Nikilet

I appears I need some more help. I'm doing this on my laptop now and things aren't going as smoothly. Is there a list of process files for Emsisoft that I can look at to exclude them from mbam?

Ok. I took another look and I think I've got it now. Thanks for your response!

I am running mbam and Emsisoft together. I have a lifetime license of mbam. I just renewed my Emsisoft on 2 computers. I have added some files and folders under the exclusions, but where do I go in the Emsisoft program to make "Process Exclusions" for mbam?

I'm a little confused by this update history. It's saying on KB4506991 that I need to restart to finish installing. I restarted just to make sure, but it's still showing the same thing,.

Windows 10 As soon as it was installed Emsisoft was back.

After checking out stapp's instructions I discovered there were updates pending. I installed those and now Emsisoft is in the taskbar where it's supposed to be and everything seems to be ok. Thank you for your help!

GT500 has confirmed that there is a multi-factor authentication so that's solved. Yes, I did full restart. I am wifi. Windows 10, version 1903. David made no suggestions other than connecting remotely, which I guess I should have allowed. I am on a different machine so I went and looked, and yes, there were updates pending. I ran them and Emsisoft is now in my taskbar startup and everything seems to be back to normal. Thank you so much for your help, and thank everyone else also who posted here to help me.

Matt Green, what did David tell you to do?

Thank you for the explanation. I fully understand and happy to comply.

No other security software. I don't know if it started after the latest update, which was a version update. The reason I came across it tonight it that I wanted to check and see when my program expired. That's when I discovered it was not in my taskbar startup programs and would not open. However, just a few minutes ago I tried to open the program again and this time I got a pop up. I will paste it here. P? P.S. Am I going to have to wait for a security code now each time I want to log into the forum, or each time I answer back and forth on a question?

I just chatted with David Biggar about my problem. I was not aware of this chat service you now have. He offered to connect to my computer remotely and I said I would feel better about coming to the forum. He said that the services are all running, yet the program won't open. He also had me run the diagnostic and I have that on my desktop, but according to what he could see there should be no reason for the program to not open. I'm just not real free with allowing people to connect to me remotely. Is there some way this can be handled without that?

So do I just go ahead and quarantine or remove it and then create a new shortcut?

I'm pretty sure this is a shortcut to create a restore point that I have on my desktop. Attached are the files you asked for. Addition.txt FRST.txt

Here is the report. It was found again this evening, of course. scan_190116-191627.txt

Please see attached screenshot. I don't know how to handle this because I get the same pop up if I click on quarantine.