stapp

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Everything posted by stapp

  1. If I was you, I would uninstall EAM, reboot and then re-install. This fixes most problems
  2. I updated last night but cannot get any updates at the moment. Perhaps it's a location based server issue. I'm sure they will be working like mad behind the scenes to fix it
  3. Please read and follow the steps in this link then one of our malware removal staff can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ Please post the logs etc in the 'Help, my PC is infected!' area of the forum http://support.emsisoft.com/forum/6-help-my-pc-is-infected/
  4. Just tested after reading you r post on my win7 64bit. I cleared update logs and waited for an automatic update which has just happened. The date and time for the update is correct. I see your update was done manually, perhaps see what happens if you clear logs and wait for auto update?
  5. Does this thread help at all Marcos? http://support.emsisoft.com/topic/6259-guard-host-rules-my-own-no-longer-saves/
  6. The best thing to do would be to follow the instructions from ShadowPuterDude first. It is always better to just follow one persons instructions at a time
  7. Have you closed EAM, rebooted and tried again updating? I see you are presently being helped in the Malware removal area of the forum. Perhaps it may be better to wait until you have that sorted.
  8. What do you mean you have lost everything else? Can you say what operating system you have and any other info that may help members to help you. Did you upgrade by the EAM normal update process or did you download the installer etc? I would try closing EAM and rebooting.
  9. Please follow the steps listed here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and then post the logs in the 'Help, my pc is infected!' area of the forum http://support.emsisoft.com/forum/6-help-my-pc-is-infected/
  10. Follow the steps in the link below and post the required logs in this thread then our malware removal team will be able help you. http://support.emsis...to-this-thread/
  11. One thing that worked for me (note, I say for me, it's not an Emsisoft recommendation) was to turn off the realtime monitoring of Windows Defender.
  12. Follow the steps in this thread and post the required logs in this thread then our malware removal team will be able help you. http://support.emsis...to-this-thread/
  13. When it says 'New version of Online Armor components has been downloaded and installed' most people will take this to mean that it is some kind of update to OA itself and not just a signature and rules update. If the bubble just said that a new threat database had been downloaded (as it says in history) it would not be so misleading to a user. The very fact that this thread exists and the confusion that surrounds both the files and the info given via OA popups shows, in my view, that it perhaps could be handled better.
  14. Hello Tomface, Follow the steps outlined here http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/ and then post in the 'Help, my PC is infected!' area of the forum http://support.emsisoft.com/forum/6-help-my-pc-is-infected/
  15. A fix for this is in the pipeline. Please see this thread posts 7 and 8. http://support.emsisoft.com/topic/6134-anti-malware-version-6-host-rules/
  16. Glad you got it sorted. If you want to give EAM another go just shout and someone will help you with it
  17. After you installed it was there no icon in the taskbar ? (near the clock, bottom right of your screen) Did you look in your Control Panel under Programs and Features to see if appears there in the uninstall list? How did you try to uninstall it? Don't worry too much lilili, Fabian Wosar one of the developers has made a tool which removes left overs after an unsuccessful uninstall. I'm sure he will help you with this
  18. Please read and follow the steps here in order for someone to help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  19. Have you excluded Avast from OA and excluded OA from Avast?
  20. **off topic** I answered this post this morning with similar advice that catprincess gave. My post is gone, must be forum pixies
  21. Using the Premium version I have the same MD5 results as the poster Andrey.
  22. Please follow the instructions here and post the requested logs so that someone can help you http://support.emsisoft.com/forum-6/announcement-2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  23. I can tell you that the devs are working on this at the moment after having been given some important info about this by one of our testers. A fix shouldn't be too far away
  24. Please see here http://support.emsisoft.com/topic/6021-oshlp-srus-corrupted/