stapp

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Everything posted by stapp

  1. Just follow the steps here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and post the requested logs. One of our malware removal experts will then help you out.
  2. As well as Hackerman's excellent advice, do you have Norton excluded in OA and OA excluded in Norton?
  3. There was a poster here who had a similar issue with Eset. May not help I know, but it was so similar I had to let you see it http://www.sevenforums.com/hardware-devices/142246-more-than-100-unknown-devices-network-adapters.html
  4. What have you figured out was the cause?
  5. Please follow the steps outlined here and attach the requested logs then one of our malware experts will be able to help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  6. Just a few thoughts before other members post with their comments, was avast excluded in OA and EAM, and were OA and EAM excluded in Avast? Did you try using the uninstall tool from Avast in safe mode to make sure there were no leftovers which could be causing problems? Here's the avast page on uninstalling avast7 the uninstall tool is near the bottom. https://support.avas...barticleid=1062
  7. Perhaps if you are on 64bit operating system it is scanning C:\program Files (x86) for your 32bit programs, and C:\Program Files for your 64bit programs.
  8. Please follow the steps here and post the requested logs so that one of our Malware Experts can help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  9. Perhaps you may want to put your mind at rest by following the steps here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and posting the logs in the 'Help my PC is infected ' area of the forum .... just in case. http://support.emsisoft.com/forum/6-help-my-pc-is-infected/
  10. Please follow this thread here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and post the logs so you can help.
  11. Hello Please follow the steps here and provide the logs asked for then someone will be able to help you. http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  12. Do you still have the crash dumps so the OA devs could take a look at them, I am sure they would like to do so. Do you have Advanced System Care running all the time?
  13. Have a look at this thread here, in particular post 16 from Andrey the OA dev. Does that help at all? You may have to uninstall OA first again and then reinstall. http://support.emsisoft.com/topic/7644-miniport-problem/
  14. Old thread here with same issue. Might be worth a try disabling Avast when uninstalling old version and installing new Flash Queenslander. http://forums.adobe....message/4009847 Also here is a link to the Flash troubleshooting site http://helpx.adobe.c...er-windows.html
  15. No we aren't rude Your thread was moved here to the section that deals with Emsisoft products http://support.emsis...c/7922-resizer/ As you can see this area of the forum we are in now 'Help, my PC is infected' is for people whose machines are infected. I shall close this thread now.
  16. minegroasprilla the focus of EAM is to prevent virus and malware from getting onto your machine in the first place. EAM is very, very good indeed at that. However, EAM consists of 2 world class virus scanners so no need for you to worry about removing any virus/malware on machines that didn't have any protection
  17. Do you have the minidump from the BSOD? They are usually kept in C\Windows\Minidump. If you still have it I'm sure our devs would like to see it. You can reply to this post clicking on the 'more reply options' button which will allow you to upload it. (can't remember at the moment if you may need to zip if first before uploading.)
  18. I can only think it is some kind of software conflict as like catprincess, I don't see this either on xp. Perhaps to get to the bottom of it you may have to do some troubleshooting such as disabling or uninstalling (as a temporary measure of course) some of your other security software.
  19. Do you have WSA, EAM and MBAM all listed in OA exclusions? If yes, is OA excluded in the other security software you have? Was your latest OA version the result of an upgrade or a new install?
  20. If you think you may be infected please follow the steps here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  21. Yours is an unusual situation and I do understand you being angry and frustrated, I would be also. However take a deep breath, and let's keep going. May I ask that you don't use language such as you did in one of your previous posts? You will notice that I have edited it out. Can you post a screenshot of what you are seeing please? (click more reply options to attach a screenshot) It would help us to see what you are talking about.
  22. tazman did you make a spelling mistake when you put svhost.exe?
  23. Have you tried installing OA in normal mode and then uninstalling it in safe mode yet?