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About inkfrog

  • Birthday October 26

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    United States
  1. Hello, I currently have an active license for Emsisoft Anti-Malware on my PC. My license expires in 3 months. I have purchased another license for Emsisoft Anti-Malware as a promo with another software that I purchased. If I enter the new license key now will that override the time remaining on my current license or will the time remaining be added to the new license. Do I need to wait until my current license expires to enter the new license key? Please advise. Thank you, inkfrog
  2. Thanks for responding. No, I have not created process exclusions for the NIS 2013 processes in Emsisoft Anti-Malware and vice versa. I followed the following steps but when I get to number 7 I have a question. How to create a process exclusion in Emsisoft Anti-Malware Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. - Once I click the (...) and I navigate to the Norton Internet Security folder there are other folders within the Norton Internet security folder. I do not know what which folder to select from here. Okay, this next step I understand but when I open my NIS there are exclusion options to choose and I do not know which option to perform this step in or do I perform it in each one. In NIS 2013 please exclude the Emsisoft Anti-Malware processes a2service.exe, a2guard.exe and the Emsisoft Anti-Malware install folderC:\Program Files (x86)\Emsisoft Anti-Malware\ from monitoring. My NIS Antivirus and SONAR Exclusions option are: 1. Items to Exclude from Sans - I can configure this option 2. Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection - I can configure this option 3. Signatures to Exlclude from All Detections - I can configure this option 4. Clear file IDs excluded during scans - I can click Clear All Please advise. Thank you!
  3. I installed the trial version of Emsisoft Anti-Malware. When I go to shutdown my PC or log off Emsisoft Anti-Malware prevents my PC from logging off/shutting down. I receive this message Emsisoft Anti-Malware 7.0 - Guard preventing windows from logging off/shutting down. When I disable ALL guards on the Emsisoft Anti-Malware software I am able to log off/shut down my PC normally. Please advise. Thank you!
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