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Everything posted by stapp

  1. That's true Jeremy. I should have phrased it better. Why doesn't it show as LibreOffice when that's how the taskmanager sees it.
  2. Win 10 1903. EAM 9681. LibreOffice Just wondering why it doesn't show in BB list.
  3. You have to use the 2 headed arrow on the edges of the screen to drag it to a smaller size. Not ideal I know.
  4. Good to hear you are all sorted now Nikilet. Those Windows updates can sure cause some weird problems can't they
  5. Did you do the Malware scan or the Custom scan?
  6. Ok I'll do a screenshot The switch look to belong to Update and License info instead of Firewall and Lockdown
  7. Just wondering why the on/off switches are next to update info and licence info instead of next to Firewall and Network Location at the far left hand side.
  8. Not sure what you mean by security code to answer a question on forum. Do you have a screenshot? Have you tried things such as a full RESTART of your machine ? Are you a wired or a wifi connection? Are you using Win 10? Did David ask you to consider uninstalling EAM, rebooting twice and then reinstalling it? Have you had a look in Win Updates to see if anything is pending etc ?
  9. I think you would find David totally trustworthy, but I understand and respect your feelings about it. Are you on Win 10? What other security software do you run? Did this start after Win Updates?
  10. Would it be possible for you to consider placing Enter and Exit network lockdown mode on the right-click option of the EAM taskbar. It would then be so easy to get to it in an emergency. At the moment you have to enter Protection Status to get to it. Host or Application rules could make room for it.
  11. stapp

    CLOSED Beta 9675

    The tooltip on GUI doesn't give that impression. It says.... use in an malware emergency situation, OR simply block hidden programs going online. Here is a screenshot of my EAM usage when network lockdown is in place
  12. stapp

    CLOSED Beta 9675

    Marko what are you system specs, Operating system and build etc? Are you using Windows Firewall? (so Frank doesn't have to ask )
  13. stapp

    CLOSED Beta 9675

    So after my little test of the network lockdown (Post 2) I have a couple of questions. Would a third party firewall see the disconnect as a threat? How would I use it to block hidden programs from accessing the internet? Do you mean single programs at install e.g CCleaner calling out, or do you mean something else?
  14. stapp

    CLOSED Beta 9675

    Network Lockdown works Easy enough to turn back on either via EAM taskbar icon or switch in the GUI itself. I use Windows Firewall by the way (Win 10 1903)
  15. Is the new Firewall status for all users, cloud connected and single users ?
  16. Please upload a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with: You can paste a link to the results into a reply so that one of our experts can review them
  17. Please follow the steps here and attach the requested logs so that one of our experts can help you
  18. I only gave you the ideas... you did the work. Well done !!
  19. Try installing it, rebooting and then try Win updates again
  20. Some info on this here andrey Do you have KB4474419 and KB4490628 installed?
  21. I can view the details if I do it immediately from the scan window (before closing the window) However I cannot view the scan details from the logs GUI (forensics) Nothing happens when I double click on it in the list whereas if I double click on 'scan started' I get the details. I tend not to use the 'view details' button and just double click on the item in the logs list instead. So it looks like there may be an issue here.
  22. View details works correctly on my machine. However my scan shows a detection (an eicar file I keep on my machine for testing scans) Did yours have a detection? Just wondering if this was a clue
  23. Hopefully it won't be long before support gets back to you.
  24. It might be your location. Mine here in UK have been coming through every hour as normal. Any errors to see in Reliability History?