marko

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marko last won the day on November 7 2018

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  1. sorry to disappoint you Frank, but not for me it isn't (WIndows 10 64 with EAM 2019.3.0.9337 beta) I just had three application windows open - firefox, then windows explorer on top of that, and Notepad on top of that with the focus - I didn't touch my machine for a while and EAM updated - when the EAM notification slider disappeared, Notepad was minimised and Windows Explorer had the focus instead.
  2. The same thing happens if you choose Scan then click on Emergency Kit Maker tab at the top. If New Scan or Scheduled Scans is currently underlined, when you click on Emergency Kit Maker it doesn't underline but underlines Scanner Settings instead. However, if Scanner Settings is already underlined and you click on Emergency Kit Maker, the underline works as expected.
  3. Updated smoothly with no major issues - just wanted to say thanks for changing the Date column width in the Forensics Log - it's so much better now that both the date and the time are shown by default 😂
  4. ok thanks for the information - that's useful to know
  5. I've just run a Malware Scan and it scanned 15430 objects as shown in this log extract: Scan type: Malware Scan Objects: Rootkits, Memory, Traces, Files Detect PUPs: On Scan archives: Off Scan mail archives: Off ADS Scan: On File extension filter: Off Direct disk access: Off Scan start: 29/03/2019 17:14:07 Scanned 15430 Found 0 Scan end: 29/03/2019 17:14:47 Scan time: 0:00:40 I then ran a Custom Scan of C:\ almost immediately afterwards, with the same settings as above, and it scanned 276682 objects as shown in this log extract: Scan type: Objects: Rootkits, Memory, Traces, C:\ Detect PUPs: On Scan archives: Off Scan mail archives: Off ADS Scan: On File extension filter: Off Direct disk access: Off Scan start: 29/03/2019 17:15:58 Scanned 276682 Found 0 Scan end: 29/03/2019 17:21:00 Scan time: 0:05:02 So the Custom Scan has scanned 18 times as many objects as the Malware Scan while using, as far as I can tell, the same scan settings. Is this expected behaviour ?
  6. Thanks Frank - I reported this back in October here https://support.emsisoft.com/topic/30072-beta-9014/?do=findComment&comment=188573 so this was my way of giving it a bump
  7. I notice that the Date column width in the Log Viewer has been changed in 9322 so that it now looks like this rather than this would it not be better to change the column width so that both the date and the time is dislayed by default without us having to manually change the column width every time we want to see when things have happened ? So that it looks like this
  8. Alan_S - perhaps you misunderstood what I was trying to say, but I don't run EAM with logging enabled continually - as I understand things, this can impact performance. I run EAM with loggingcontinually disabled and only turn it on if asked to by Emsisoft support. My machine doesn't crash if I run EAM continually with logging disabled, nor does it crash if I run EAM continually with logging enabled - it only crashes when I turn logging off (i..e. the act of turning logging from on to off triggers the crash).
  9. Alan_S - thanks - perhaps it is the same problem, caused by turning debug logging off. When I first had the problem, I was troubleshooting another unrelated EAM problem by collecting debug logs. I was experiencing crashes just after logon and initially thought the problem was due to a logon or startup problem, but I now realise that it wasn't an issue with it crashing at logon per se, but that the crashes were caused by EAM disabling debug logging because the debug logging period had expired since I enabled it for 1 day the day before. I can still crash EAM pretty much at will by turning on debug logging, letting it collect logs for an hour or so, and then turning logging off again - within a few minutes of turning logging off, it will crash, quite often as soon as I launch another (random) piece of software.
  10. yes absolutely, although it doesn't crash when logging is off, nor when it's on, it only crashes when you turn logging from on to off My crashes and lockups were random too, or so I thought - it was only when I was capturing debug logs for another problem that I realised that turning logging off was causing the crash.
  11. I'm wondering whether the lock up was triggered by you turning debug logging off - I have had this problem since late August whereby, 9 times out of ten, if I turn debug logging off, a2service will crash shortly afterwards and cause Windows to hang completely. I opened a thread about it here https://support.emsisoft.com/topic/29882-a2serviceexe-application-error/ but it was taken to pm in late September for some reason. I've supplied them with several dump files from Windows and from procdump but, as yet, they have not been able to fix the problem.
  12. None of the Facebook, Twitter or YouTube icons in the Follow Us part of the EAM gui overview screen work as expected as they all open the Emsisoft home page.
  13. yes, still crashes in 9069 but only when I turn debugging off
  14. I was told by Emsisoft that this auto renewal option was only for new licences rather than renewals - link here https://support.emsisoft.com/topic/30107-renewal-pricing/?do=findComment&comment=188983 It looks as if this is not actually the case
  15. yes sorry for not including debug logs but I don't turn this on unless specifically asked for as whenever I turn debug logging off, it still causes my machine to crash I'm glad you were able to replicate anyway