Hello Emsisoft support,
I am sending you copys, with attachments (hopefully) of a couple of emails before thinking of contacting this way. I am wondering if you can tell what, if any, issues I might have.
P.S. I'm disabled, which seriously affects any typing; and I'm not that computer literate having relied on my late Father who worked at Reading (UK) University Cybernetics Department who, obviously sorted things out for me!
I ran the 'Heartbleed' link on your info page & it came up red, but saying most likely cause was a time out. Basically am I OK?
Also I've been getting reminders about updating my PDF, which I thought was updated via Adobe. Like a fool I did On-line Armour started screaming, my term, at me to stop so I did. I rang the support no. for UK support and spoke to a bloke who wanted to do a remote control of my machine, he then spent the better part of an hour trying to sell me 'A special Computer rescue system for $499.99! I told him that I had no such money. Anyway, after finally managing to get him off the phone, I'd turned off the attached file PDQ! The file that On-line Armour didn't like at all is also attached.
When all this finished I saw that it was a PC TuneUp program. As I have AVG PCTuneUp along with Emsisoft Anti-Malware & Online Armour and have rune all the possible security checks that I have I think I'm OK, I also uninstalled PDF Standard Suite. Do you think I'm OK? I'm far from an expert and a bit of info from you would be welcome. OH, yes. Another thing the chap wanted me to uninstall all the AVG & Emsisoft programs before he started. To that I, politely, told him to take a running jump!
With Kind Regards,
Joshua Brooke. A Satisfied customer of yours.
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PPS. Sorry but there's another email copy....
Hell again EmsisoftI've just sent you an email about several items. The main one being the PDF issue. I am copying the emails that I was sent yesterday by these people as I thought it might be of use to you.
Again, Kind Regards,Joshua Brooke. Ethan - Technical Support
Jul 22 at 10:25 AM
Please click the link below to request a live support session: S'il vous plaît cliquez le lien ci-dessous pour démarrer le contrôle à distance: https://secure.logmeinrescue.com/R?i=2&Code=655017 Best Regards, Support Team Au plaisir,Support technique
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Dear Joshua Brooke,
Thank you for purchasing PDF Suite Standard VIP - Coupon Spectacular.
Here are your purchase details. Please save a copy of this email for your records.
PDF Suite Standard VIP - Coupon Spectacular Click here to download Activation Key: 46M4233TZYZZ2ZH64H3X3VN8H Extended Download Protection Click here to download Quad Registry Cleaner Click here to download Activation Key: EK41-6M9E-MQKG-7IQ0 ACTIVATION ASSISTANCE
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Those are all the things that concern me, sorry it's so mixed and matched. The last file I cannot attach I didn't load it. I expect this will take several days before I hear from you. If you need to, my email's in my membership file.