Arto

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Everything posted by Arto

  1. Hi Fabian; I sent you a PM with the logs. Thanks; Arto
  2. Both browsers' executable (plus a dll that seems to be part of IE) are all set as trusted. I have the browsers set in 'Run Safer' mode, but even disabling that doesn't help. Thanks;
  3. So, I disabled the web shield. There was a small improvement. I then tried disabling the firewall (with the web shield re-enabled). That too showed a small improvement. I then disabled both, and performance was great, but I was unprotected. Finally, I tried disabling Avast's shields. That made no difference. Thanks;
  4. I think you might have misunderstood what I mean by right after boot up. The oasrv process is fine after a reboot. It only starts going nuts when I am browing the internet. The more varied content on the page, the longer the process is using a lot of cpu. CPU usage stays high for about 15 seconds after the page is fully loaded.
  5. Whenever I am browsing the net, oasrv is hovering at around 50% CPU usage. It stays around there until the entire page is loaded, plus about another 15 seconds. I know it hasn't always been this way. There are no other real apps running. Just various drivers, etc. My setup: - Windows XP SP3 - OA v 7.0.0.1866 - Avast v 7xxx - IE 8 - Firefox 33.x In Avast, the OA folder/programs are excluded everywhere there is an exclusion option. In OA, I have excluded the avast folder. Until last week, I was running OA v 6.x. When I noticed the problem, I figured it was time to upgrade, hoping that the problem would be resolved. However, it didn't help. I haven't installed anything new in a long time. I tried disabling the Intercept Loopback Interface option, but that didn't help. Even when I disable Avast completely, the problem remains. Regardless of the browser the result is pretty much the same. Thanks;
  6. Sorry for the late reply... I have a thing about trusting software just because it is digitally signed. As for learning mode, I don't see how that would help. It might let the most recent one run, but there will probably be another one a few days later. Really need for OA to have some way for me to it to allow Avast to run random executables even though Avast's folder is excluded from OA.
  7. Nick; The sample file created/used is: C:\WINDOWS\Temp\2ccb1ec9-0c47-4931-ae7d-819660ce0dcd.exe. The AvastEmUpdate.exe program is the one trying to run it. It only started about a week ago.
  8. Hi; I have OA running in harmony with Avast. Both are excluded from each other. However, I have recently noticed that avast sometimes uses (or maybe generates) executables that are downloaded into a folder other than the excluded Avast folder. This causes OA to issue a pop-up asking for permission to run. Even if I check off the trust program option in the pop-up, it happens again the next time. I also tried to manually add the specific Avast program to OA's program list (in order to set it to trusted), bu OA rejected that, indicating that the program was in a trusted folder. What can I do about it? I'm running OA v6 (Free edition), build 6.0.0.1736 on Win XP SP3. Also, I do not have the option to trust programs that Emisoft deems trustworthy (although I doubt that a random executable in a temp folder would ever be deemed trustworthy) enabled. Thanks; Arto
  9. Finally solved the mystery... Turns out that I had my HIPS features disabled (which includes program guard). Ouch! Can't imagine why/when I did that. Once I enabled the program guard, the run safer/run normal are working fine now. I do, however find it a bit strange that with Program Guard turned off, OA will still launch programs in safe mode if they are configured that way, but will not allow the manual bypass using run Normal. I'll leave that to the dev team... One last question... Do I need to remove the temporary license, or will OA revert to the free version after the temporary license expires. Thank you very much for your assistance. I really appreciate it. Arto
  10. Arthur; Temporary key received and used to export, then re-import. In between, I uninstalled, rebooted 2x, and re-installed. Unfortunately, after I applied my old settings, the run Normal/Safer no longer worked. It did seem to be working until I restored my settings(and rebooted). There must be something in my settings that is causing this... Any other possibilities to explore? Any chance you guys might find something interresting in my exported settings file? Thanks;
  11. Arthur; I have created the account. The name on the account is Arto Basmadjian. I would prefer not to enter the email address here, but it's the same as the one tied to this forum account. Thanks. Arto
  12. If I change the setting for IE to no longer run safer, it works just fine. That is it launches normally. In that situation, if I try to manually run safer, then THAT doesn't work. I only occasionally need to run normal. Most of the time I want it to run safer.
