stapp

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Everything posted by stapp

  1. Did you try the basic uploader instead of the flash one?
  2. Did you zip the memory dump first Balloonshark and try to attach it by using the 'more reply options' button ?
  3. Please see here and post the logs then one of our experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  4. Sorry AMD I made a typo I meant did you already have a Sandboxed website open and running when you asked Sbie to open the helpfile from Sbie Control? I wonder what would happen if you turned on OA learning mode and opened the Sbie help file?
  5. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  6. When you select to open the help topics from Sbie control and you get the popup asking if you want to open it Sandboxed or unsandboxed which do you choose? Do you already in a Sandboxed browser window open at the time?
  7. Please follow the steps here and attach the requested logs so one of our experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  8. With all the info you have given now hopefully one of the devs or admins will be able to make a suggestion or ask for logs.
  9. Does the same freeze happen if you run IE Sandboxed and try to load that file ?
  10. What OA build are you using?
  11. Do all of Sandboxie exe files below appear in OA programs list? (showing green in colour and listed as trusted) You may have to untick the 'hide trusted' box at the bottom of the OA Programs list to see them. Start.exe SandboxieCrypto.exe SandboxieDcomLaunch.exe SandboxieRpcSs.exe SbieSvc.exe
  12. Please follow the steps outlined below and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  13. Perhaps it's something to do with your latest malware issues.
  14. Hello Please see here and post the requested logs then one of our experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  15. As Christian said it IS included in EAM. I must remember to turn on my brain before posting first thing in the morning
  16. HiJackFree is included in Emsisoft Emergency Kit (EEK) not Emsisoft Anti Malware. http://www.emsisoft.com/en/software/eek/
  17. Try briefly going into OA standard mode and syncing time, then putting it back in advanced mode.
  18. Hello Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  19. Then that will be the version you have The Add/Remove programs entry is the version that you first installed. At the moment Emsisoft does not update that info when you update to a newer version.
  20. What version does it say you are using on the main page of the OA gui when you open it?
  21. Exclude these files which are in C:\Program Files\Emsisoft Anti-Malware... a2guard.exe a2service.exe a2start.exe
  22. Please follow the steps here and attach the other requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  23. Hello Please follow the steps here and post rhe requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  24. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/