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Everything posted by stapp

  1. Please follow the steps here and post the requested logs then one of our Malware Experts can help you.
  2. Have you tried just one security app along side OA instead of those 3? Seems a bit overkill (but that's just my personal opinion)
  3. When doing a manual scan Riskware will only be scanned when using the 'Custom' scan settings and you have Riskware enabled in the settings there.
  4. I have the same setup as you (OA and EAM on Win764bit SP1) and do not have this problem. When you reinstall OA are you reinstalling any OA settings from the previous install? Do you have OA and EAM excluded from each other? Did you have OA already installed and this just happened or was it after you installed OA for first time? In OA programs list (with hide trusted box at bottom unticked) is everthing showing as trusted and green in colour?
  5. It is strange because I also use OA on Win7 64bit (although I have it with EAM) and do not see the problem that you have. Have you tried uninstalling Avast, rebooting and then see what happens to OA then? (I suggest this as a test only I do not expect you to run your machine this way as I'm sure you know)
  6. Do you have anything that you have set as blocked or set to ask?
  7. Perhaps try deleting the pkzip program from OA program file list, rebooting and then running the program again and making sure you select allow and trust when asked on running it again.
  8. And have you made the suggested exclusions? Also, at OA install it turns off Windows Firewall for you, and should you uninstall OA it will automatically turn Windows Firewall back on again.
  9. Did you excude Kav in OA and OA in Kav as recommended by catprincess in the above post? You seem to have found out a few things over on Wilders to help you as well. So it's OA Premium you have and not OA free as you say on Wilders?
  10. Is it really finished, does it say scan finished? If it doesn't SAY the scan is finished, have you tried just leaving it for a while? At some point it will generate a file list of c:\windows folder and once it is finished enumerating them it will start scanning the files there. This can take a few minutes depending on the amount of files you have so it may seem like it is 'stuck' at some point in the scan.
  11. In the OA programs list do you have the 'hide trusted' box unticked?
  12. Vaper you did all the hard work, I just watched Have fun!
  13. There should be no problem at all using your key, if there is let us know and one of the admins will see to it for you. Make sure you are online when you install of course
  14. Perhaps some more thorough action is needed. You could uninstall OA to make sure it doesn't interfere with the following steps, reboot twice, reinstall AVG and the uninstall it again. This should enable the avg uninstaller to remove all the leftover file and driver remnants. OA can then be reinstalled. I know it sounds like hard work but it may be the only way to make sure those AVG remnants are removed
  15. Yes you may need to show hidden files and folders as it points out in the link Unhide, and have another look.
  16. That looks about right. Of course all of them may not be there anyway. How about trying to look for one at a time and seeing how you manage?
  17. Just wondering why you have avg set to ask in oa programs? If you trust it to be installed on your machine then you should trust it in oa programs. Does it make any difference if you allow and trust it in oa, reboot and then go online? Or as a test uninstall avg safe search , reboot and then see if the problem still exists.
  18. There really should be no need to turn services etc off in order to make OA work correctly. I would suggest you put things back to default. Is it only when browsing that you have the slowdown? What browser do you use? When you look in OA program list (with the ''hide trusted'' tickbox at the bottom of the page unticked) are all programs showing as 'allowed' and ' trusted' ?(green in colour0
  19. Perhaps run the AVG removal tool, make sure you choose the 64bit one (as that is what you say you have)
  20. Hanziness you really cannot have two third party software firewalls installed at the same time on a machine. It will cause issues, no doubt at all about it.
  21. Beswick are you saying you normally have 'block all programs at startup'' ticked? When you untick that setting you may have to reboot to make sure OA applies it. So if you untick that setting, reboot, and then check for updates does it still tell you that you are not connected?
  22. Been keeping an eye on this thread but not posted until I made sure my history was working as intended for me. I have OA on XP and Windows 7 64bit. I have the history set for 7 days (the default on install) All entries on both operating systems are kept for 7 days and then disappear from the bottom of the page as their ''saved for time limit'' is reached. So I cannot confirm what your are seeing. The only variable is that you have manually set yours for 30 days. Do you see any difference in behaviour if you switch to 7 days as a test? ( I realise you would have to wait a few days before you post back )
  23. I have found that if I switch to standard mode I am able to update time manually then I switch back to advanced mode and OA seems then to have no problems with Windows Time updating. Andrewf (the OA dev) already has logs about this from me (#3014), but the more logs the merrier
  24. Have a good read of this thread and see if the info in it helps you.