JeremyNicoll

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Everything posted by JeremyNicoll

  1. It's hard to say whether that's a normal speed or a very fast one, without knowing how many objects were checked. And the speed of the hardware, whether you have SSDs, etc. What sort of time did you expect it to take, and why?
  2. But, @GT500 doesn't that exclude from scanning everything inside the selected folder? The OP does not want that.
  3. > This means that a license for two PCs would be even cheaper, right? No. A licence for 1 machine costs so much. A licence for either 2 or 3 costs a different amount. Please note: I am not defending this, just saying: this is the way it works. If you don't like buying "up to 3" machine licences and only using 2 of them, buy 2 separate licences instead.
  4. I think this has been asked before... The price for "3" is already less than twice the price for one machine... so you have to sort of think of it as a slight discount, which would be better if you had 3 machines but it's still cheaper than buying separate licences.
  5. Not unless the logs you attached are /debug/ logs - which you'd have had to enable (at the foot of the list of options in: Settings - Advanced). Maybe, but nobody will be able to tell what went wrong without seeing debug logs (which will show the programmers definitely why EAM thinks what it does). Many bugs don't get fixed (in any application) unless programmers can recreate the issue, or they can see from the logs and traces why the program got it wrong. Of course, the problem might get fixed as a side-effect of aome other change being made in future. That might not be enough. The users who've seen this problem might have systems which share a characteristic that causes the problem.
  6. @stapp Do you have "Automatically quarantine programs with bad reputation" set in Settings - Advanced? (It seems to me that that option doesn't make it clear under what circumstances reputation would be examined. It does say in the tooltip, that this follows an "alert", whereas the log above shows "Notification" actions. Since the difference between "notification" and "alert" is significant, I wonder if that's just loose logging terminology or part of the problem.) I would be most unhappy if anything here got auto-quarantined, since that's more than likely to break applications dependent on files staying put.
  7. @Jakub K. Debug logs are not located in the program files folder but instead in: "C:\ProgramData\Emsisoft\Logs". Ideally you should disable debug logging in due course (or if you want to continue it, disable and immediately re-enable them). Then zip up the files concerned (note that their names show the 'yyyymmdd hhmmss' time when they were first created) and send them to Emsisoft. I usually put the zip in my Dropbox folder and send a private message to GT500 telling him the URL(*). You can also use the EAM GUI to email files to Emsisoft, though that doesn't always work if the files are huge: 1. Click on the little icon in the lower-left (right above the question mark) that looks like little chat bubbles. 2. Click on the button that says Send an email. 3. Select the logs on the right that show today's dates (if you try to send too many logs, then they may not receive them). 4. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (ie reference this discussion). You can also attach screenshots etc if needed. 5. Click on Send now at the bottom once you are ready to send the logs. Make sure you don't leave debug-logging on unnecessarily - it creates huge files and could fill your disk up and slow down your machine! * You can send such a message by hovering over his avatar and picking the "Message" option.
  8. > The Ryzen processor in that review... Ah, ok. Thank-you.
  9. Battery-wise, I think it was this review that made me think AMD was more power-hungry: https://uk.pcmag.com/ultrabooks/124866/amd-ryzen-7-vs-intel-core-i7-microsoft-surface-laptop-cpu-face-off
  10. @GT500 Going back to your comment about deferral of updates: " Microsoft generally gives people up to a year and a half before they become mandatory" ... My impression is that what MS do keeps changing, making it quite hard for people to stay on top of terminology changes etc. For example see: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/windows-10-and-the-disappearing-sac-t/ba-p/199747 (I know that's quite an old article) https://www.computerworld.com/article/3447877/the-difference-between-defer-updates-pause-updates-and-delay-updates-and-what-happens-with-win10-19.html (Oct 2019) You also mentioned imaging software - which do you use? Also: AMD cpus... Very very few laptops have them, presumably because they are power hungry, thus worse battery life.
  11. You can revert to an older version (not the immediate past one though, but one that may be a month or two older) by going to Settings - Updates - Update feed, and changing from "Stable" to "Delayed". Once you've altered the setting, do an "Update" and EAM will download and install the older version. Keep the setting at "Delayed" until you are willing to come back to the newest version - as soon as you change the setting back to "Stable" the following "Update" will change the program version.
  12. See: https://support.emsisoft.com/topic/32557-emsisoft-for-imac/?tab=comments#comment-199818
  13. @GT500 said: "I think there's usually someone online in the early morning hours..." In whose timezone? You in the US, us in Europe or what?
  14. @Eddie Timestamps: the "2020-02-14T23:42:35.000Z" looks to me as if it is saying 23:42 Z(ulu) ie GMT, which might well be the same as 10:42 /pm/ in a nearby (or the same) place if there's a one hour difference from GMT in local time. But your "10:42" timestamps show /am/. It would help to know where in the world you are, and where in the world the client pc is.
  15. Well, I tried it, and I did get that question. I expect that's us back to the 'problem' of having File Guard set to 'Thorough'. It's exasperating that behaviour is different then, rather than just appleid more often, IYSWIM.
