WheelieUK

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Everything posted by WheelieUK

  1. Hi Andrew, Please see PM. Updates done and now functioning, but not without some problems. Not sure they were related to this issue, so advising more for information in case the same happens to anyone else. Details in the PM. Thanks for your assistance. Mike
  2. Responded. Will await notification for beta updates. Thanks again for all your help. I thought the forum would be slower than email responses but I am, pleasantly, surprised, at how quickly this issue was dealt with. You guys are definitely the A team where customer service is concerned. Both on-line and off.
  3. Hi Andrew, I have replied to pm via the same route. To confirm, the test solution suggested seems to be working ok. Will await further instruction on next step. Mike aka Wheelie
  4. Just to clarify, bernx has resolved their problem. Mine continues and EIS is still crashing as per my initial post in this thread. (It was hijacked by another user with a similar problem, but on Windows 10).
  5. bernx, Did you try using Chameleon from VyprVPN? That protocol would most likely work and would give you a high degree of security. I tried them before ExpressVPN. Good service, but I need access to more regions than they covered. Andrey Fedorinin I noted that there were a fair number of policy restrictions in the FRST logs I submitted. I have since corrected that error and attach a new log here. Emsisoft is still generating the same BSOD error, despite correcting the policy restrictions, so that was not the cause. This ONLY happens when trying to use the UDP or TCP OpenVPN protocol. At present, I have it set to L2TP/IpSec I have included the latest FRST Logs and the last mini dump which occurred after the group policy restrictions had been removed. (As I found no infection, I cannot say how the group policies got locked up. I am on Windows 7 Home Premium, so this shouldn't have been the case. I also ran JRT and Adware Registry Cleaners. Both reported no further errors. I uninstalled both using DelFix. Hope this helps Mike aka Wheelie FRST.txt Addition.txt 112615-35630-01.dmp
  6. Hi Guys, I need a little help with this one. Since the update of 23rd November, I keep getting the BSOD when I run ExpressVPN (Version 4.1.1.380) on a Windows 7 32 bit O/S. This only occurred following that update. ExpressVPN DOES NOT crash when using the LT2P or the SSTP protocol options, just openvpn. I tried uninstalling and reinstalling the following Microsoft Net Framework 3.5.1 Microsoft Net Framework 4.5.2 Emsisoft Internet Security 11.0.0.5958 ExpressVPN Version 4.1.1.380 Whilst ExpressVPN app was uninstalled, and after reinstalling the other programmes above minus ExpressVPN, I tried installing OpenVPN 2.3.8 I601, using the ExpressVPN OVPN config files. I got the same result. Next I uninstalled Emsisoft Internet Security and ran ExpressVPN App in OVPN (TCP and UDP options) and it worked fine. No crash. So this is clearly a Emsisoft issue. I have included the last few minidumps and a Farbar scan as attachments. I would appreciate any advice. I don't consider myself a novice user, but having trouble souring the cause of this issue. I can see that fwndislwf32.sys is implicated in the problem but it still occurs even with the firewall turned off. Even with Emsisoft in disable all protection mode, this error keeps occurring. I have also run a Hitman Pro and MRT scan to see if anything came up but the system was entirely clear of any malware. The only thing that came up on Hitman Pro were tracking cookies, which would have been removed anyway by CCleaner when I closed the browser. Many thanks in advance. Mike aka Wheelie 112615-25490-01.dmp 112615-30295-01.dmp 112615-78452-01.dmp Addition.txt FRST.txt
  7. Hi John, It may be that you will be asked to do a seperate thread for your issue. My issue is now resolved. I installed the hotfix, mentioned by Christian, and also found left over registry entries from Eset (Which I discovered as a result of using UnHackMe). Whilst the hotfix sorted out the firewall issue, it was Eset that was causing the issue with the protection. There was a driver in the unplug and play section in the device manager that needed to be deleted (I found a tutorial on Eset web site) To access the driver you needed to view hidden drivers. In addition, I also found, despite using a portable version, a file that had been installed by Panda. (This was when I thought that the issue was being caused by malware but was probably, at that stage, just the hotfix. There is supposed to be an alert to install the hotfix, but, like so many others who have had the same problem, I did not see an alert about this issue. I read about it in the forum, but thought it applied to 64 bit systems only, since it was in messages I read from 64 bit machines. Seems Windows 10 was not the issue in this case and just co-incided with a specific upgrade to the Emsisoft Software, which had the firewall issue. That said, I am immensely thankful to Christian, for pointing me in the right direction and for mentioning the UnHackMe in another post. It was that combination that resolved this issue. So it is another tick for the Emsisoft Staff.
  8. Hi Christian, I realised I should have included the dump in the previous post and attempted to do so, but your reply arrived 1st. 2 mini dumps now included. Edit Only loaded 1 the 1st time so trying again 082215-25693-01.dmp 082215-25693-01.dmp
  9. Hi All, I recently tried to update to windows 10 from a Windows 7 Sp1 32 bit machine. The update failed and put me into a continual reboot. I managed to recover the system, using system restore, to prior to the update, but then the shield goes either orange or red. Orange, when the firewall runs, which was fixed with an update (But see below) and then red when it the other protection and firewall failed to start. I get a pop up that says something like Edit "Emsisoft Internet Security (stable ( 10.0.0.5641) and beta) is unable to protect your computer. Emsisosft Internet Security was unable to load essential computer resources, needed to protect your computer." -- in addition I have been receiving intermittent BSOD reports such as 082215-25693-01.dmp 22/08/2015 23:48:02 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0xbb3db000 0x00000002 0x00000000 0x8fd5c909 fwwfp732.sys fwwfp732.sys+8ae0 32-bit fwwfp732.sys+1909 fwwfp732.sys+34a2 fwwfp732.sys+4c21 fwwfp732.sys+50a5 C:\Windows\Minidump\082215-25693-01.dmp 4 15 7601 147,730 22/08/2015 23:49:56 082215-23930-01.dmp 22/08/2015 19:00:53 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0x98871000 0x00000002 0x00000000 0x8f959909 fwwfp732.sys fwwfp732.sys+8ae0 32-bit fwwfp732.sys+1909 fwwfp732.sys+34a2 fwwfp732.sys+4c21 fwwfp732.sys+50a5 C:\Windows\Minidump\082215-23930-01.dmp 4 15 7601 147,730 22/08/2015 19:02:44 I have looked this up and it appears to a be a corrupted driver. I also saw some forum messages that have suggested marking the two drivers as old and deleting the A2 temp folder. Both of which I have tried. Another, related I am sure, problem was that when I installed EIS, it missed the initial scan during the installation stage. Instead of that page, it said finishing installation after the previous page. I have scanned the system with Malwarebyes, Eset online scanner and ASWBR. All of which said the system was clean (Thanks to Emsisoft). However, I have not been able to load the programme, since the attempt to update to Windows 10. Edit: I also read that there are sometimes issues caused by VPNs with EIS. I should add that I use ExpressVPN and did do before this fault developed. Whilst there has been a recent update to that application, (2 weeks ago) this was before the issue arose with EIS I have decided to stay with Windows 7 until the service pack is released next year, or these bugs are ironed out. In order to maintain some level of security I have loaded a trial version of Trend Micro Internet Security till I can get this issue resolved. I still have almost a year left on my licence so am keen to get Emsisoft back on the system and working. Any help would be much appreciated. Wheelie