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About ALEK

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  1. About a month ago, I started my 2 year subscription to emsisoft anti-malware. I have been delighted with the excellent service your company has provided. Today, I noticed an alert in the notification icon, that I have 3 security issues. When I clicked on it, there was a notice that said my computer is unprotected. On each of these 3 issues, they gave me the option of choosing Windows Defender or Emsisoft. I chose Emsisoft on all 3 and my computer froze up. I could not complete my Craigslist ad, use my e-mail, or my word program. My internet connection was frozen, while my e-Pad and oth
  2. I was able to turn System Restore back on, and complete the last 2 tasks on your list.
  3. Thanks for additional instructions to finish cleaning up my system. =) The link you gave me for How to Enable an Disable System Restore did not have instructions for Windows 8.1. So I looked up instructions from Bleeping Computer and followed them. I executed all your instructions. Everything went fine, except when I disabled System Restore, I got an error message. "Could not configure the disk space used for system protection for the following reason: Windows was unable to delete all snapshots. Please retry or view the event log for more information. (0x8100010B) " Do you hav
  4. One more thing... I wonder if I should delete all the items that were quarantined. Thank you.
  5. I did your last task and successfully deleted that Registry key and it's contents. I did another EEK Smart Scan and no objects were detected. Wow! Thank you for all your help. I appreciate your patience, diligence and genius. I started with a free 30 day trial, and I will gladly purchase the full version soon. Is there anything else I should know or do? Alice
  6. I deleted the patch and created a new one. I followed all the instructions, and still get the same error message.
  7. When I double clicked on FixReg.reg it gave me this error message. 'Cannot import C:\Users\Alek\Desktop\FixReg.reg: The specified file is not a registry script. You can only import binary registry files from within the registry editor.' Was I supposed to do this as an Administrator?
  8. I do not see an InboxAce toolbar in Internet Explorer. In the Manage Add-Ons menu, under Toolbars and Extensions, I see InboxAce there, but it is 'Disabled'. The Publisher's name is 'not available'. I tried to delete it from there, but there is not a delete option, and the delete key does nothing. I did a search in my PC for InboxAce, and found it 3x. InboxAce_1g in C:\Program Files (x86) InboxAce_1g in C:\AdwCleaner\Quarantine\C\Program Files (x86) InboxAce_1gEl in C:\AdwCleaner\Quarantine\C\Users\Jeff\AppData\LocalLow I deleted each of these files and emptied my Recycle Bin.
  9. Now... EEK only found 2 inboxace files. =) I took ownership of the 2 items that would not delete in the Jeff folder, but I still cannot delete these 2 files, either with my user name or the administrator. It probably is no big deal to have the Jeff folder remain in the user list, unless you think those files are potentially hazardous. I appreciate your very clear and easy to follow instructions. Looks like we're almost done.
  10. I was able to delete all items in the Jeff folder except 2. These file names were long, and had double integral signs with an oval in the middle, throughout the file name. There was no option to delete, just to skip. Do you know how to delete these 2 files so the Jeff folder can be deleted? Also, do you have other tasks for me to do, since I gave you the names of the folders under C:Users? Thanks, Shadow.
  11. Here are the folders under C:Users Administrator Alek Default:migrated Jeff Public I should not have a Jeff folder as he is no longer the owner of this computer. I wonder if I can just delete his folder. Thanks.
  12. Thanks for the tip on my missing space. I was able to sign in as Administrator, and had FRST64 and Fixlist on the desktop. I pressed the Fix button. The Fixlog appears to be the same as the last time. What's next?
  13. In Administrator: Command Prompt, I typed in 'net user administrator/active:yes' It did not say, 'The command completed successfully' Here is what it said- The syntax of this command is: NET USER [username [password : *> [options]] [/DOMAIN] username <password : *> /ADD [options] [/DOMAIN] username [/DELETE] [/DOMAIN] username [/TIMES:<times : ALL>] username [/ACTIVE: <YES : NO>] C:\WINDOWS\system32>
  14. I noticed there are error messages in this fixlog. You said it's important that both files, FRST64 and fixlist.txt are in the same location. I'm not sure I actually have a FRST64 file. I have the executable software that says FRST64, on my desktop. I still have the FRST.txt file from the 1st Farbar Recovery Scan on my desktop. I also have all the reports on my desktop from our work together. Should I be deleting these? What shall we try next? Thank you.
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