  16. @GT500 said > Windows 8 isn't supported, and I don't see it listed on any of our product pages. Oops. Sorry, yes you're right. > It's actually dangerous to run Windows without the latest updates installed, and I don't recommend waiting to install them Waiting a few days is a trade-off between being fairly prompt to install them and trying to avoid the ones that are 'bad', of which there are lots. In my experience waiting until the weekend after a Patch Tuesday is usually long enough for MS to have withdrawn the bad updates, or refined the code that decides whether or not to install them, or at the very least, updated their info pages to tell people what problems they shoudl expect and - sometimes - how to work around them. My attitudes are shaped by my previous professional life, researching and applying fixes on S/390 systems. With Wndows, back in the XP days I read all the info about each KB that MS released before deciding whether to install it. Nowadays there's a lot less info available from MS unfortunately, but I still read what they do produce. > The only important recommendation I have right now is get something with an AMD processor, as Intel is having too many security issues. Noted.
  17. For anyone reading this, who doesn't know who "which.co.uk" are ... it's a long-standing consumer affairs organisation (known just as 'Which?') - which in the days before the internet did product and service testing which consumers could read about (if they subscribed). They still do so, but it's less necessary with online reviews of stuff easily found. On the other hand, as a formal product testing organisation they don't have the problem of "fake reviews" that plague online sites. They also offer compting and legal support to their members. Most cities used also to have a local "consumer groups" who tested and reported on (and pressured councils etc to improve) local services and also local branches of national shopping chains etc. There was (is?) also a National Consumer Federation which acted as a sort of clearing-house for the local groups.
  18. @GT500 said "It's possible ... debug logs...." Well, I did send them.
  19. @stapp- Thank you. I'm puzzled by "Then once upgraded, just download the Windows Media Creation tool to make an iso and do a clean install of Windows 10" -- do you mean that in essence one upgrades twice to W10? The first time gets you a mix of W10 and whatever's left from one's W8.1 system, then the clean install reverts that to a base W10? In the first part of that - the upgrade - would I expect all my existing software theoretically to survive the process? In the second, does one then lose them? If it all goes wrong, how does one get back to the original W8.1 system? Does that rely on me already having a system image? I'm not upset by MS support ending at a specific date - I've known about that for years. But I'm taken aback by Emsi's decision to withdraw W8 and W8.1 support at the same time as W7's. The product lifecycles for W8/W8.1 were much later on.
  20. @GT500 said > We'll be reevaluating EOL dates in January 2021, so nothing is set in stone yet. That being said, we don't have many Windows 8.1 users among our customers, which is why we're considering discontinuing support before the official Microsoft EOL date. The problem is, no-one can be sure that if they wait until Jan 2021 and hope, that that hope will be rewarded. The change date on https://help.emsisoft.com/en/2881/supported-operating-systems-and-platforms/ is mid-Jan, almost a month ago. Why did no-one think to tell the users? And why do your sales pages still say W7, W8, W8.1 are supported when anyone who buys EAM today but uses one of those OSes is going to be unsupported within the period of the just-bought one year licence? At the very least you should be saying up-front that support is /likely/ to end inside the next year. People might think my question about other anti-makware software (that IS planning to stick around longer) is irrelevant. Why would I not just upgrade to W10? I read elsewhere of innumerable problems people have with Win 10, mainly when the major updates come along. They seem in a lot of cases to undo settings that people have made to their systems. I suppose that's inevitable in a way if (from MS's point of view) these updates ship new improved portions of the OS, rather than just fixes. But that doesn't make users' lives easier. Nor does MS's increasing tendency to force all updates onto people; right now with W8.1, I note notifications of available updates, then apply them a week or so later /if/ it looks like they are unlikely to screw my system up. You've only to look at eg: https://www.askwoody.com/ to see plenty of good reasons not to install updates immediately... and that's IF your version of W10 gives you the choice. So I am not willing to 'upgrade' my working W8.1 system to a W10 one. I /am/ willing to buy a new system and put W10 onto it, and have been trying to decide what to get. But I was assuming that I'd have a safe working W8.1 box to run alongside it, until Jan 2023. If I do manage to get a W10 system that seems to be stable etc before that, I might update the W8.1 machine too, but then I'd want to keep one or other of them at slightly different service levels, and that might be increasingly hard to do too.
  21. > If that were the case... Well I've already said that it wasn't in the exported settings.
  22. > If you don't allow it to be quarantined, then it won't work as an effective test anymore. Surely that depends on whether (if not choosing to quarantine it) someone picks "allow once" or "allow always"? With "allow once", I'd expect another alert if I tried to run it again.
  23. > We have a crash reporting tool that we bundle with Emsisoft Anti-Malware and EEK. I know. I'm not sure it always sees all crashes though. I tried to search for reports of scans not completing &/ report files not being produced but it's hard to find them because words like "complete" and "report" crop up all over the place and some people would use "end" or "finish" instead of "complete". Without opening and reading every topic that the forum search located, the only thing I found with a topic title that seemed relevant was in fact a report I made a while ago: https://support.emsisoft.com/topic/31312-custom-scan-ended-prematurely/ If the crash reporter had seen anything happen then, then you can be certain I would have said so.
  24. @Yilee wrote: I'm just a little surprised that Win 8.1 is also ending March 31, 2021 ... Oh, that's terrible news. Microsoft have it on 'extended' (ie limited) support until 10 Jan 2023. I wasn't expecting my machine to become "useless" well before MS stop supporting the OS. Thanks a lot. WHY am I reading about that here rather than in a more public announcement? And why such short notice? @GT500- Now I have to find another antimalware product to use. Any recommendations?
  25. > It's possible that the rule got deleted some time after the changes were made ... It must have done. Unless you think the rule is still there but not visible to me? The script is not in the list of files shown in the application rules display.