  13. Finally got around to trying this. Sure enough, enabling the intercept loopback interfaces in OA work perfectly. Any reason it is not enabled by default? Will it cause a slowdown on all network traffic? Thanks again.
  14. Nick; I removed the Avast entries from the autoruns, and rebooted. The services started up fine (as they should have). As for the firewal rules in OA being bypassed, it is still happenning, unless I tell Avast web shield to exclude the program that I want OA firewall to block. I found a few threads that seem to indicate that OA is not affected by this problem, but since I am experiencing it, the problem is there. I did see mention of setting the Avast web shield to 'scan traffic from well known browser processes only'. That works, but I don't know what protection I am loseing be setting that option. Thanks;
  15. Nick; In my autoruns, I have 2 entries related to Avast, and both are set to Allowed. In the Firewall section, there is nothing specific for Avast. In programs, there are no entries for Avast. In Options"Exclusions, I have 2 entries for Avast: One is the main program folder, and the other is the Avast folder under Documents and Setting/All Users/Application Data. I've had these entries for years. Without it, really bad things happen. Are you suggesting I remove these entries from the exclusions?
  16. I can't see how it can make things worse. I already found the entries that point to oaevent.dll. I'm guessing that these are part of the funtionality.
  17. Forgot to mention that I am on the free version. It seems the backup option is not available in the free version. Any chance of making the required adjustments manually? Perhaps through a registry edit? THanks;
  18. Is there any way to export all of my setting, and then re-import them? Or perhaps adjust the registry manually? I really don't want to go through a complete re-install & re-configure. Plus, there's no guarantee the problem will be solved. ???
  19. I have my browser, IE8, set to RunSafer in OA. However, when I need to install Windows updates I cannot do it in the 'safer' mode. So, I usually just right click on IE, and click the 'Open Normal' option. I tried it this morning, and nothing happened. IE would not launch. I then went into OA configuration, and changed IE to run normal. Then, I tried to lauch IE using right-click|Open Safer. That too would not work. At the time, I was on OE v5.0. I figured it was time to upgrade, so I just upgraded to OA v6. The same problem is still happening. I know this was working previously with OA v5, but something must have messed up the shortcut on the context menu, and the upgrade install didn't fix it. Is there any way I can get that functionality to work again, without a full re-install of OA? I'm on XP SP3. Thanks;
  20. I just found a work around for this. Not perfect, but since I don't have many programs I need to block, it works. I basically to Avast that my program should be excluded from the web shield. Thus it allows OA to examine, and apply its ow rules.
  21. How is it that Avast can 'intercept' the request, but OA cannot.
  22. I Just upgraded to OA version 6.0.0.1736. Was previously on V5xx. I am also running Avast version 7.0.1474 (which I hav been running for a while now). Each program is excluded from being scanned by the other. My problem is that programs that I have blocked in OA (using Firewall rules) from accessing the internet are being allowed through. This only happens when Avast's web shield is active. If I deactivate the web sheild, OA blocks the traffic as expected. I saw an older post (http://support.emsisoft.com/topic/8326-online-armor-and-avast-web-shield/?hl=avast) where this topic was also discussed. There were references to posts on other forums that indicate that there is no such problem between avast and OA. However, I am definitely experiencing the problem. I enabled full firewall logging in OA, and noticed that when the avast web shield is active, there is no mention of the program I am blocking in the firewall log. There are only entries for Avast stuff. If I disable the web shield, I see multiple entries in the log, indicating that the program was blocked. Is there a setting I might need to change in OA, or is something wrong with my OA instal? I'm running XP SP3. Thanks;
  23. Thanks Catprincess for the background info, and thanks to ?? for leading me in the right direction with the temp file creation folder. Although setting the tmp folder prior to launching the exe didn't work (not sure why), the program also has a bat file launcher, where I was able to play with the temp folder, and put it somewhere that was safe to exclude from OA.
  24. Just a follow up... I previously reported that the program I am running is Ps3MediaServer - portable. In fact, it is not a portable version, and is not running on a removable drive or memory stick. The program is installed in C:\Program Files\. As for the dll that is created each time, is is created in my Windows temp folder (C:\Documents and Settings\arto\Local Settings\Temp). The created dll has file names in the form of jna###############.dll (always has different numbers - probably for uniqueness). Thanks; Arto