backslash characters. So eg "C: \ Program Files \ Emsisoft Anti-Malware \ a2cmd" would need to be: "C:\Program Files\Emsisoft Anti-Malware\a2cmd"
  5. In my (older) version of EAM the captcha is also optional (controlled in Settings - Advanced).
  6. I'm not using the most uptodate version of EAM (because still on Win 8.1) but in mine there's an option in "Settings - Advanced" named "Self protection" which when it is enabled tells EAM to prevent config-folder changes and, I think, shutdowns. If your version of EAM has the same thing try turning it off first. And remember to turn it back on afterwards.
  7. And to you, though still being on Win 8.1 I'm not testing anything...
  8. Is the program that the OP can't download EAM, or something else - I don't think it's clear. If it's something else ... then it's not EAM that does the downloading, but presumably a browser (or maybe a downloading installer, or a download manager). So what exactly is the OP trying to do, and with what software?
  9. The scripts download link on that "How do I configure..." page is an "http" one. Firefox here requires users to click through a red "security risk" warning without, at the first step, saying that that's the problem. It does download ok if one explicitly uses an "https" connection, so - as the download server clearly supports https - why not update the links?
  10. OK, that's fine for Windows Store apps then. But is there anything in Windows that guarantees that only Windows Store apps can end up in those folders?
  11. Isn't it somewhat risky to whitelist entire system folders? - ie: "C:\Users\<username>\AppData\Local\Packages" and all "C:\Users\<username>\AppData\Local\" ?? Whitelisting something a lot more specific - eg: "C:\Users\<username>\AppData\Local\Packages\5319275A.WhatsAppDesktop_cv1g1gvanyjgm" - seems a lot less of a risk.
  12. I think there'd only be a benefit if you had a good reason to worry that your machine might have become infected since you last shut it down... That might be true if the machine was easily accessed by the public. But if you do do a scan at start-up, unless it's only a "quick scan" (which checks very little) it's going to make the machine unresponsive for the real use you just turned it on for, for possibly quite a long time. However, it's up to you. Your machine, your choice. By default EAM tries to get scans done as quickly as possible, which means it makes the machine as busy as possible doing it. You can tell it (in Scanner Settings) to leave some of your machine's cpu cores free for YOU to use, but that means the scan takes longer to finish. It's better in general to run scans while you're not actively trying to use the machine. I have a fairly fast pc, with SSDs only, and scanning just under 2 million files takes about 6 hours (if the contents of archives are being examined) and about 2 hours if they are not. The scan times are much better (ie faster) with SSDs than they were with older PCs which had mechanical disks. I run the scans overnight. If you're unwilling to leave a machine running while you're asleep, do it while you're cooking and eating a meal, or having a bath or something.
  13. I read emails in plain text, and have seen this problem for years. It's because the emails that the forum software sends out contain malformed URLs, which literally contain ampersand a m p semicolon within them where there should just be an ampersand (as a separator between parameters that follow the site adress in the URL). You can see that in the screenshot number 1 above. That is they've generated the URL and its parameters in a form that (in HTML) you'd use to display an ampersand in some text rather than left it alone as one should do in an actual link, and when someone clicks on it the software running on Emsi's server can't make sense of the parameter string. (I did try to c&p an example URL in, but the forum software is too clever and tries to convert what I pasted in to a link that one could click on, and in so doing removes from view the embedded problem - hence why I spelled it out, above.) I read these emails with the Roundcube webmail program which allows one to switch between the plain text and rich text views of an email; I find that the links work ok in the rich text form. > Please report an bugs/issues with the forum software to IPB. IPB? Is that the "invision Community" who are mentioned in small print at the foot of a forum page? Surely Emsisoft have a commercial relationship with them? Emsisoft are their customer, not us. Why would it not be you who report such things?
  14. @ShadowPuterDude- why did it take 3 weeks for someone from Emsisoft to reply to this question? Support has really fallen off a cliff recently. Doesn't anyone at Emsi care any longer?
  15. I've found sometimes that after an a2service crash that the GUI shows no logs; I assume that during the crash handles on the open log database were not closed properly (which is odd, I might have expected OS process termination to do that). I've had instances where only a reboot fixes it (but /recent/ instances are with EAM unsupported in W8.1 so I've not complained).
  16. Updates less often at weekends doesn't seem to me to be a good idea. I'd have thought that quite a lot of people would leave routine computer maintenance, installs etc to the weekend if they were too busy during the week.
  17. Does (temporarily) turning off EAM's Settings - Advanced - SelfProtection option allow you to delete that file? If it doesn't, does (also) shutting down EAM let you do so? [I'm just guessing. I've no idea.]
  18. See the instructions about Emsiclean at: https://help.emsisoft.com/en/1787/how-do-i-completely-uninstall-an-emsisoft-product/
  19. I /do/ realise that as I'm still using the old version you might ignore this comment... (but I'll make it again when I get around to using Win 10) ... but I found recently that I couldn't use Alt-spacebar - M - and then cursor keys to move the EAM GUI panel from part of an extended desktop back to the primary desktop, as I am able to do with many (all?) other applications' windows. I don't always have the monitors that the etended desktop space would display on, turned on (to save power). If the new GUI also doesn't support moving the window that way this would be a good time to fix that problem. Shouldn't the application support all the Windows-standard window handling mechanisms?
