KathyJ

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About KathyJ

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  1. Is this problem with the large screen going to be fixed in the next update or am I stuck with it as long as I use this program? All of these years I've used this program and I've never had this problem with it until now.
  2. Why has it worked all of these years and then stopped when the update was applied on the date I posted the original message? I'm not having any problems with anything else. It's just this program after it updated. I guess I'm stuck with it until my subscription expires unless I uninstall it and use another program. This program has never given me any problems until this started which was April 8th. Would I loose to much security if I went back to the version I was using before April 8 and disable application updates?
  3. I spoke too soon. I thought that I would just drag the screen around until I could see what I needed to see but now, this screen is so big, there isn't room to drag it around enough. It had been working before now. Would it be too much to take you up on your offer to write instructions to use the Compatibility Administrator tool? I looked it over and some of it sounds so complicated. If you don't mind, I would really appreciate it and this way, I can print out your instructions and then follow them. If it's too much trouble, please don't do it. I hate to be so much trouble to people.
  4. Ok. I'll look into it, but if it's too complicated, I may just keep dragging the window around when I need to see something that isn't showing. But, thank you for your time and patience with me. I really do appreciate it!
  5. It is 64 bit. I'm not disputing your word but this program is the only one that does this. Could it still be a Windows problem when it does this with just one program? I don't know. I'm just asking and I hope you don't mind my asking.
  6. I tried 100% and it fit but everything was so small that it made it hard to read. I'll just keep dragging the windows around when I need to see more and keep hoping that something fixes it. Thanks anyway.
  7. I did this and then rebooted but it didn't help. If I want to see the whole screen, I still have to drag the window around to see it all and I can't see it all at once then.
  8. It's not doing it now but when it did, it was doing it after several restarts. I was like you, I thought maybe restarting it would help it but it didn't. It's still working as it should now. Maybe it will keep it up.
  9. As it turned out, I didn't have to do this. For some strange reason, it must have fixed itself. There was several times I rebooted and got the renewal screen. I didn't do anything different than I had been doing and it suddenly stopped on it's own. I don't know why but I'm glad it did. Now if my other problem would fix itself, I would be happy!
  10. This didn't help either. In fact, astart was setup with the disable DPI scaling checked. I guess I'll have to keep dragging the windows so I can see what I'm doing.
  11. I tried this but it didn't help. I can take drag the screen until I can see what I need to see when I do my scans, etc.
  12. Screen is too large again! I received a pop-up notification a few minutes ago that a new update had been applied so I rebooted after I had read the blog. Once it had loaded, I tried to run my scan and the screen is so large I can't even see what I have it set up to scan. It was working so good until the update had applied to my original post about the screen being too big. This makes me want to go back to the version before all of this started until my license expires! I don't want to have to uninstall it again! Is there not going to be a fix for this?
  13. Now each time I start up my computer, a renewal screen comes up with choices of Change license, renewal, and other things even showing my license number. I have to go through the process as if I had just entered the license number even though I still have 200 something days left before it is time to renew. This is getting old. For years, I did not have problems with this software and now all of a sudden, it seems like it is making up "for lost time". How do I stop this?
  14. And it's still working after several updates, and Windows updates. I tried to scan each time it updated and rebooted and it opened as it should. Something like this just bugs me until I find a fix. I was hoping I wouldn't have to uninstall and install it again but at least it fixed it. I'll be sure to let you know if it starts back doing it again. Thank you for your time and trying to help me.