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Everything posted by stapp

  1. Does WindyZone exe appear in OA programs list? If not you can just right-click anywhere in OA programs list and select add. Then browse to WindyZone and select and OK it. Make sure you trust it in the programs list afterwards. Does that work?
  2. Perhaps you could just re-install EAM over the top of your version again, this should replace the uninstaller if it is missing.
  3. Can I just ask what your default browser is?
  4. Also Zutro what security software were you running alongside OA BEFORE you installed the Antimalware?
  5. Thanks for reporting back. Hope things are trouble free for you from now on
  6. Have you considered uninstalling OA, rebooting twice, and reinstalling it again? I say that because my experiences with HP printer software are such that I would always have the printer installed first as there seem to be hundreds of little HP files. I know this advice sounds like a bit of a get out, but it sounds as thought HP may has corrupted part of OA. The only other time I've seen 'insert disk' or 'no disc in drive' when trying to start a software application on a new OS install was because Windows had gotten the association mixed up at install. Putting a blank disc in the drive and running the software that mentioned it, allowed the software to run and stopped the error from happening again. If you go down the re-install route do a trust all install and remember to exclude your av from OA and vice versa. Let us know how you get on.
  7. In order for one of our Malware Removal team to help you please follow the steps here.
  8. Sorry I missed your av bit Sometimes they may communicate with you either via pm or here on forum. Thanks for taking the trouble to report this and allowing the devs a chance to see if something is wrong via some logs.
  9. To get the debug logs select Options from the left hand side of the GUI. Under the General tab tick 'enable debug mode'. Make sure everything is ticked and then reboot. Try to open a couple of things eg Firefox etc so the debugger sees what you are doing. Then untick debug mode and go to where your OA program folder is, open it and find the folder called logs. I usually just copy the folder, and then zip it. Send it (along with a link to this thread and OA logs as title) to [email protected] By the way the only thing you didn't mention in your well written post was which other security software you use.
  10. Hello vrobik Did you have internet access at the time of install? Did learning mode run? What operating system do you have? What firewall did you have before? What other security software do you run?
  11. Because of the way Rapport works (eg using random names for its components) there are quite a few softwares it is not compatible with. For instance see here Hopefully JWC will be able to confirm later what he has found after testing.
  12. The quickest way to check would be to uninstall the Internet Suite, reboot twice, install just the av version if you have it available, and then see if you still get the problem.
  13. @Daily Goal Machine I have removed your advertising links in your signature. Please don't put them back Also although you say the firewall component is not active in PC Tools Internet Security, the drivers for the firewall may be on your machine and causing conflict with OA perhaps.
  14. Now why would we do that Welcome to the forums.
  15. He means for you to right-click on the OA shield near your clock, bottom right of your screen, and then select 'show firewall log'
  16. As an application it will have a program folder which you can exclude as ctrlaltdelete suggests.
  17. cutting_edgetech did you receive the pm I sent you?
  18. I'm sure the OA devs would really appreciate you taking the time to send the logs. By the way, was there an event id in the event viewer application logs for this error?
  19. Hi there you said.. then you said.. Just curious as to how you found an OA folder if you had restored to a time before you tried OA. Have you considered doing a 'trust all' install from the wizard and then adjusting your exclusions one by one just to see if there is a cause. Also when you install OA it turns off Windows Firewall for you, and turns it back on again when you uninstall OA. No need for you to do it
  20. I notice that in one of your posts you mention that you will leave learning mode on for a week. I personally would not do that. OA does it's own learning mode for 2 minutes at install and you can always use it, if desired, when installing a new app. Then turn learning mode off. If you leave it on for a week OA will learn the good *and* the bad if you catch my drift.
  21. Just to start you off alex, to stop programs calling home just untick 'automatically allow trusted to access internet' in OA options-firewall tab. That means first time it tries to call out OA will ask you and you just select block. The program can still run of course, it just cannot call home. No downloadable pdf just the online help (quite comprehensive) available via right-click on taskbar icon and selecting 'help'
  22. As a temp measure you could turn off the green border in OA programs - options tab. This does not mean run safer is turned off, just the green border. This may help with your headaches until the issue gets looked at!
  23. Did either of you try running sfc /scannow (system file checker) then rebooting?
  24. 3planesoft may use Strongbit software to protect it