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  1. It froze yesterday, and I rebooted it this morning (I left it frozen overnight), but it seems better today. Did you find anything that could be related to my freezing problem?
  2. Ask, and ye shall receive . scan_190115-173642.txt
  3. Thank you, Mr. Zoll. Ran it just now. EEK said it was updated, and I ran the Malware scan, per the instructions. It did not offer me the chance to make sure PUPs was checked. Results attached. It only found one infection, versus 4 or 5 last time. scan_190112-203042.txt
  4. My HP Pavillion dv7-7135us has been freezing up lately with no warning and no visible symptoms other than I return to it after a few hours and find it frozen. The only remedy is to power down. EEK and FRST files are attached. I tried to scrupulously follow the instructions. EEK did not display the same choices as the instructions, but I tried to get a clean scan, without changing any parameters after the sw updated itself. FRST showed no anomalies on operation. Addition.txt FRST.txt a2scan_190112-100254.txt
  5. Done. Restarted several times. System is slower than usual, but that could be coincidental. Thank you for your help!!!! DRM
  6. I did as you directed. Now my system won't check for Windows updates. It gives the attached error. I restarted my system several times. DRM
  7. Things running smoothly; message has not appeared since I ran your fix file. Fresh EEK and FRSTlogs attached. Thank you. FRST.txt Addition.txt scan_171129-093148.txt
  8. Repeated restarts do not resolve the issue. Requested logs are attached. Addition.txt FRST.txt scan_171124-163623.txt
  9. I don't know what did the trick, but when I got to the "Update Now" part of your instructions, the legend below Update Now said "Software is up to date." Since that was my presenting problem, I'm happy. Thanks for your help. DRM
  10. Mr Wilkinson, Log file created. How do I PM it to you? DRM
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