stapp

All the companies you mention are so much larger than Emsisoft. The number of employees Emsisoft has are in two figures compared to what other companies have. Therefore I would say that their resources are limited and they have had to decide what to support.

I believe that the support is only available through Microsoft for Windows 7 etc if you have purchased Extended Security Updates https://www.dell.com/support/kbdoc/en-uk/000184542/windows-7-extended-security-updates

@Frank H Any news on when the updates may be fixed?

I have only had one file updated in the last 4 hours.

Just received a large number of updates so I guess it may have been a server issue.

@Frank H I do not think the issue is fixed. I have had just 2 files updated in the last 7 hours.

Early

There have no updates on EAM for me today. Are updates broken again?

Still down, but then so is Facebook, WhatsApp and Instagram at the moment.

Support is aware now Batman. Thanks

The answers are the same as you were given here https://www.bleepingcomputer.com/forums/t/759380/can-encryption-key-be-reverse-engineered/ Specifically this comment from Fabian Wosar

@Frank H Updates are playing up again.

What on earth is going on now with updates?

All seems okay now for me too.

List of updates in Emsisoft Anti Malware Forensic Logs does not correspond with this..... https://tasks.emsisoft.com/info/updatelog/antimalware/ Something is broken and no one seems available to talk about it.

https://support.emsisoft.com/topic/38010-problem-with-updates/?tab=comments#comment-220434 Why no comments by Admins about this ?

Another day and still no updates when I turn on machine, and then 20 minutes after boot I get an update And still no comments on this from Emsisoft. Am on Win 10 21H1 19043.1237

Has stopped updating again.

Updates have stopped again.

EAM has updated now (an hour after my cold boot)

EAM just decided to update now so all seems back to normal

Using build 11176 on Win 10 I have had no updates since yesterday. Anyone else seeing this?

Cold booted this morning to see no updates (no modules for downloading) Logs attached a2service_20210918050526(1836).zip

You already have an ongoing thread here https://support.emsisoft.com/topic/37976-what-to-do-in-case-emisoft-decrypter-tool-wont-open/

First thing to try Tarnak https://support.emsisoft.com/topic/33330-a-major-problem/?tab=comments#comment-204172