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Everything posted by JeremyNicoll

  1. Who knows? Which version of EAM have you got? Which browser (and what version)? Which OS? Are you using the browser extension?
  2. > Things aren't necessarily added to the system when they're reported. Especially with bug reports, since QA may have to check into them before a bug report is created. I can see how that might be... but maybe you could lobby QA so that they do add them ... with "unconfirmed" status? Then everyone who needs to would know that there was a hint of a problem in a particular area, and you and they would have one place to keep track of it? > Actually, Emsisoft is far better than others.... OMG! Maybe I was luckier than I realised with my past employer... Anyone technical could create problem records with as much or as little description as they liked. They could direct it to the attention of the team they thought would be most interested (or leave it 'floating' if they had no idea who should start looking at it, in which case people who ran the 'problem management' team would make that assessment.) In time, people from multiple teams would get involved and they'd all add information about what they'd found, what needed done, and the timescales. Everyone could read every team's contributions. Normally, no-one could go back and rewrite any entries to make a team or person seem to be blameless even if that's not what was first written... though I do recall once an outbreak of obscenity was removed. One could cross-reference between related issues. The same overall database system contained our change management stuff too, so planned changes were cross-referenced back to the related problems, and of course not a few problems were raised because of unintended effects of previous changes. OK, it was a bank. They could afford to spend money on doing this properly. And with many hundreds of technical staff there had to be somewhere to record all the details. Also, they'd been an early adopter of computer services - with their first system in the 1960s. They'd had plenty of time to learn that problem and change management systems needed to be good.
  3. > I have access, however I don't generally know the issue numbers of bug reports and feature requests, which can make them difficult to find. Really? For reports that you have passed to QA, surely something in them should say that that info came from you. If it didn't then the date that you passed it, or the date that you know that someone else passed the info must narrow it down. In THIS case Batman said logs were sent on 19 Sept... But in general, not just this case, I get the strong impression that you pass info on to QA and there's not enough information coming back to you. QA (or whoever) should change their process so for every bit of info you pass to them, they reply to you with the ticket id (or whatever) of wherever they logged that information. I'm not saying that subsequently I expect them to tell you when fixes etc happen, but you should be able to search based on that ticket id (or whatever) to find out what's been done already or is going to be done, about that issue. I'm staggered that a professional software house are not already totally on top of this. Where I used to work, one of the teams I was in adopted new practices at one stage. We'd thought we were doing ok before that, but we started formally discussing all the planned changes we'd (all) worked on in the previous weeks, and how implementation actually went. Moreover we discussed what could have been done better. Over time, we experimented with new ways of running our own team workload... and guess what? Things improved. It was easier to train junior staff because we had standardised procedures. It mattered less which senior member of staff did the work for something, because we knew that everything that was a vital part of the process would definitely have been done rather than just, hopefully. Despite all of us in theory being experts, we implemented a "one person prepares a change, someone else checks it, and - ideally - the change is implemented by one of those two people (rather than whoever was scheduled to work that weekend)" work flow. And so the person at the sharp end at 3am Sun morning was already familiar with the details of the changes... It didn't always work - people would be sick and someone else step in at the last moment... but the net effect was better change control. And just as well - our team did OS support for a UK bank's mainframes. I'm telling you that because - although your situation is different - one of the important things we learned to do better was ... communicate better. Planned changes were numbered. Documentation was in a standard format (a tick-list, if you like) for certain types of change that were often done. Cross-checks between things that might affect each other were done in a standard way. The personn who checked that a change had been prepared properly checked that the documentation trail - change numbers, backout numbers, etc were all in sync. In your situation, long ago, I would have complained. If you "don't generally know the issue numbers of bug reports and feature requests," then it's time whoever runs QA gets that sorted out.
  4. I see that Christian's announcement of the restart thing does not say what you said above. He has "Many of our customers have requested an option to schedule required restarts to times when the computer is not being actively used. Based on this feedback, we’ve added a new setting that allows you to define time frames for restarts (e.g. allow restarts between 2:00 a.m. and 4:00 a.m.). The computer will not restart if it is being used." That last sentence is NOT the behaviour you described above. So, did it get changed after my comments or is his statement wrong? Also, in that paragraph he mentions 2am - 4am, but the screenshot that accompanies it shows (a surprising) 2/pm/ to 4am definition. That might confuse someone. Also, has anyone checked that the code does support a cross-midnight interval definition like the (presumably unintended) screenshot example? Also... in the main screenshot in Christian's article, there's a field title that says "Operation system". Surely that should be "Operating system"?
  5. > I haven't heard anything new about it, however I normally wouldn't unless ... You say this quite often. It strikes me as most peculiar. /Surely/ any problem reported to Emsisoft gets logged somewhere, not written on the back of an envelope and stuffed under a sofa cushion? Why on earth wouldn't you then have access to that system? And why wouldn't the developers also record notes on fixing & testing the solution on the same system - even if it's just a list of the relevant commits? How else do the developers track what they change, and keep on top of changes that might be in conflict with each other? I'd expect every bug and request-for-enhancement to have its own number in such a system, and product source to include that in comments when things are changed. I'd describe that as standard practice. Even sole-developers do it.
