iriane

Hi Tom, Unfortunately when i rightclick and try to open the antivirus I get an error massage saying that it is being prevented from being opened. Is there a way to cancel Combofix? or will i have to run it with the antivirus on? thanks, iriane

Hi Tom, I started combofix, but it then warned me to turn off my anti-virus software. It seems to be blocking my from opening the antivirus software, though. It has come up with a warning that it will continue to run with the anti-virus, at my own risk, but there is no "cancel" option. Is there a way to stop combofix so i can disable the anti-virus? Thanks, iriane

Hi Tom, here are the log files after i have completed the steps below. can you explain if we have progressed any here? or are we just eliminating possible causes? Thanks, iriane

Hi Tom, Thanks for helping me out. I understand all the rules please find the FRST logs attached. iriane

Hi Team, have used Stinger, Malwarebytes and EEK to try and get rid of a recent ukash ransom virus on my PC. There is one trojan left that EEK can find, but not quarantine or delete. I have attached the EEK and OTL logs for your reveiw. Thanks, iriane