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cma6 last won the day on September 12 2017

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  1. On one system I noticed that update could not be done so I uninstalled and reinstalled. But cannot enter my valid key using my registered email and p/w so don't have a valid product or protection on one system. Thanks, Jon
  2. Hi Andrew: I got a warning today that license on one system expires in 30 days. But when I tried to change license, which I have already paid for, that was impossible as it asks for log in info and password, none of which I have. I know what the license should be changed to but the dialog no longer allows the change to be made on the client end, since it asks for log in information when I have no such online account. Even if one logs into the online account, one cannot change the license information. So I have an unused and paid for license which I cannot apply to the expiring license. There is something wrong with this system. Thanks
  3. It frequently happens that when I do a windows restore EAM, it won't update so have to uninstall and reinstall. When I did that today, it would not recognize my for my license key. How do I check for my license key?
  4. I paid Cleverbridge $59 for 2 yr. 4-system subscription for EAM with expiration 12/30/19. When I click on Renew, I am not given a choice of EIAMbut only for Business version. Please show me how to renew same version for 4 years.
  5. Thanks, Arthur, in the interest of EIS research, I will do this tomorrow.
  6. GT500, I appreciate your going the extra mile. I followed your instructions but problem not solved. Taskbar settings/notification area/ always shows EIS as "Off". Every time I chage it to "On'", it reverts back to Off on next reboot. So for now, I will use workaround of clicking program open and then closing it in order to see icon in notification area.
  7. Your idea is the most direct and likely will ultimately provide a fix. When I did this, I was disappointed that on reboot, EIS icon still did not show in notification area. I checked again in Advanced and was surprised to see that "Start on Windows startup" was no longer checked. I will continue to investigate this behavior and report back to you.
  8. Same phenomenon on two of my 5 systems after recent Win 10 update. I think it is an issue with how Win 10 handles EIS' icon.
  9. GT500, thanks. I am using a simpler fix, although it is not a true fix. After boot up, I click open EIS; the icon appears in the notification tray. Then I close EIS, though naturally the program is still loaded.
  10. Jeremy, thanks for the ideas. In others, as so often with Windows, there is no solution
  11. EIS icon disappears from Win 10 notification area even though when I check programs loaded, EIS is shown as loaded. In "Taskbar Settings"/"Select which icons appear on taskbar" is set to "On". Thanks, CMA
  12. Arthur, thanks for the tip, which did the trick.
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