Adam R.

Very sad news ;( Rest In Peace, Rob...

Hi, I forgot to mention that I'm a country manager for Poland and this topic is related to this topic on Polish subforum. Adam

All files on customer's pc have been encrypted - Kaspersky has detected win32/filecoder.BP infection. Log files attached.

Here you can find latest blocklists. They are compatible with Online Armor and work pretty good. I have written an application to updating and managing blocklists, but I couldn't patch the configuration files in order to using downloaded blocklists in Online Armor without user's interaction. So the application was very difficult in use and required manual configuration. Currently it's abandoned project. Maybe in the future OA will be having easy to modify configuration files.

Do you have "Launch Online Armor at next startup" option ticked in the Options tab? If yes, can you untick and tick it once again?

Developers are working on the new translation system. Please be patient - if I receive language files, I will start translating OA immediately.

Good to hear Emsisoft is running fine Regards, Adam

Hey Marco87, Please download Emsiclean (https://dl.emsisoft.com/Emsiclean.zip) and save it on your desktop. Run the downloaded file, read the disclaimer and generate report - don't remove anything! A new log file will be created on your desktop - please attach that to a reply, by using more reply options button.

Hello, If you get an error message while you perform an update, can you post a screenshot? Do you have installed the latest version (currently 5.5.0.1557) of Online Armor? If no, download it from here, perform an upgrade install and enter your license key once again. Regards, Adam

Can you try to exclude from protection another security software in Online Armor (go to options->exclusions and add folders with security applications, for example C:\Program Files\Webroot) and vice versa?

Hello, Which version of Online Armor do you have installed? Can you provide some details about your computer? Here is a little announcement which may be helpful. Regards, Adam

It seems that you're using an old build of Online Armor. Could you update OA to the latest version (5.1.1395)? You can download installer from http://www.emsisoft.com/en/software/download/ and perform upgrade. If it doesn't work, go to Options->Exclusions->Add and add a folder where you have Avast installed (typically it's C:\Program Files\Avast). Best regards, Adam

Do you have Google Chrome installed and set as default browser?

Rorysdad, you don't need to install Mamutu if you have installed Emsisoft Anti-Malware, because Anti-Malware is a suite that contains features (behaviour blocking) of Mamutu. Regards, Adam

Well, If I'm using OA++ (I have a valid license), do I need to install Anti-Malware and Online Armor Premium separately to get "Internet Security Pack"?