KathyJ

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About KathyJ

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  1. Maybe this is what you want to see:
  2. The exclusions for scanning until yesterday. Since the scanning exclusion wasn't working by itself, I added it to the monitoring exclusions in addition to the scanning exclusions. This file has been on my system for many months and until recently was being scanned by Emsisoft Internet Security without any problems at all. Why has it started causing problems? The program itself hasn't changed.
  3. I have the recent version of Emisoft Internet Security, 2017.4.1.7484 on Windows 7 Service Pack2 . Every time I do a scan, it will show a particular file in my downloads folder that is installed on my system. It has never given me a problem and I don't want it deleted so rather than letting it quarantine it, I put it in the exclusions. But, each time I do another scan, it is as though I haven't excluded it. I check my excluded settings and it is still listed so why isn't it excluding it rather than scanning it?
  4. What worked for me was to go into the shortcut properties and click on Compatibility and then put a check mark in the "disable display scaling on high DPI settings". Everything about this program is showing now. Maybe this will work for you.
  5. I apologize because I didn't make myself clear. I have to drag it around but then I still can't see all of it at the bottom of my screen because it is so big, it won't go up but so far and that isn't enough. It sounds like you are seeing the same as I am.
  6. It's too large for my desktop screen also and I have it set to run on minimum display. I have to drag it around to see it all.
  7. I have been trying for several hours to renew my Anti-Malware license for one pc but it will not let me unless I purchase for 3 computers. I am doing it by clicking on the renewal option in Emisoft Antimalware but still it won't do it just for one pc. For some reason, it thinks my serial number is a 3 pc license. I checked my receipt from last year and it says 1 pc. The serial number corresponds with the one on the renewal page and on my reciept from last year but it still insists I purchase for 3 pcs. I have tried to change it manually and then clicking update, but no that doesn't work either. I have also tried it on 3 different browsers and they all do the same. Why must I made a purchase for 2 pc's that I don't have just so I can use it on one?
  8. Ok, I did as you suggested except I couldn't send the beats64.exe. I received an error stating "this file type cannot be sent as an attachment" But, I did send the history file.
  9. I booted my computer this morning and received an alert from Online Armor stating Beats64.exe was suspicious of keylogging. As a percaution, I blocked it but I've had this computer since March and this file came with it. I've had Online Armor installed since then also so why am I just now getting this warning? I have been booting it every day with no warnings until today. This system came with Beats audio software installed so should I believe it? Is this just a new definition or a false positive?
  10. Thank you!!! I will try it out now!!!
  11. I have sent you my expired number via PM.
  12. Can anyone tell me if the Banking Mode is working like it used to now? Are you still able to access any web site while you're in Banking Mode? I have been using the free version since my subscription expired around July. I can't use the trial version and see for myself if it is working now. I had tried an updated trial version in hopes that the Banking Mode had been fixed several months ago but it wasn't so I stuck with the free one. Today, I downloaded version 6.0.0.1736 hoping since it was a new version, I could use the trial version in hopes again of the Banking mode being repaired. But, it didn't work. I kept getting the "trial expired" message so I had to go back to the free version. Are we not allowed to try newer versions when we have tried an older version before? I thought maybe since it was version 6, etc., that maybe it would work but apparently, I was wrong. I would like try the Premium version before I purchase it and see for myself if it has been repaired. How long do we need to wait before we can use the "trail" versions?
  13. I'm not holding my breath but I AM hanging on to my money. My liscence has expired on the premium version so right now, I'm using the trial version hoping that they will fix it during this time. If they don't, I'm through with this product.
  14. Forgot to mention, but there isn't any web site that I can't access while I'm in Banking Mode now and this didn't used to happen. I can go to many different forums, etc. with no problem what so ever. As I said earlier, I haven't found one yet that I can't access.