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Everything posted by stapp

  1. You aren't running the Internet Security version of Kaspersky 2012? You know, the one with the firewall?
  2. Sorry to mention ticking again , but do you have Intercept Loopback interface ticked in Options-Firewall tab? See info here
  3. Hi there, I have no problem stopping a program from accessing the internet. First, as I said earlier, I untick the option for trusted programs to access the internet. Then I run the program for the first time and when it calls out OA asks me if it can and I say yes or no. I have this set up for most programs, Windows Media Player being one. Even my AV has to ask my permission on first run after install to call out for updates. Can you say which operating system you have, which version and build of OA and confirm whether you are unticking the 'allow trusted internet access' straight after OA install.
  4. If you go to Options - Firewall tab and untick the box which says ''Automatically allow trusted programs to access the internet'' then the first time the program accesses the internet OA will ask you if you want it to be allowed to do so. If you press 'block' then it will block internet access for the program, but it won't stop the program from working.
  5. Good to hear that Mamutu is working well for you, and also welcome to the forum. By the way I don't know if you noticed, but the posts before yours were posted 9 months ago
  6. Does WindyZone exe appear in OA programs list? If not you can just right-click anywhere in OA programs list and select add. Then browse to WindyZone and select and OK it. Make sure you trust it in the programs list afterwards. Does that work?
  7. Perhaps you could just re-install EAM over the top of your version again, this should replace the uninstaller if it is missing.
  8. Can I just ask what your default browser is?
  9. Also Zutro what security software were you running alongside OA BEFORE you installed the Antimalware?
  10. Thanks for reporting back. Hope things are trouble free for you from now on
  11. Have you considered uninstalling OA, rebooting twice, and reinstalling it again? I say that because my experiences with HP printer software are such that I would always have the printer installed first as there seem to be hundreds of little HP files. I know this advice sounds like a bit of a get out, but it sounds as thought HP may has corrupted part of OA. The only other time I've seen 'insert disk' or 'no disc in drive' when trying to start a software application on a new OS install was because Windows had gotten the association mixed up at install. Putting a blank disc in the drive and running the software that mentioned it, allowed the software to run and stopped the error from happening again. If you go down the re-install route do a trust all install and remember to exclude your av from OA and vice versa. Let us know how you get on.
  12. In order for one of our Malware Removal team to help you please follow the steps here.
  13. Sorry I missed your av bit Sometimes they may communicate with you either via pm or here on forum. Thanks for taking the trouble to report this and allowing the devs a chance to see if something is wrong via some logs.
  14. To get the debug logs select Options from the left hand side of the GUI. Under the General tab tick 'enable debug mode'. Make sure everything is ticked and then reboot. Try to open a couple of things eg Firefox etc so the debugger sees what you are doing. Then untick debug mode and go to where your OA program folder is, open it and find the folder called logs. I usually just copy the folder, and then zip it. Send it (along with a link to this thread and OA logs as title) to [email protected] By the way the only thing you didn't mention in your well written post was which other security software you use.
  15. Hello vrobik Did you have internet access at the time of install? Did learning mode run? What operating system do you have? What firewall did you have before? What other security software do you run?
  16. Because of the way Rapport works (eg using random names for its components) there are quite a few softwares it is not compatible with. For instance see here Hopefully JWC will be able to confirm later what he has found after testing.
  17. The quickest way to check would be to uninstall the Internet Suite, reboot twice, install just the av version if you have it available, and then see if you still get the problem.
  18. @Daily Goal Machine I have removed your advertising links in your signature. Please don't put them back Also although you say the firewall component is not active in PC Tools Internet Security, the drivers for the firewall may be on your machine and causing conflict with OA perhaps.
  19. Now why would we do that Welcome to the forums.
  20. He means for you to right-click on the OA shield near your clock, bottom right of your screen, and then select 'show firewall log'
  21. As an application it will have a program folder which you can exclude as ctrlaltdelete suggests.
  22. cutting_edgetech did you receive the pm I sent you?
  23. I'm sure the OA devs would really appreciate you taking the time to send the logs. By the way, was there an event id in the event viewer application logs for this error?