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About christianalonso

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  1. i posted recently an issue described above under the same topic title i just found out something interesting..... when i opened the details of the update log it says that all the update signatures have been uploaded except for the file called " e_spyw.i17 " the exact content of the update log is as follows: ---------------------------------------------------------------------- General Information: Update started: 8/18/2013 9:30:19 PM Update ended: 8/18/2013 9:43:12 PM Time elapsed: 0:12:53 Unable to retrieve update information from server Detailed Information: 12 modules, 2530561 bytes Signatures\BD\e_spyw.i17 (228917 bytes) - not updated Signatures\BD\e_spyw.i17 (228917 bytes) - not updated Signatures\BD\e_spyw.i17 (228917 bytes) - not updated Signatures\BD\e_spyw.i06 (351820 bytes) - updated Signatures\BD\emalware.332 (113025 bytes) - updated Signatures\BD\emalware.342 (179248 bytes) - updated Signatures\BD\emalware.333 (223457 bytes) - updated Signatures\BD\dalvik.cvd (202755 bytes) - updated Signatures\BD\e_spyw.i17 (228917 bytes) - not updated Signatures\BD\e_spyw.i15 (206769 bytes) - updated Signatures\BD\e_spyw.i05 (337471 bytes) - updated Signatures\BD\update.txt (348 bytes) - updated ----------------------------------------------------------------------- so I am dealing with an uncomplete update process....not the whole update process i hope that it clarify my issue waiting for your help...
  2. Since today's morning (August 18th, 2013) my laptop can not download updated signatures from your server The update process freezes and the update log says " unable to retrieve update information from server " I have full access to any website and there is nothing wrong with my internet connection, actually right now I'm downloading stuff from the internet without any problem via single or simultaneous downloads According to this facts, when you will able to fix your server ? My name is Christian Valenzuela I am a legit owner of the software Emsisoft AntiMalware Please reply ASAP and help me out Thank you