stapp

So Frank I gather that 36 seconds must be the standard time for protection to restart?

https://support.emsisoft.com/topic/40105-open_filetutanotacomi0qnxlfz6cha351lilium/#comment-223499

No problem

I happened to be using the machine when the beta update was delivered. I selected to 'restart EAM now' It took 36 seconds to restart. A bit longer than it normally does.

Anyway the shortcut in the Windows Start menu to Emsisoft Ant-Malware Guard only becomes 'live' when you have turned off EAM protection by right-clicking on the EAM taskbar shield and selecting 'Shut down protection' Then to start EAM protection you click on that Emsisoft Ant-Malware Guard in Windows start menu and EAM fully starts up again.

@Claude Bader @Frank H The item in the start menu mention by the user above (Anti-Malware Guard) Yes, when you click on it it seems like nothing happens. However something does happen. An entry is made in the debug logs. I tested it twice today. So it is not dead, it is just sleeping

@gugarci If it were my machine I would allow it to delete the invalid shortcut and then restart the machine to see if Emsi then puts a valid one there.. But that is just what I would do

@Claude Bader or @ShadowPuterDude should be able to help you with this. Or using this page you can use Live Chat or contact via email. https://help.emsisoft.com/en/

Entweder @Claude Baderoder @ShadowPuterDudesollten Ihnen helfen können, wenn sie online sind

@WillyV You could do a full restart of your machine (not shutdown, select restart) This will allow you then to see if this helps with this EAM problem. You can also shutdown EAM by right-clicking on its taskbar icon and selecting 'Shutdown Protection. This will cloase EAM and Windows Defender will then offer to take over. To restart EAM afterwards you will have do it from the left hand Windows start menu selecting Emsisoft Anti-Malware Guard.

@ShadowPuterDude or @Claude Bader may be able to offer some more technical advice.

Are you right-clicking on the script and selected run as administrator ?

@Accumulator Perhaps it may help for you to contact Emsisoft directly. https://help.emsisoft.com/en/

I guess the updates have had a bad day today. It has taken 11 hours for me to get any.

Perhaps Emsi employee @ShadowPuterDude may be able to tell you. Another user seems to have a similar issue as you (Unable to re-install) https://support.emsisoft.com/topic/40752-who-can-help-me-eam-lässt-sich-nicht-entfernen-und-neu-installieren/

Have a read of the thread here. https://support.emsisoft.com/topic/40692-cannot-access-eam-home-on-one-system/

https://support.emsisoft.com/topic/40677-eam-startet-nicht-mehr/#comment-224350 Hi, This is a known problem. It only affects the Emsisoft user interface. Protection runs completely in the background so that the computer is fully protected. We plan to publish a fix today and we will inform you as soon as it is finished. We apologize for the problem.

See here. https://support.emsisoft.com/topic/40692-cannot-access-eam-home-on-one-system/#comment-224291

Posted here in the German forum area. https://support.emsisoft.com/topic/40676-eam-startet-nicht-mehr/#comment-224288

Sind irgendwelche der EAM-Exe im Windows Taskmanager auf der Registerkarte Details aufgeführt?

About 15 minutes or so after boot this morning desktop was becoming unresponsive at times. Looked at taskmanger and saw a2service was using around 97-99% CPU. Tried to do a quick scan but it became unresponsive at 50% enumerating. Tried to do a dump of a2Service via right-click, create dump, via taskmanager. That's when everything totally locked up and I had to do a hard reset. Find screenshots attached plus debug logs which might give you some clues. (includes logs after restart too) EDIT... Found the small Windows dump file for a2Service in C:\Users\Room\AppData\Local\Temp a2service_20211228053850(1796).zip a2service.zip

So things are okay for you now ?

It shows in my bottom right when scanning. Do you have the EAM shield showing bottom right?

Perhaps start by following the steps here and attaching the logs so that one of our experts can help you. https://support.emsisoft.com/topic/31345-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/

Re-network lockdown. When you turn it on it stays green (I'm sure it used to turn red) Anyway, network lockdown is on so no internet connection, why is Web Protection ticked and in a green state?