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About Arcellas

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  1. Hi, you helped me with this once before and now it is back again! I don't know where it is coming from. I do have 2 part time employees who use the computer unsupervised. Anyway, hope you can help me again. My McAfee doesn't seam to be effective. It is up for renewal in May, when I was going to switch to your software, but if you feel your software would protect against this spyware, I am willing to consider switching before then. I just don't want to keep experiencing this same problem. The Farbar scan tool only seams to be generating the one log FRST - I don't find an Addition.txt anywhere.
  2. Still getting runtime errors on start up only now the Itunes one keeps popping back up over and over again.
  3. When I click the link to download combofix, my system automatically downloads it to my Downloads file and doesn't give me a chance to rename it or save it to the desk top instead. Can I download it and then change it?
  4. and Runtime Error Program c:\ProgramFiles (x86)\Itunes\ItunesHelper.exe R6034 - an application has made an attempt to load the C runtime library incorrectly. Please contact the applications support team for more information. explorer.exe The instruction at 0x02f772b2 referenced memory at 0xffffffff. The memory could not be read. click ok to terminate the program
  5. I want to thank you for your help. I am still having a bit of trouble. I ran Secunia and it says I-tunes needs to be updated and there is an update for Microsoft XML core Core Services(MSXML) 4.x. I tried to install the update for Microsoft XML and I get an error message that says "Another installation is in progress. You must complete that installation before continuing this one." But I am not installing anything else. When I tried to install the I-tunes update I also got an error. I tried to uninstall and re-install I tunes and found I-tunes wasn't in the directory to uninstall. I tried to install it fresh from their website and I get the following error. " ITunes Installer completed. Errors occured during installation before I-Tunes could be configured. Your system has not been modified. To complete the installation run the installer again. " but the same thing happens when you do it again even after rebooting. I also get the following errors when I start up - Runtime error Program: C:\ProgramFiles(86)....
  6. When trying to disable system restore, I get the following error notice. " Could not configure disk space used for system protection for the following reason. Windows was unable to delete all snapshots. Please retry or view the view the event log for more information (0x8100010B)