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sitedrifter last won the day on July 19 2020

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  1. The next day after my post, I uninstalled EAM and reinstalled and everything is working fine.
  2. I logged in via the pop up and chose my current license. I have not had a pop up warning since. Thanks
  3. I have gotten 4 so far today and after I logged into user account like it states to.
  4. Emsisoft popped up the following message and also logged in it. 7/26/2021 9:51:17 AM A notification message "Please re-authenticate this device with our Emsisoft user account to connect to your MyEmsisoft workspace.Learn more" has been shown Does anyone know why as I have 440+ days left on my license? Thanks
  5. Good news, it is not Emsisoft! The problem with windows 10 v 2004 and a software driver on my PC for the video card. Updated the video driver from Intel and things are OK now. Sorry for the initial reaction to Emsisoft as the cause.
  6. I ran the FRST tool and it created 2 text files but no fix text file. I think that means it found zero problems.
  7. I have a brand new PC with Windows 10 Pro. Each time the PC goes to sleep, when I try to resume it, the screen comes back but nothing is responding. I have to power down the PC then back up and things work fine until it sleeps again. I did a recovery of the PC to get it back to the original out of the box config. I installed software one piece at a time and only when Emsisoft is installed is when the issue happens. I recovered the PC again and this time I only installed Emsisoft and no other software. Again, the PC goes to sleep after no use for 15 minutes but when it resumes nothing responds. Is there anything that can be done to debug this issue to help figure out a fix? FYI no existing A/V is installed after each recovery. Thanks
  8. Hi There, The mobile app and its features are great. However I did find what I call a bug with the app. Since central.emsisoft.com requires a gmail account to log in, there is a problem. If you lose/misplace your phone and have 2FA enabled for gmail like I do, you will not be able to access central.emsisoft.com to locate the phone or wipe it remotely. What are you thoughts on this? Thanks Mark
  9. Thank you. Emsisoft rocks and I have been a customer for many years and will continue to be a customer! (my workplace is also a customer)
  10. Hi David, Yesterday I emailed [email protected] and I have been conversing with Claude B. so hopefully this gets straightened out soon. If you think I should still email support let me know thanks Mark
  11. Hello I renewed my desktop Emsisoft and opted for the mobile as well. I received the receipt from Emsisoft and my PC app updated its expiration date as well as the my.emsisoft.com portal. But I did not get an activation code for the mobile app nor does the mobile app show in the portal. I was told by chat support to wait a day but that does not seem right. Is there anything else I can do to get my activation code? Thanks, Mark
  12. No matter how I set the notification box, the edge of the box seems cutoff. If I have it set to the right then the right side of the box seems cut off. I have a 27" monitor running 4k resolution so I am sure the program does not like this resolution. Is there a fix for this issue since some alerts are hard to see? If you allow the alert box to be dragged it would be great! Thanks
  13. All other firewall vendors I have tried do not have this issue and Online Armor has had this issue for many months yet it still not corrected. Online Armor opts to be safe however, it is to the contrary as it leaves your OS in a vulnerable state where most people will never know!
  14. I am running the latest version, and you have still yet to fix Windows Update being blocked and having to run OA in LEARNING mode to allows Windows updates. I have reported this issues since version 6.x.x.xxxx and you still have not fixed it. Is it time to dump OA or will EMSISOFT stop thinking they OWN the OS and fix their software to allow Windows Update. If you don't your OA is putting my computer in harms way but not allowing automatic updates of the operating system!
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