
leissner
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Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
All steps complete, with the exception of the ComboFix Uninstall. It stated it could not find it. However, I completed everything else you suggested and everything appears to be running well again. Thank you so much for all of your help and clear suggestions. I truly appreciate it! -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Complete and log attached. Thank you. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Okay, this step is complete. I attached the OTL log, but I also attached the other notepad that opened after the computer rebooted, in case that is relevant too. Thank you! -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Okay, that step complete. Five threats found and text file is attached. Thank you. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
FYI - After this restart, things appear to be working properly (so far...) -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Okay, this step is complete. I attached the OTL log, but I also attached another notepad that opened after the computer rebooted, in case that is relevant too. Thank you! -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Thank you for taking over and offering to help. I ran the OTL scan and the text file is attached. Thanks. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
I read your post! Did you read mine? I said I didn't understand! I'm not an expert in this, which is why I needed help. But all you told me was to "re-read" your post. Re-read something I said I didn't understand?? That's helpful! -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Thank you for your efforts, but I no longer trust your advice. I'll be seeking help elsewhere for my problem. Emsisoft is a bit of a disappointment. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
I'm not sure I understand, are you suggesting I need to repair/reinstall my entire original Windows operating system? -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
I disabled Norton. Emsi-soft still does not function, icon disappears from the tray when I try to open it, and same MS Office problem persists. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
The Norton is anti-virus, and Emsi-soft is anti-malware. The firm that designed and built my computer recommended and always uses this combination, and I understand this should create no conflict. Now back to my problem, the Norton continues to function but Emsi-soft does not. Have you been able to identify the source of my problem thru all of the steps taken thus far? I'm still in need of a solution and explanation why the EMsi-soft product I have purchased is no longer functioining or working. Thank you. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Can you tell me if you have identified my specific problem, and why my Emsi-soft software did not prevent it? Still hoping to find a solution here. Thank you. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Just an FYI that the same problem continues to exist. -
Closed My Emsi-Soft will not open on my computer
leissner replied to leissner's topic in Help, my PC is infected!
Completed this step and zip file is attached. Thank you.