  6. > This option mainly will be used by enterprise users Possibly, but it's there in Settings where anyone might turn it on even if they don't fully understand what it will do and when. > We did not add the silent mode parameter ... to avoid that remote devices would not reboot when a screensaver or similar thing that triggers silent mode, is blocking the set restart. Parameter? The point I'm trying to make is that no matter what your intention is, in some situations the interaction between silent mode and auto restart may take people by surprise. You can mitigate that by explaining the relationship properly. It might be better handled by allowing adminstrators, concerned with update of remote machines, to prevent them from going into silent mode in the first place. Silent mode after all affects anyone who is in it because they're playing a game or watching a video or whatever, not just people who intentionally turn it on. Something else: anywhere in the GUI where one can see tooltips for the icons that are arranged down the lefthand edge: in almost all cases the tooltip tells people what they will achieve by clicking the icon. But for silent mode, the exact opposite is the case. When I'm in "Normal mode" the tooltip says "Silent mode OFF". But that's its current status not what clicking it will do (and the reverse applies too). The text should say something like "Silent mode is OFF; click here to turn it ON" which is unambiguous.
  7. Thank-you. In Settings - Updates, if this option is not ticked (which I hope will remain the default, so as not to surprise anyone), the tooltip over the "i" works, but the text in it adds no information, saying just "Enables automatic device restart". It should say something like "Allows you to choose if/when EAM will automatically restart after an update which requires a restart." If (with this still not ticked) you click on Edit, the "i" tooltips inside the sub-pane do not display anything unless you actually enable the option at the top of the sub-pane first. It says (of "Restart only if device is idle") that "idle" means "no mouse or keyboard activity". If that's true, then I think you need to add another condition - that EAM is not running in Auto-Silent mode. Someone watching a film or playing a game would not want the machine to do an unannounced restart.
  8. What does "New Automatic device restart feature" do?
  9. >> Some banks use phone numbers to send an SMS code to... > As does PayPal and a few other services. Unfortunately this is not an ideal method of 2FA, since sim-swapping would allow someone else to receive your 2FA code on their phone > rather than your own... I see some (most?) modern phones have SIM drawers readily accessible from the outside of the phone ... which would make that quite a risk. In mine, you'd have to take off an outer cover, then prise the back off the phone, then take out the battery, then the SIM. It's a whole-lot less likely to happen. I expect one would be more likely to have one's phone stolen... and then the email option is no more secure.
  10. Some banks use phone numbers to send an SMS code to... and they tend to provide a choice of numbers - typically "home", "work" & "mobile" - though they can be anything and their three labels are irrelevant. But at least there's some resilience if, say, one phone network is unavailable. How difficult would it be for the Emsisoft code to support use of an alternate pre-defined email address? After all, email is not by any means 100% reliable. Also, do Emsisoft have any monitored checking that their email-sending code (or the providers they use) is still working? What happens if the SMTP server they use ends up on a blacklist?
  11. Ah right. Programs & Features only shows the version of something at the instant the oriiginal installer ran. Some products, when they update, do update the info shown there but many don't. On my system (which actually has EAM 2019.8.1.9715), Programs and Features shows the previous product "Emsisoft Internet Security" v2017.7. You can check the feed you're on at Settings - Updates - Update Feed. I made a mistake when I queried the feed you were on - I meant to ask if you were on the "Delayed" feed, ie getting the oldest version. But clearly you're either on Stable or Beta.
  12. What is that (single horizontal line) a screenshot of? Is it for example from Task Manager? Is the date - nearly 500 days ago - your system's current date, or is that associated with the version of EAM you're running? And as that's v18 ... is that on the current 'Stable' feed? It strikes me that it's not impossible that coding changes made in EAM since v18 was current might be required to support something in Win 10.
  13. So... today you say that without EAM it works. But yesterday, when EAM wasn't installed, you had the problems that made you start this thread. Something else must be different. I clear all cookies, caches etc, every day. Do you clear history etc often/ever? According to: safe mode doesn't bypass the caches, and it also alters a few of FF's preferences.
  14. I can see all the replies in - using FF69.0, no special rules in EAM... but I'm not using the Emsisoft browser extension. Earlier, before you realised EAM wasn't involved (because it wasn't installed) you said "The only difference is I am not allowing any scripts with No Script maybe that is the difference I don't know." That suggests to me that this is a problem with how you have Noscript configured - or maybe Noscript itself needs to be updated?
  15. When the countdown timer reaches 0s, does the file concerned get quarantined... or this (also) an example of a freezing notification? I'm wondering why your last screenshot highlights (green arrow) the clock time. Is it significant that in that instance the time is 2 minutes after the first?
  16. Which version of Windows? How much RAM does your machine have, and what processor? Do you see apparent freezing in anything else? Does this happen every time there's an update, and for every notification? Or only when you're doing certain other things?
  17. Also.. FF69 now always blocks third-party tracking cookies. I don't know if that could stop any sites from working.
  18. And in Firefox safe mode? - just in case the problem IS script / Noscript dependent? Maybe the website has changed how it works, or where it hosts scripts?
  19. There's an Alert option as well as the Auto-resolve ones. Options are just under the grid that lists running processes.
  20. Which version of Firefox? What happens in Firefox safe mode? Do you run ad/script blockers?
  21. There's more than one type of Exclusions list in EAM - one so that files/folders named in it won't be scanned, and one to prevent programs from being monitored. I think you need to add mbam's .exe's (or maybe its whole programs folder) to the Exclude from Monitoring list (which is under the other one).
  22. I suppose also, anyone concerned with viewing/changing BB rules ultimately has to know what the actual .exe's name is (and where it runs from). You'll also be aware (from TM) that multipe simultaneously running programs can have the same Description name, but (of course) different .exe names.
  23. Here (albeit using the Portable Apps version of LibreOffice), I do see "LibreOffice" in the Description column in BB, but the .exe name in the Process column. If I type libre in teh search field BB does show me all the relevant entries. Task manager's "Processes" tab (on W8.1 anyway) distinguishes between "Process" which is BB's Description, and "Process name" which is the name of the .exe. In the "Details" tab the column names work differently with "Name" being the .exe and "Description". (I hardly ever use TM, preferring Process Hacker.)