stapp

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Everything posted by stapp

  1. Perhaps it's something to do with your latest malware issues.
  2. Hello Please see here and post the requested logs then one of our experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  3. As Christian said it IS included in EAM. I must remember to turn on my brain before posting first thing in the morning
  4. HiJackFree is included in Emsisoft Emergency Kit (EEK) not Emsisoft Anti Malware. http://www.emsisoft.com/en/software/eek/
  5. Try briefly going into OA standard mode and syncing time, then putting it back in advanced mode.
  6. Hello Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  7. Then that will be the version you have The Add/Remove programs entry is the version that you first installed. At the moment Emsisoft does not update that info when you update to a newer version.
  8. What version does it say you are using on the main page of the OA gui when you open it?
  9. Exclude these files which are in C:\Program Files\Emsisoft Anti-Malware... a2guard.exe a2service.exe a2start.exe
  10. Please follow the steps here and attach the other requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  11. Hello Please follow the steps here and post rhe requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  12. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  13. Put it in a zip file, it will attach then.
  14. To detect riskware you need to select to do a custom scan. Select the settings you want to keep and press the save settings button. You will now have your own custom scan set.
  15. Perhaps you could take EAM out of exclusions, reboot, and then make you have EAM listed as allowed and trusted (green in colour) in the OA programs list. You may need to untick the box which says 'hide trusted' at the bottom of the Programs list page to be able to see the EAM entry.
  16. Hello Please follow the steps here and post the logs then one of our experts will help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  17. Hello Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  18. If you cannot see some programs when on the OA programs list window , make sure the box at the bottom 'hide trusted programs' is unticked.
  19. Hello Please follow the steps here and post the requested logs then one of our malware removal experts will help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  20. Try here queenlander http://www.online-armor.com/downloads.php
  21. Hello Please follow the steps here and post the requested logs then one of our malware removal experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  22. Hello No there isn't an audible alarm in version 8.
  23. Hello Please follow the steps here and post the requested logs then one of our malware removal experts will help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  24. See here http://support.emsisoft.com/topic/5208-known-online-armor-issues/#entry31548