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stapp

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Everything posted by stapp

  1. Please follow the steps here and post the requested logs. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  2. Please follow the steps here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and post the requested logs in the part of the forum linked to below http://support.emsisoft.com/forum/6-help-my-pc-is-infected/
  3. I had a similar issue on my machine and what I did was under Configuration-logging, I changed the figure for each to 300 instead of 3000 and rebooted. However the size of my logs.db3 file was over 3MB and had become corrupted so I deleted the log.db3 file and rebooted. EAM re-creates it on re-boot. That solved the issue for me although I have lowered the figure from the 3000 default. (of course make sure you only delete the log.db3 file which is inside the logs folder under EAM Program Files)
  4. Please follow the steps here and post the requested logs. Then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  5. Until one of the malware removal experts answers, you could read the most concise and up to date info on this which is here http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information
  6. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  7. Please follow the steps here and attach the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  8. Please follow the steps here and post the requested logs. Then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  9. Please follow the steps here and post the requested logs. Then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  10. Please follow the steps here and post the requested logs, then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  11. Please follow the steps here and post the requested logs, then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  12. Also if you have never done a clean install of OA since 2010, then version 7 of OA could be a good time to have a new start with it. (don't forget to reboot twice after you uninstall )
  13. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  14. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  15. Please follow the steps here and post the logs. Then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  16. Please see here and post the requested logs so one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  17. Please follow the steps here and post the requested logs so one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  18. Just in case, does it make any difference if you set the default number of logs to be kept to 300 instead of 3000 entries and reboot? (Configuration-logging)
  19. Please follow the steps outlined here and post the requested logs. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  20. Please follow the steps here and post the requested logs then one of our experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  21. If no luck then try Sandboxie 4.05.09, you can download it and install it over the top of the version you have.++Still make sure you have excluded Sandboxie in OA. I am using this exact combination now as I type this is IE10. http://www.sandboxie.com/phpbb/viewtopic.php?t=16079
  22. Do you mean the entries which are grey in colour? If so I usually just select the 'only deleted' tickbox at the bottom of the OA programs list page. You should then just have a list of all deleted entries (all grey) Then highlight them all and press the delete button bottom right of page and answer the prompt.
  23. Are you saying that for instance you right-click on your 'recycle bin' on the desktop or the 'my computer' icon you do not see a 'run sandboxed' option? If so then I doubt OA could have removed that context menu. What order did you install EAM, OA and Sandboxie? Has Sandboxie always worked for you ?
  24. Open OA and on the left hand side select 'options'. When options opens select the exclusions tab along the top of the page. Then click the add button at the bottom of the page and browse to where you Sandboxie program folder is (usually in C\Program files) Highlight the Sandboxie program folder and click ok. Sandboxie should now appear in the OA exclusions list.
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