stapp

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Everything posted by stapp

  1. stapp

    [email protected] ransomware attack

    Upload a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with:https://id-ransomware.malwarehunterteam.com/ Then paste the result here and one of our experts will look at it.
  2. Upload a copy of the ransom note along with an encrypted file to ID Ransomware so that we can verify which ransomware you are dealing with:https://id-ransomware.malwarehunterteam.com/ Then paste the result here and one of our experts will look at it.
  3. stapp

    Need help removing Bytefence

    Please follow the steps here and attach the requested logs so that one of our experts can help you. https://support.emsisoft.com/announcement/2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  4. So is this error which shows in Event Viewer after each EAM update Microsoft's fault? https://answers.microsoft.com/en-us/windows/forum/all/event-id-17-security-center-failed-to-validate/1fe0f4d7-8b4e-40a6-b607-e1895bfc7535
  5. stapp

    infected with encrypted files.

    Upload a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with:https://id-ransomware.malwarehunterteam.com/ Then paste the result here and one of our experts will look at it.
  6. Win 10 build 9144. As part of some troubleshooting I uninstalled 9144 and selected for EAM to remove the everything option. It leaves a Program Folder in C drive with quarantine in it. Surely if I select to remove everything (all folders etc) it should do just that?
  7. stapp

    Random Scan messages

    Do you have anything in quarantine?
  8. stapp

    CLOSED Uninstaller

    Why not mention that in the uninstaller instead of saying 'do you want everything removed ? It doesn't remove everything. Perhaps ask Do you want your files from quarantine restored before uninstalling? It leaves a Program file folder (which I doubt people will automatically think ''Oh, my quarantine files will be in there''.)
  9. stapp

    Custom scan problems

    It may show in the debug logs you did.
  10. stapp

    Custom scan problems

    After a quick search was it this you remembered? https://support.emsisoft.com/topic/29560-scan-problem-with-8668/?tab=comments#comment-184695
  11. stapp

    Custom scan problems

    It may also be an idea to PM them to Frank.
  12. @JeremyNicoll Have you also changed the 'associate a file type' for .html in Settings? Cannot remember exactly where it lives in Win 8 but probably at the bottom of the page where you set default programs.
  13. stapp

    Updates not working (in the UK)

    Mine in UK is working fine now after missing 2 updates this morning. Probably the server was drunk (It is New Year after all )
  14. Win 10 1809. EAM 9112. I noticed this the other day, but with it being Xmas I was too busy to make a report. So I reproduced the behaviour again today. Custom scan of C drive only and I did not use the machine in anyway while scan was running or until I looked at details of scan. Left it to run and it completed flagging Eicar as usual. I left the window open. About 10 mins or so later I looked at the scan report details. I closed the scan window and tried to open my browser. First I tried Sandboxied, then without Sandboxie. I tried to open CD Burner XP. It was as if something was preventing it and I am sure it was EAM after a custom scan and being left open afterwards. I can reproduce the behaviour each time. A definitions update occurred each time while the scan was running (just for info) Debug logs attached a2service_20181226043717(1660).zip
  15. I have discovered I can replicate this behaviour after a MALWARE SCAN as well. I have done another .dmp file a2service.7z
  16. https://malwaretips.com/threads/emsisoft-browser-security.88869/ Pity it wasn't posted here as well.
  17. Replicated problem again. Tried to open Vivaldi and Edge after scan. Dmp file sent to you via pm. debug logs attached here along with screenshot of scan time in case it helps. a2start_20181229061924(6884).zip
  18. Hi Frank, Did as you asked. I was able to open CDBurner Pro from desktop icon after the scan, and then I tried the browser, which wouldn't open. Logs attached a2guard_20181228191153(6616).zip
  19. You will have to wait another hour or so because I have to do the custom scan first and then I wait 5 minutes or so before I can do what you ask. I know that I struggled to open Task Manager after this last scan. I will try now another scan and then open CD Burner XP and a few others as a test Frank with it being Xmas/Boxing Day etc., I forgot to look in Reliability History when I made the first post in this thread, here is what it said. There is nothing there for today though.
  20. Restarted machine after updating to 9131 Followed the steps above. Same thing happened. Debug logs attached a2start_20181228171640(6624).zip
  21. Back in about an hour with results Frank.
  22. stapp

    CLOSED New thing to test

    Clean Win 10 install machine. No EAM. Vivaldi browser run under Sandboxie. Downloaded extension from Chrome store. Blocks 2 test sites mentioned above instantly.
  23. Yes I will try to replicate.
  24. stapp

    Emsisoft Browser Security

    See here for thread with more info https://support.emsisoft.com/topic/30310-new-thing-to-test/
  25. stapp

    CLOSED New thing to test

    Vivaldi supports Chrome extensions.