stapp

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Everything posted by stapp

  1. OA automatically turns Windows Firewall off on install. When you uninstall OA it will automatically turn Windows Firewall back on.
  2. Can you please follow the steps here and post the requested logs, then one of our Malware Removal staff can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  3. Please follow the steps here and post the requested logs. Then one of our Malware Removal experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  4. Also we have dedicated users who spend their free time hunting for undetected malware to submit to Emsisoft http://support.emsisoft.com/forum/57-malware-submissions/
  5. Do you mean this? http://www.emsisoft.com/en/info/oa/
  6. Either would do, although I personally use the OA uninstaller via start/all programs. I usually close and shut down OA via right-click option on OA taskbar icon first. I always reboot twice after uninstalling. OA uninstalls cleanly without issue for me .
  7. What is your language? Are some popups in English? Try this.... http://translate.google.com/
  8. If no one else uses that combo at the moment perhaps you would like to give it a try and give some feedback
  9. As well as OA I also use EAM and Sbie on Windows 7 64bit without problems.
  10. I use OA Premium and Sbie (paid) no problem at all using Opera and both IE8 and IE9. Sbie will ask you on install about OA to add it to its compatability list.
  11. Please follow the steps here and post the requested logs then one of our Malware Experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  12. It may be better if Andrewf (the OA dev) answers your questions about the 2 instances of some OA components. It sometimes is necessary to reboot your computer so your computer can take a breath
  13. Please follow the steps here and post the requested logs in the ''Help! my PC is infected'' area of the forum. Then one of our Malware Removal Experts can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  14. What happens if you put a tick in the clear history box then reboot. Take out the tick in the clear history box and reboot. Does it keep the entries then?
  15. Using OA Premium on Win 7 64bit I have all my history intact. I am using EAM. I take it that your days to keep history is set to the default 7 days
  16. MousePad please do not use other people's threads to ask your own questions.
  17. Please follow steps here and post the logs http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  18. Please see here, post the requested logs in the ''Help! my PC is infected'' area of the forum, then one of our Malware removal Experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  19. Please follow the steps here and post the requested logs. Then one of our Malware removal Experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  20. Any reason why you don't want to use flash version 11.4.402.265 ? No you don't need to tick that compatibility box, what ticking that box does is to allow an older program written for an earlier versions of Windows to possibly run in Windows 7. OA free is written to run on Windows 7 Have a great weekend Michael
  21. I was just asking about Defender out of interest really I see the same as you, the action centre starts giving the correct info after the first update (not the boot update) Emsisoft are aware that some users experience this and are looking into it I am sure. However I know that this can also be an issue with other av's (not just EAM) and the Windows Action Center reporting they are turned off. It happens more with Windows 7 than it ever did older operating systems.
  22. You have started a thread on the ''Help my PC is infected'' area of the forum. Perhaps it may be better to see if you are infected first in case that is what is affecting your inability to update.
  23. I believe the original posters question was answered in March. No need for this thread to have been resurrected really. Thread closed
  24. I suggested disabling protected mode merely as part of troubleshooting I can see that you have tried very hard to get it to work. We have other users using OA, FF15 and latest Flash without issue so I am at a loss now.
  25. So was it correct that with Firefox 14 everything worked okay for you, but FF 15 messed it up? Did you try disabling FF protected mode? Unfortunately it seems there are quite a few people who don't even use OA who are having problems with FF15 and Flash