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marko last won the day on October 8 2019

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  1. Hi Frank any response re the Learn more link mentioned above ?
  2. I've just checked and the file doesn't exist so WhosCrashed must be wrong It did seem odd that WhosCrashed showed tcpip.sys as being at fault in the minidump analysis, yet a2service.sys in the full dump analysis.
  3. you can now change the licence from a subscription to a licence with a definitive end point by logging in to My Emsisoft - there's an option to the right of your licence to Cancel Auto-Renewal. Seeing that you seem to be stuck in a loop when trying to login via the EAM gui, perhaps you will have better luck by logging in via a browser at this link ?
  4. In Settings, Remote Management in the gui, if you click on the text 'Learn more' under the Emsisoft Cloud Console section, it opens the My Emsioft login page at rather than taking you to a webpage to learn more - is this what should happen ? I would expect it to open a webpage that provides more information about the Console, like it does if you click on the 'Learn more' link under the Emsisoft Enterprise Console section.
  5. I just had a BSOD - WhoCrashed suggests that a2service.sys was perhaps the culprit
  6. I've just installed the new Chromium based Edge browser and notice that Emsisoft Browser Security has been removed. If I go to the 'Microsoft Edge Addons Store' to try and re-install it, it says the extension isn't available. I did find it on the 'Microsoft Store' but it says that the extension is for Legacy Edge. So, I don't know whether I can install the legacy extension from the 'Microsoft Store' in the new Edge browser, or whether I need to wait for the extension to be updated and added to the 'Microsoft Edge Addons Store'. Can you advise please ?
  7. Frank, it looks as you've fixed the windows focus change problem as I'm not seeing that behaviour in this release - if so, thanks very much - it was a real pain when trying to watch rolling news updates, particularly during these troubled times. this issue isn't new stapp, it still happens with many of the other 'pages' where you click on a heading and a different heading gets underlined
  8. well, as I said before, I don't think it uses Adobe Flash as the maps appear to be built using a javascript API called Leaflet
  9. it's not a reset of the pc, just a repair and/or a reset of the Edge app itself - might be worth a go and you won't lose your bookmarks etc - access is via Start, Settings, Apps then find Microsoft Edge in the list of Apps, click on it and choose Advanced Settings and you'll find the options to repair and reset at the bottom of the screen as shown below - might be worth a try ?
  10. glad it works in IE but given that IE isn't secure these days I'd use a different browser or try getting Edge to work you could try completely clearing the Edge cache and cookies and see if that fixes it failing that, an Edge Repair and/or Reset might solve it ?
  11. Cranfield - not sure if you saw my post above, but aside from that, the following site seems to display the same info and works for me in Edge even though the Crondall one doesn't Does this link work for you in Edge ?
  12. For what it's worth, I can't see the map in Edge either, but it works fine in Firefox and Chrome. I don't think the map uses Flash - firstly, because you can't right-click on the map and choose the Flash controls, and secondly, because at the bottom right corner of the map there is a link called 'Leaflet' which takes you to a page on the same website describing Leaflet, which is an open source javascript library for creating maps
  13. Thanks Arthur - I completely understand if it is low priority - it's sometimes difficult as an end-user to know whether identified issues are still on Emsi's list of things to look at or not, and when a Pending thread suddenly moves to Closed with no explanation it's hard to know if it's on the list, off the list, forgotten, ignored, or what.
  14. it's over a year now since this was flagged up and it's still causing annoyance there's also a thread on the beta forum here - this thread was shown as pending until recently so I was hoping that meant it was on the list of stuff to look at, but it has been closed without the issue being fixed I just wondered whether this might be fixed any time soon ?