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stapp last won the day on January 4

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  1. https://support.emsisoft.com/topic/40105-open_filetutanotacomi0qnxlfz6cha351lilium/#comment-223499
  2. I happened to be using the machine when the beta update was delivered. I selected to 'restart EAM now' It took 36 seconds to restart. A bit longer than it normally does.
  3. Anyway the shortcut in the Windows Start menu to Emsisoft Ant-Malware Guard only becomes 'live' when you have turned off EAM protection by right-clicking on the EAM taskbar shield and selecting 'Shut down protection' Then to start EAM protection you click on that Emsisoft Ant-Malware Guard in Windows start menu and EAM fully starts up again.
  4. @Claude Bader @Frank H The item in the start menu mention by the user above (Anti-Malware Guard) Yes, when you click on it it seems like nothing happens. However something does happen. An entry is made in the debug logs. I tested it twice today. So it is not dead, it is just sleeping
  5. @gugarci If it were my machine I would allow it to delete the invalid shortcut and then restart the machine to see if Emsi then puts a valid one there.. But that is just what I would do
  6. @Claude Bader or @ShadowPuterDude should be able to help you with this. Or using this page you can use Live Chat or contact via email. https://help.emsisoft.com/en/
  7. Entweder @Claude Baderoder @ShadowPuterDudesollten Ihnen helfen können, wenn sie online sind
  8. @WillyV You could do a full restart of your machine (not shutdown, select restart) This will allow you then to see if this helps with this EAM problem. You can also shutdown EAM by right-clicking on its taskbar icon and selecting 'Shutdown Protection. This will cloase EAM and Windows Defender will then offer to take over. To restart EAM afterwards you will have do it from the left hand Windows start menu selecting Emsisoft Anti-Malware Guard.
  9. @ShadowPuterDude or @Claude Bader may be able to offer some more technical advice.
  10. Are you right-clicking on the script and selected run as administrator ?
  11. @Accumulator Perhaps it may help for you to contact Emsisoft directly. https://help.emsisoft.com/en/
  12. I guess the updates have had a bad day today. It has taken 11 hours for me to get any.
  13. Perhaps Emsi employee @ShadowPuterDude may be able to tell you. Another user seems to have a similar issue as you (Unable to re-install) https://support.emsisoft.com/topic/40752-who-can-help-me-eam-lässt-sich-nicht-entfernen-und-neu-installieren/
  14. Have a read of the thread here. https://support.emsisoft.com/topic/40692-cannot-access-eam-home-on-one-system/
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