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stapp

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Everything posted by stapp

  1. About 15 minutes or so after boot this morning desktop was becoming unresponsive at times. Looked at taskmanger and saw a2service was using around 97-99% CPU. Tried to do a quick scan but it became unresponsive at 50% enumerating. Tried to do a dump of a2Service via right-click, create dump, via taskmanager. That's when everything totally locked up and I had to do a hard reset. Find screenshots attached plus debug logs which might give you some clues. (includes logs after restart too) EDIT... Found the small Windows dump file for a2Service in C:\Users\Room\AppData\Local\Temp a2service_20211228053850(1796).zip a2service.zip
  2. It shows in my bottom right when scanning. Do you have the EAM shield showing bottom right?
  3. Perhaps start by following the steps here and attaching the logs so that one of our experts can help you. https://support.emsisoft.com/topic/31345-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  4. stapp

    beta 11280

    Re-network lockdown. When you turn it on it stays green (I'm sure it used to turn red) Anyway, network lockdown is on so no internet connection, why is Web Protection ticked and in a green state?
  5. Looks like after many hours BitDefender updates have come back now. Let's hope they stick around.
  6. I see the BitDefender updates are missing again today.
  7. Win 10 21H2 This update has broken the copy and paste from Forensics that you fixed in 11278. (Will try a cold boot in a bit as I'm busy on machine at the moment) On a positive note 11280 beta fixed this https://support.emsisoft.com/topic/39721-beta-11278/?tab=comments#comment-223000
  8. stapp

    beta 11278

    Just a small observation on 11278. Open BB in GUI Right-click on and item and select 'file properties' Then quickly move your cursor out of the GUI to the side of the screen (or anywhere out of the GUI) The right-click menu will stay where your cursor is. Same happens if you right-click and select 'edit rule' As I said, just a small observation.
  9. Thanks for fixing copy and paste from Forensic logs.
  10. Probably related to the above issue Source Emsisoft Protection Service Summary Stopped working Date ‎24/‎11/‎2021 04:51 Status Report sent Description Faulting Application Path: C:\Program Files\Emsisoft Anti-Malware\a2service.exe Problem signature Problem Event Name: APPCRASH Application Name: a2service.exe Application Version: 2021.11.0.11257 Application Timestamp: 61839e20 Fault Module Name: a2core.dll Fault Module Version: 2020.5.0.47379 Fault Module Timestamp: 5eab77f0 Exception Code: c0000005 Exception Offset: 0000000000007f60 OS Version: 10.0.19044.2.0.0.256.48 Locale ID: 2057 Additional Information 1: 2878 Additional Information 2: 2878ccba139db2b4ced09e2c6258cb1c Additional Information 3: 8eae Additional Information 4: 8eae8ce78c8698c3e47c81618ae7f8cd Extra information about the problem Bucket ID: 2dc6262d1787b455f81f06d1a30119cd (1738115478640990669) EAM debug logs cannot be attached (error -200) have pm'd them to you instead
  11. Win 10 21H2 EAM build 11257 This morning after boot the Forensics log is blank and clicking in or on anything does nothing. All other areas of EAM GUI are functioning. @Frank H is this an extreme way of you preventing me copy and pasting from the Forensics logs ? Edit.. Did another cold boot and Forensics appeared. See logs in post below.
  12. Still no BitDefender updates. Just one single a2wl.dat file so far today
  13. No updates at boot today. Are there problems again? (reported it via email in GUI)
  14. stapp

    Beta 11257

    Looking forward to my prize
  15. stapp

    Beta 11257

    You are using a different EAM version to me. Frank something is not right. I can open up the BB and double click on an item then I can copy and paste the selected file name into notepad. But I cannot copy and paste from Forensics.
  16. stapp

    Beta 11257

    Does it paste into 'ordinary' notepad for you? When I right-click in notepad and select the highlighted 'paste' nothing happens. I have tested notepad with other txts and documents etc and copy and paste works in notepad. It just doesn't work with the EAM Forensic logs.
  17. Win 10 (I know beta it's released now) Question. Is there a trick to copying items from the Forensics logs to notepad? At the moment it doesn't work for me. I open Forensics, double click on an item in the list, and select 'copy' It does not copy into notepad even if I highlight it first either.
  18. Perhaps Frank it would be an idea in the GUI under the hourly updates settings to add an information button which says ''hourly updates are on weekdays only, at weekends they are every 2 hours''
  19. Very strange that only BitDefender updates are downloaded every 2 hours. I would be amazed if a situation occurred where there were no EAM updates (eg a2hosts.dat) for a whole weekend, yet the server connects every hour, but then perhaps it was tired and couldn't get the strength to send them to user's machines.
  20. @Frank H Is this a new Emsisoft feature, we don't get hourly updates at weekends ?
  21. If EAM decided the file was safe after checking it, there would be no reason to put it in the logs (Incident Panel)
  22. Same as last weekend https://support.emsisoft.com/topic/38447-updates-broken/?tab=comments#comment-222009 Updates are broken again. Updates are only downloaded every 2 hours. On the alternate hour the server connects but nothing is downloaded.
  23. Installation is no longer supported on Operating Systems below Windows 10. https://help.emsisoft.com/en/2881/supported-operating-systems-and-platforms/ It would be a good idea for you to contact Emsisoft regarding a refund. [email protected]
  24. Very odd. Every alternate hour the server says the files are up to date. No files are downloaded even though the server successfully connects
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