  20. Being still on Win 8.1, I haven't got the new Beta ... but the lack of explanations/tooltips is true (for me anyway) with the old GUI too.
  21. @Cranfield- "slowdown at first morning update" ... if that's so, do you mean as soon as you turn the machine on? Or do you mean "at any time in the first hour after you start using it"? If it's "as soon as", I'd find it hard to believe that in that instant you'd already started using the browser heavily. But then again, do you ever properly shut down the machine? Or do just (if it's a laptop) close the lid or briefly prod the on/off button so that it "sleeps"? If the machine only ever suspends/hibernates (they're different) then it could be that the OS and browser etc would benefit from being stopped completely and restarted - which gives it a chance to build all its control tables afresh. It's worth doing a full shutdown once every few days. With my Win 8.1 system that means logging out of Windows then shift-clicking a shutdown option - an ordinary click on the option doesn't completely shut the machine down. You shouldn't be getting updates every day; most MS updates come only once or twice a month. When you say "The fact that it turns it on and off to suit itself seems odd." If you mean Silent Mode ... EAM is merely telling you that it knows you're going in and out of full-screen mode (by running a game, or watching video in a full-screen or something). It has to know whether you're in full-screen mode, so as to avoid interrupting your game, or video or whatever. But it's responding to what YOU're doing - starting/pausing a game, starting/exiting from a video, or whatever - not changing its status "to suit itself". The "arcade icon" is very very small. It's just a yellow blob superimposed on the bottom third or so of the EAM systray green shield icon.
  22. It's not clear to me that Silent Mode is relevant to this issue. I think what's actually significant is how busy your machine is, just before an update is attempted. You've said before that, when the machine suddenly slows down, "Nothing else is running, apart from general browsing, when this happens". If that's really true then you're NOT using so much resource that it'd be better to defer an update. We really need to know whether the machine is running flat out doing that "general browsing". My Windows 8.1, 8-year-old laptop, with the same amount of RAM as your machine (albeit also with lots of pagefile - and that's on an SSD) doesn't slow down significantly when updates arrive.
  23. There's two settings that are silent-mode related: the Updates one: "Don't run automatic updates in Silent Mode", and the Notifications one: "Don't show notifications in Silent Mode". Neither are named "Don't run in Silent Mode" which would (perhaps) mean something completely different. The fact that you see, in the log, EAM recording when it goes into and comes out of silent mode merely means that EAM is noticing that you're doing something (playing a game, or watching streamed video, or using a browser in full-screen rather than window mode) which might mean you don't want that full-screen use of the machine to be visually interrupted. Just because EAM notices that, doesn't of itself mean that it will do anything differently. Whether EAM /actually/ suppressess notifications (or prevents an update being attempted) depends on the two settings. That is, if you're going in & out of fullscreen mode you'd hope always to see that EAM knows when that happens, in the log. The arcade-game character is very small, and on my system at least where the task bar is a mustard yellow colour, the arrival of a tiny yellow smudge on the already small EAM icon is nearly impossible to see when one looks deliberately. It'd certainly never attract one's attention. You can also deliberately enter Silent Mode by clicking on the bell icon near the bottom left of the main GUI screen, or from the systray icon's menu -> Protection status -> Enter Silent Mode. When EAM's in Silent Mode, the bell has a diagonal line drawn through it. In that situation the arcade-game character is also visible, but in a normal full-screen use of the system you won't see the task bar icons at all, because the whole point of being in full-screen mode is that the whole screen is being used for the game, or video or whatever.
  24. @Cranfield... ok, but you need to look at the numbers every time the machine seems slow to you. And please note the figures on the Performance tab as I said, which shows details about the sorts of memory in use. Also when it's slow, go into the Details tab and sort (by clicking on) the Cpu column, so that the processes using the most cpu are at the top of the table. There must be a reason for the poor performance you're seeing.
  25. @Cranfield- what specification is your PC? How much RAM does it have? Is it lightly loaded - I mean, not very busy usually, or are you often running it flat out (so the extra work when a set of updates has to replace, or be merged into, the existing signatures) would stress the machine? Saying nothing else is running except "general browsing" is a bit vague. Some people have many tens of tabs (literally) open in a browser whereas others regard just a handful as normal. Some websites use much more cpu & ram than others. Browsers can use a great deal of RAM. If you access Task Manager (right-click on the task bar and clicking Task Manager will start it) then click the Performance tab, then click on the "Memory" option, what sorts of figures do you see for "In Use", "Available" and "Committed"? For example, here, my machine has 8GB RAM in it. Right now "In Use" and "Available" are 4.6 and 3.3 GB (which add up to about 8 GB). But here, as well as real RAM, I have a large pagefile.sys defined, and the "Committed" figure indicates this, showing 5/16.2 GB. The 16.2 GB figure here means that as well as the 8 GB of real RAM there's 8.2 GB of disk space being used as if it was RAM (stuff that programs need but not too urgently are written out the disk by the OS to free up real RAM), and of that 16.2 GB total, 5 GB is in use - mostly real RAM but not all of it. Programs here could use almost 16.2 GB of memory without the machine grinding to a halt, even though it only contains 8 GB of real RAM. When your machine goes very slow, it's likely to be running out of memory, or the cpu can't keep up with what you're wanting to do.
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