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  1. What did it open with? (if not Notepad) I hope it didn't download some more malware that can 'open' the file and also do other harm. You need to supply specific information, otherwise you won't be able to get useful help because no one will have any idea what your problem is.
  2. Your call, do at your own risk, I can't tell if this is a legitimate thing to do. Generally, a <tag> can be anywhere. A program will read through the file until it finds, or doesn't find, a <tag> that it wants, it doesn't matter where it is as long as it can be found. Everything following the <tag> is considered data for whatever purposes the program can handle, until it reaches end-of-file or another <tag>. Putting both in won't do what you think. If the program is looking for the tag <customErrors mode> it reads until it finds the first <customErrors mode="Off"/>, it won't look for the second one. If this is due to a malicious attack, you may be opening up your system to allow remote access to some one that doesn't have your best interests in mind.
  3. Open Notepad and then from the File, open the "web.config"
  4. If this is due to something that changed on the MS site 'a week ago' then restoring your computer won't 'fix' anything. I hope you didn't restore any of the trojans....
  5. All I can say is that I can open mine with Notepad. If you are told that you don't have authority then something is definitely wrong. Or can't you find it? My path is for W764bit and you have XP32bit so your folder/path will be different. Have you considered posting in the MalWare Help section of this forum, asking for Help?
  6. So you likely have a problem that got on your system before you installed EAM. If so it may still exist or it may have harvested what it wanted and then deleted itself so that there's nothing for EAM to detect. I scanned my system and the only place that I found "web.config" was in: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\web.config If you're logging into what you think is a Microsoft site but it's not, then you need to get that fixed first. If some one got your credentials before you installed EAM and then waited and only used them a week ago to cause your problem, then only MS will be able help you. If you really want help, follow the instructions and provide the required information.
  7. How were you notified, by e-mail or by phone?
  8. This appears to be the same problem as in your other post, it's likely related to your new hardware. Check the vendor's site because it's not an Emsi software problem.
  9. You don't appear to have any Emsi products installed and this is an Emsi product forum. You should be asking for help on the vendor's site for your new hardware...n'est pas? I moved this to the same forum as your other post although it isn't likely a malware problem. Please don't post in multiple forums for the same issue.
  10. Just thought I'd ask because if I download more than 50MB (today is the last day of my billing period) my ISP will charge me another $15CAD and the t3sigs.vdb is 86MB. I'll just avoid updating until tomorrow when billing counts are reset...
  11. Is Ikarus forcing it's entire t3sig.vdb to be downloaded to fix the issue rather than using an incremental?
  12. Actually they are the same sigs, it's just that there's a time delay/difference. I tested the updates again just now and it took about 10 minutes longer before I could get OA to 'catch up' to EAM. Putting it another way, the sig files for July 6th & 7th were on EAM but even with repeated (5) update attempts in OA, those files were downloaded to OA only after 10 minutes had passed. I assume that there's a difference due to different servers and the timing of their updates before I get mine.
  13. I'm on W7-64 and the scheduled scans are 'silent' on my system. I specified a Custom scanset for a (Deep) Scan of all drives. The only visible activity that the scan is running is an extra, animated, icon in the systray. But, since nothing is found to report, there's no pop up . When the window on your system pops up, is something listed as potential malware?
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