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Everything posted by stapp

  1. The latest OA version is Is this what you are using? Paid or free version?
  2. Can you give a bit more info such as what operating system you are running. Also which build and version of OA you are running and what you are trying to do when you get the error message.
  3. Also a live chat service is now available http://livechat.emsisoft.com/chat.php
  4. Ordinary logs are in C\Program Files\Online Armor\Logs. Debug logs are only available after you have enabled debug logging int OA gui and doubt if you would be able to make use of them as they are usually requested and read by the developers. I would strongly suggest that you do the Emsisoft Emergency Kit log requested by ShadowputerDude in your thread in the Malware section. This would then confirm whether malware was present or not. If no malware, then we can continue here.
  5. Hello Jack We don't actually deal with malware detection and removal in this area of the forum. I have pm'd the Malware Removal Team to see if they wish to deal with it in another area of the forum.
  6. Hi tsmith35 As Lynx pointed out there is a way of reporting false positives. However you weren't aware of this perhaps. Thanks very much anyway for going to the trouble of reporting it as it helps other users and Emsisoft.
  7. Really good to hear you have got your problem sorted now, I'm sure catprincess will be pleased as well
  8. Have you tried turning on Learning Mode and then rebooting to see if OA 'learns ' it?
  9. Your link doesn't work. Did you use this link http://download.cnet.com/Online-Armor-Firewall/3000-10435_4-10426782.html?part=dl-6274383&subj=dl&tag=button
  10. As you already have a thread running with similar content perhaps it's better if you keep it all in the one thread. http://support.emsisoft.com/topic/3324-a-few-questions/ Thanks
  11. querty it would really be best to just let OA take care of turning Windows Firewall off and on. As drivers cannot be loaded in safe mode you cannot install OA in safe mode.
  12. That Polish page seems to reference Toshiba Tempro. Does that apply to you?
  13. Perhaps try removing it from the programs list altogether, rebooting and then running the Safety Check Wizard.
  14. I believe this new Avast build also solved the conflict with Dell laptops that 864 had.
  15. You haven't been a bother at all Kathy. Glad everything is ok for you now
  16. Although you haven't mentioned which operating system you are using, or which flavour and build of OA, I'm wondering if you have excluded Avast in OA exclusions which usually helps?
  17. Still, I always think it's a good idea to make the vendor aware that his product is flagging a legitimate program.
  18. I sent a link to this thread to GMER. Had a reply back saying it was a False Positive.
  19. See latest info from Defencewall dev on this conflict here http://www.wilderssecurity.com/showpost.php?p=1801260&postcount=49
  20. Some info here http://www.online-armor.com/webhelp3/KF-OASIS.html
  21. krussell if you don't mind me asking, what do you have loading at startup?
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