• Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

About scarlet14

  • Rank
    New Member
  1. Could someone tell me how to Quarantine/delete the detections in the attached log please. I previously posted this request in the wrong forum (malware removal). Also I would like to know how I contact the EMSI engineers to flag up a possible false positive. Thanks
  2. Thanks for your reply lynx. I have attached the log as requested. Am I right in thinking that the spammotel.exe file is a false positive?
  3. I have just started using a-squared and this is my first post. I have just completed a scan and have been advised to contact this forum for help as the software cannot remove 4 of the medium risk detected items. I have also a query on an item that is described as a trojan but is connected with my use of spammotel e-mail addresses. I have read the moderator's advice for posting logs etc but am a bit confused by this DO NOT copy and paste logs into your replies. They will be removed by the Moderation team and you will be told to attach your logs. If your are experiencing problems attaching logs, double check the file extension. * Allowable file types are: LOG, RAR, RTF, TXT and ZIP. Only attach files with the extensions of LOG, TXT, and ZIP. Can someone advise me what I need to do to get help in removing these detections please.