elektrikpixie

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About elektrikpixie

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  1. Thanks, H_D! I have no clue how my Online Armor Firewall had the a2service blocked (at least I guess that's what it means; it was on some list in red), so I deleted the records of the rules for two EAM related entries. Then I tried the Update Now button in EAM and it worked perfectly! It downloaded 87,587 kb of signature updates & 2 'service for non-admin support' updates and installed them successfully. I get a little block-happy when Online Armor pops up with a message; although I don't remember adding those rules to block a2service.exe, it seems that I did. Thanks for bringing it to my attention and allowing me to update EAM again. I feel so much better (and a little silly)! Cheers!
  2. Hello. I am still having the same problem as described above; my EAM has not updated in 14 days (I don't use the computer every day), and I have tried pressing the 'Update Now' button on the EAM interface several times yesterday and today. I get the same message every time: "Could not connect to the update server. Please check your internet connection and proxy settings." As far as I know, nothing has been changed with my internet connection or proxy settings (whatever those are?). Can you please advise? I'm worried that maybe some malware got on to my computer and has changed some things that I don't know about. I'm at a loss. Please help! Thanks!
  3. Hello! I have recently downloaded the free full trial version of Emsisoft Anti-Malware. After running a deep scan, the program quarantined some files for which I have no idea if they are safe to delete. I am very fearful of deleting anything that will damage my operating system, as I am unable to re-install Windows at this time (my Windows install disc is thousands of miles away in storage). So, I submitted the 4 files to Support and have received a response regarding one of them, but I do not understand the instructions. Here is his/her message: Hello, many thanks for the delivered file. ***** Update Required! ***** According to your submitted data, you where using an outdated version of the software. Please run an online update and scan your system once again to see if the file is still detected. If you need removal help please contact the malware experts in our forum: http://forum.emsisoft.com Have a nice (malware-free) day! Your Emsisoft Analysis Team ... So, what does this mean, "please run an online update"? How do I do this? Also, does this mean to update the virus signatures? Those are updating automatically. Also, after I "run an online update", am I supposed to unquarantine (restore) the files in order to "scan your system once again to see if the file is still detected"?! I don't think that would be wise at all! So, as you can tell, I'm new & very unsure how to proceed. (By the way, so far I am really liking the software, and if I receive good support about the malware issues I currently need to get rid of, I will definitely buy a license!) Thanks in advance for your help! Cheers! P.S. - Just realized this part of the e-mail may be helpful, also (I redacted my personal information)... [Ticket#201012281080790] Found Generic.Qhost!IK in file: DC2.DAT Emsi Software GmbH - www.emsisoft.com Mamoosweg 14, 5303 Thalgau, Austria Commercial register: FN238178m, VAT-ID: ATU57263749 ***** wrote: product: a2start.exe 5.1.0.4 infotxt: ** password: virus! ** vdbbuild: 77399 ** engine: T3.dll 1.1.90.0 date/time: 28.12.2010 23:55 ** filename: DC2.DAT original path: C:\RECYCLED ** filename: DC2.DAT filesize: 6562 byte ** virusname: Generic.Qhost!IK ** signatureId: 2 ** md5sum: d66a671a9e91358209774d8543df9cd6 Host: **.***.***.*** Thanks, again!