Peter2150

I am also on the East Coast USA and I just checked my updates and they are spot on, so it has to be local to you.  PS I am in DC so we aren't all that far.

Latest build just installed.   EIS is alive and well.

I was being a bit tongue cheek.   Of course they are planning on it working.  I am updating to the latest fast ring right now, but so far they have been working.  Nothing is guaranteed given MS can thru a curve any time, but I think you can assume it will be good.

What about it?

I just re-installed it.

The problem is that once this happens I can't fire off EIS from the icon on the desktop, it's all dead...nothing works. No GUI no menu no nothing.

Webroot and Eset Antivirus is what I am running in addition to EIS.

 

Ouch.  I am not surprised you are having a conflict.   Try starting with uninstalling Webroot and go from there.

It is not a universal problem.  I am running latest version of EIS and SD.   No issues here as of this date and no exclusions.

 

What other security software and similiar software do you run

If your desktop is critical then you should be imaging it, in which case you should be safe regardless

One example of kaspersky not playing well with other software, is Sandboxie.  they don't play and SBIE has stated change is needed in the Kaspersky code related to a failed sandbox attempt

Kaspersky doesn't seem to play well with other software.  you might end up having to make a choice

You need to  be using the latest version of Shadow Defender.   There was a conflict before build 624, but Tony fixed it.  Latest version should be fine

Okay, basically same here

Are all the networks where the computers need to talk set to private network?

 

Just so you know I see the same issue here.

replies are not satisfactory sorry.

 

reasons.

 

1 - the problem doesnt exist in 11.8.

2 - You are telling me to whitelist a program that is managing a internet browser and such by nature is not wise to whitelist such a program.

 

On no 2, that is exactly what I am telling you.   Sandboxie is managing the browser so if you use it you trust it.   There is no need for EIS/EAM to monitor Sandboxie

White list c:\program files\sandboxie  and your problem will stop

Hi Paul

 

You are correct.  My other secret, WIn x64 Pro.  Also if I were you I'd drop Mbam.  It's too much in my opinion

 

Pete

From what I see Heimdal Pro has nothing showing that say it's a firewall.   It just changes the DNS so it can route traffic thru it's server where they check the traiffic for problems, and also do filter sites they have ranked as bad and block.

 

Again no conflicts here

Hi Malc

 

Did you try to go thru the menu to the 3 features that are disabled, and tick the box to activate.  That might turn them on.

 

Pete

Just keep in mind that we don't normally recommend running more than 2 security softwares that include real-time protection. Extra scanners and a sandbox should be fine though.

 

Hi Arthur

 

Actually that group is only one scanner.   Also chosen so it runs conflict free on my system.  But I agree, one has to know how to test to be sure there are no conflicts.  

 

Pete

Yes indeed.   Don't laugh.  I am running EIS,Sandboxie,Appguard,HitmanPro Alert, and Heimdal Security Pro.    All play nicely together, cover small holes.   I would note, that any time I thru malware at the setup, EIS catches it first.  I have to shut it down to test the other stuff.

 

If you wonder why I do this it is because the of the extensive and private data of my clients I have on my machines.

 

Pete

> .... ShadowDefender ...

 

Is that like eg Sandboxie?  (Which is something I have on my list fo things to investigate, but never seem to get around to...)

 

Yes and no.

 

Sandboxie isolates sandboxed programs from the system, and then allows you delete them when you close the sandboxed program.   I wouldn't surf without it.

 

Shadow Defender redirects all disk write while the system is shadowed.  When you reboot out of shadow mode all writes (created/modified/deleted files) are discarded.  There is a way to preserve a file if you wish.

 

Pete

Candidly Paul I wouldn't worry much about URL black lists.  You can't count on them not changing.  I've tested against a lot of nasty stuff, including Ransomware, that my Internet "friends" send me.  EIS has always been first to catch it, and I don't do a thing with surf protection towards that end.  It's a combo of AV and BB that shuts the stuff down.

 

Also with the rest of your setup, you would have to work pretty darn hard to get caught.   Only thing I would do additionally if I were you, is ShadowDefender.  That is the best extra protection if you are deliberately putting your self at risk

 

Pete

Jeremy

 

There is an old saying in Texas here in the US.   Doesn't matter how many times you kick a dead horse.  It aint getting up. And that is what I see here.  You are trying to tell everyone what should be.  I have done many things to help developers (not just emsisoft) figure out problems., but one thing I wouldn't do is leave my systems on 24/7 for two weeks or more.  I shut them down every night. 

 

Also I have seen many software problems solved by a total uninstall, and reinstall.  Why?  Who knows, all I know is it works.  But something else I've learned working with quite a few companies over the years.  If you expect them to work to find reasons, and won't try the obvious, you probably won't get answers.

 

My advise.  Just uninstall, use the clean up tool, and reinstall, and see what happens.!!!!!

Curious, have you tried a clean reinstalled like you were ask to do?

The only problem with a guess is it's just that a guess.  Still best to wait for support.

> I've been working with computers since before IBM introduced the PC,

 

Me too, and for much of that time as an MVS (ie z/OS these days) systems programmer.   My view on "reinstall the app to fix a problem" would

be "raise a ticket because something in the vendor's app-update process corrupts the app".

 

>  ... Now test and see if the problem persists.   If it does now you can be sure it's EIS

 

Are you suggesting that when Task Manager and Process Hacker both attribute a climbing 'Private Bytes' value to EIS, that somehow they

have made a mistake?  If we don't trust the OS's own tracking of memory, should I also reinstall Windows?

Hi Jeremy

 

Had a recent experience, where I was seeing a huge conflict involving 3 apps.  Everything, I mean everything pointed to EIS.  I finally sent logs to them, and the logs showed nothing.  Did some additional testing and keep getting the same results.   Finally I send all the relevant documentation to one of the other vendors.  He downloaded the two other programs and had a fix over night.  Wasn't EIS at all.

 

Kind of chuckled about the question about reinstalling windows.  I know quite a few people who would do exactly that.

 

Pete