Pueblo One

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About Pueblo One

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  1. Hello Christian, Thanks for responding. I appreciate it. I ran the System File Checker. It said no integrity problems with any files. I don't understand. Yes, my internet connection is always blocked. My Windows Network sharing center shows that I am connected. The ipconfig command confirms my wireless LAN is connected. DHCP is enabled, IPv4 address is, etc. I am not able to ping. I can't get antivirus updates. I can't connect to the Internet through Firefox. When I try anything, it immediately comes back as failed - that means there is not a time out after multiple seconds or minutes. I just have three ideas: . Previously, I had similar sypmtoms when Online Armor crashed. ARe there any registry keys I should look for that might still have OA remnants in them? (I have uninstalled OA and used the CC Cleaner Registry cleaner to remove a lingering registry online armor item. That solved the problem a year ago but not now). Outlook had been failing when I download large files. I have Outlook 2010. That means I set outllok to not download anything larger than 100KB . When I hit the ok to download button, outlook would download the file then crash, but then immediately re-open. There were no other side-effects. AFter this large Internet failure, Outlook would not open period. I have uninstalled Office 2010. It did not help the problem. I had Covenant Eyes loaded on my computer. It is an Internet accountability program. It has the abiltiy to deny my access to the Internet, but there is no reason that it should do that. I uninstalled the program. It did not help with the Interent problem. I will contact Covenant Eyes. On other thing, I cannot load Windows in safe mode. It freezes with this file listed on the screen: \windows\system32\drivers\CLASSPNP.sys Yet, I can load Windows normally. There is an unusually long delay before I get a wireless connectin confirmation. How can I load normanlly but not is safe mode? Again, NOD32 shows no viruses and MBAM says there is no spyware. Do you have any thoughts or other directions to explore? I appreciate your time and expertise.
  2. Last night, when my computer started up, Online armor (professional) asked to allow authserver.exe start another process. I did nothing. after that, Online Armor would not load. An error message appeared saying that OA could not load. After that, I could not connect to the Internet. My Windows 7 network information showed that I was connected and Ipconfig confirmed that I was connected, but going to Firefox or my antivirus (NOD32) or my email Outlook server is quickly rejected. At one point, I received a message saying there was a problem with explorer.exe process. I uninstalled OA, but the symptoms remained. I turned off my antivirus but the symptoms remain. I ran my antivirus ; no viruses detected. I uninstalled Internet Explorer, but the problems remain. I tried turning off all startup processes and services, but the problem remains. I tried starting Windows 7 safe in safe mode but could not (it locked). I am able to start Windows 7 normally. All the monthly Windows Updates were installed by last Thursday the 16th with no bad sad effects. I don't have restore points from before the start of the problem. Does anyone wiser than me have suggestions? Thanks.
  3. This afternoon, I installed the new Window's Updates (Windows 7 Professional). After that (not sure if right after), Online Armor started using 100% of CPU. I attempted to close the program (right click on icon in start-up lower right bar and shut down). The icon disappeared but OA did not shut down. I attempted to end the OA processes from the Windows Task Manager (oaui.exe and oasrv.exe). It would not allow me to end the processes. I received an email saying the attempt was disallowed. Finally, after waiting over a half hour, I forced windows to close. I received a message saying OA would not allow Windows to close. Do you still want the computer to shut down? I said yes. The computer shut down. When I restarted the computer, memory crashed. I restarted in safe mode, and Windows produced a message saying updates did not install successfully. The computer then restarted normally. OA produced a dump report. It is attached. Currently, I am getting a message from the start-up area: Automatic Update: OA: unknown installation. OA produced a dump report. It is attached. Id: 39362 Name: 011211-53390-01.DMP Path: C:\WINDOWS\MINIDUMP\ Result: Submitted successfully What do I do? What was the source of the crash? Should I uninstall and reinstall? Online Armor+ (paid version) My version: Windows Updates that failed to install: Security Update for Windows 7 KB2419640 Update for Windows 7 KB2454826 Windows Malicious Software Removoal Tool Jan 2011 KB890830 My computer : IBM Lenovo Thinkpad R52 As a side note: In the last couple of days, I have had frequent pop up OA warnings of a net network. Should I trust? This has happened despite the fact I just use one network at work and one network at home. This has never happened before in my 2 years using Online Armor+ version. Why is this happening? Please help. thank you
  4. I have used Online Armor Paid Version for almost two years. I am happy with the product; nothing bad has reached my computer. Recently, I was given a second computer, a NetBook. I have two questions: Does my license let me use the product on two computers? If not how much would the second license cost? Renewal for the license is listed as $29.99. Second - I plan to install a dual operating system on the second computer (Windows 7 and Linux). The long-term goal would be to learn Linux. How will this affect the use of Online Armor? Thank you.