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About Nocturnalizer

  • Birthday 06/16/1983

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    London, UK
  1. Same here. I've had this issue even without other security software installed, and on previous clean Windows installations. As you say, it's a trivial issue really as you don't often open up the interface but it'd be nice to have the window loading instantly.
  2. I'll add my logs too just so you can see if there's a similarity with the issue. FRST.txt Addition.txt
  3. I have also noticed that there is just a minor delay in loading the main window using EAM V10 and also having tested V11. It's minor, perhaps 3-4 seconds but the interface does seem to have a small delay before showing up.
  4. Thank you Will I hear back from anyone on that or should I just wait and see if the issue happens again after a future update?
  5. Okay, here are the logs for you. I hope they can shed some light on the issue! Logs.zip
  6. Nope, once again on a reboot with the latest version the tray icon disappears and no a2guard.exe. I can get them back on rebooting again but it's puzzling why it's happening. EDIT: Just to clarify, I've had this issue even on fresh system images with no other software installed except Windows and Emsisoft. It seems to be entirely related to Windows 10 as I've never had such an issue on Windows 8.1, which is my previous OS. This is also a fresh Windows installation, not an upgrade from 8.1.
  7. I'm going to completely uninstall EAM and reinstall the brand new version from yesterday and see if that makes any difference. I'll get back to you!
  8. Thanks for all the info! I ran all of the repairs through twice, but I'm afraid the crash has just happened again. I just restarted the PC to update to the latest version of EAM and I've logged back on to find no tray icon and a2guard.exe isn't listed in Task Manager. Very strange issue indeed.
  9. OK, I've attached the logs to this post. I hope they help! FRST.txt Addition.txt
  10. It's happened again today after a reboot, following a completely fresh reinstall of Windows. The only Emsisoft-related process that is running is a2service.exe and not the one you mentioned. Again, no tray icon at all and no realtime protection service running as far as I can see. Interestingly, on this fresh install I hadn't yet completely disabled Windows Defender using the O&O program. I checked and all the Defender-related functions were turned off before the reboot (and greyed out). Upon rebooting and seeing that the tray icon is missing, all of Defenders functions are back on. This issue has also occurred even when I've completely disabled Defender altogether though.
  11. It's been happening rarely when booting up the PC and when restoring from sleep. I guess the only real worry with it is that it seems to remove the 'Realtime Protection' from Task Manager, though I'm sure it's still protected.
  12. I put my PC into sleep mode, woke it up and now the EAM icon is missing again and only the Protection Service is listed in the Task Manager. Windows Defender is definitely turned off completely (I did this via the O&O Shut Up program).
  13. I haven't seen a reoccurence of it but then it did seem to be rather rare to begin with. I'll keep monitoring it anyway now that Defender has been completely turned off. Thanks for the help!
  14. I actually do use that tool and used it again to switch Windows Defender off. That seems to work just fine. Do you have any idea what might be happening with the other issue? Thanks!
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