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Everything posted by stapp

  1. Hello vrobik Did you have internet access at the time of install? Did learning mode run? What operating system do you have? What firewall did you have before? What other security software do you run?
  2. Because of the way Rapport works (eg using random names for its components) there are quite a few softwares it is not compatible with. For instance see here http://www.sandboxie.com/phpbb/viewtopic.php?t=10695&highlight=trusteer+rapport Hopefully JWC will be able to confirm later what he has found after testing.
  3. The quickest way to check would be to uninstall the Internet Suite, reboot twice, install just the av version if you have it available, and then see if you still get the problem.
  4. @Daily Goal Machine I have removed your advertising links in your signature. Please don't put them back Also although you say the firewall component is not active in PC Tools Internet Security, the drivers for the firewall may be on your machine and causing conflict with OA perhaps.
  5. Now why would we do that Welcome to the forums.
  6. He means for you to right-click on the OA shield near your clock, bottom right of your screen, and then select 'show firewall log'
  7. As an application it will have a program folder which you can exclude as ctrlaltdelete suggests.
  8. cutting_edgetech did you receive the pm I sent you?
  9. I'm sure the OA devs would really appreciate you taking the time to send the logs. By the way, was there an event id in the event viewer application logs for this error?
  10. Hi there you said.. then you said.. Just curious as to how you found an OA folder if you had restored to a time before you tried OA. Have you considered doing a 'trust all' install from the wizard and then adjusting your exclusions one by one just to see if there is a cause. Also when you install OA it turns off Windows Firewall for you, and turns it back on again when you uninstall OA. No need for you to do it
  11. I notice that in one of your posts you mention that you will leave learning mode on for a week. I personally would not do that. OA does it's own learning mode for 2 minutes at install and you can always use it, if desired, when installing a new app. Then turn learning mode off. If you leave it on for a week OA will learn the good *and* the bad if you catch my drift.
  12. Just to start you off alex, to stop programs calling home just untick 'automatically allow trusted to access internet' in OA options-firewall tab. That means first time it tries to call out OA will ask you and you just select block. The program can still run of course, it just cannot call home. No downloadable pdf just the online help (quite comprehensive) available via right-click on taskbar icon and selecting 'help'
  13. As a temp measure you could turn off the green border in OA programs - options tab. This does not mean run safer is turned off, just the green border. This may help with your headaches until the issue gets looked at!
  14. Did either of you try running sfc /scannow (system file checker) then rebooting?
  15. 3planesoft may use Strongbit software to protect it http://www.strongbit.com/execryptor.asp
  16. There is something about that here Jose, see the bit under Windows Vista/7 with UAC Enabled http://www.sandboxie.com/index.php?InternetExplorerTips Are you using IE?
  17. Jose I am sorry to hear things still aren't working. Hopefully one of the devs or someone who uses the same combination of software will chip in with more ideas.
  18. Can I ask why you have so many untrusted things in your programs list Jose? Have you thought about doing a trusted install, after all surely you trust what you have on your computer or you wouldn't have it on. It may make a difference. It won't stop you being able to stop things from calling home etc as you can untick 'allow trusted internet access' as you know.
  19. You seem to be missing quite a lot of sandboxie entries in the programs list but if you have it excluded that will be why. Thought about taking it out of the exclusions, running and then trusting it?
  20. I have never excluded Sandboxie in OA Jose. Just to make sure I understand, are you saying that Sandboxie is shown as Run Safer in OA programs list (coloured a kind of blue in list) Are you saying that when you start your browser it has a green border? Is the Drop Rights setting in Sandboxie turned on?
  21. Hi Boreth When someone like yourself posts giving no info such as operating system, previously installed firewall, presently installed security software etc, it is difficult to make helpful suggestions. You could also post which build type of OA you are using (Free, Premium, ++) and what type of install you did (trusted or wizard) Are all your programs green in colour and listed as trusted in the OA programs list? Did you try opening Photoshop in learning mode? (then turning learning mode off) Help us, to help you
  22. There is no download exe for 1100. Paid users get the file that the update consists of via auto updates. http://support.emsisoft.com/topic/4091-online-armor-50-has-been-released/page__view__findpost__p__26001
  23. Please see here for pc's that will not update http://support.emsisoft.com/topic/4323-my-online-armor-premium-wont-update-to-5001100/
  24. Learning mode is not meant to be left on indefinitely. You could be putting yourself at risk if you leave it on all the time. Do you have the things in your OA programs list set as trusted and green in colour?
  25. It may help put Avast in the OA exclusions list and vice versa. Give it a try and let us know.
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