Nikilet

So do I just go ahead and quarantine or remove it and then create a new shortcut?

I'm pretty sure this is a shortcut to create a restore point that I have on my desktop. Attached are the files you asked for. Addition.txt FRST.txt

Here is the report. It was found again this evening, of course. scan_190116-191627.txt

Please see attached screenshot. I don't know how to handle this because I get the same pop up if I click on quarantine.

I have done as you instructed. Hopefully this will allow SupportAssist to run. And thanks, also, for the tip about restarting.

I recently got a new desktop. I"m having trouble with the SupportAssist feature. Someone from Dell worked on it by remote and determined it was Mbam and/or Emsisoft. He added permissions to both programs and it worked one time and now it won't again. When it wanted to run yesterday I finally shut down Mbam and Emsisoft and then it completed fine Maybe the Dell tech didn't add the right files to give SA permission so I thought I would check here. This (screenshot) is what was done.

I think things seem a little smoother tonight and I haven't had any Emsisoft scans with that item. So far, so good.

Here's the log. Fixlog.txt

I was getting this some time back and don't know how it got solved. Now it's back. Emsisoft scan finds it, I quarantine it and the next time E scans it's back again. Over and over. I just ran EEK and the item in question was not found. But that is probably because I had just finished a scan which found it and quarantined it. scan_181118-225318.txt FRST.txt Addition.txt

Thank you. Everything seem to be ok since I "enabled all."

This was my fault. Everything is ok now.

Windows 10 Home. I think I figured it out. Dell had me do a selective startup and I forgot to "Enable all" after that was done. If that didn't fix things I'll be back. Thanks for your quick response.

I've gotten this for the past two days now. I tried restarting and it doesn't help. Please help as it would appear I am without protection.

Thank you much!🤤

I got a new computer and I was looking for the place to schedule my scans. Can't find it. It looked like the screenshot attached.