I have been taken over by chrome search.conduit.com which keeps loading ads and even pornographic ads complete with sound and which repeatedly states IE has closed unexpectedly.and I am unable to attach my two notepad reports FRST and Addition and when I clicked on "Image" icon everything locked and I couldn't get out of the URL: box so my first attempt to contact you failed. I am unable to attach or cut-and-paste the two reports even using your icons. My Cleverbridge reference number is 40360250. I received a confirmation of my purchases of Online Armor Firewall and Internet Security pack and Anti-malware dated 1/4/2013. Does this mean January 4 or April 1? I bought a new computer but it appears I have downloaded my Emsisoft software. When I try to download I am told I already have the programs.