marko

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About marko

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  1. Build 8843 is working fine for me - no more errors in Event Viewer at shutdown and it shuts down nice and quickly again. I didn't notice any delay between service shutdown and restart during the upgrade - went very smoothly and the EAM log shows it took 4 secs to stop and start protection.
  2. ok - the file has now been sent
  3. I've created a dump file that I can send via WeTransfer, but what email address do I send it to ?
  4. I'm seeing the same thing on Win10 (EAM 2018.7.1.8839) - 12 occurrences since 02/08/2018 - event viewer log attached. Event Log Error 7043.txt
  5. marko

    a2service.exe application error

    Both machines are plugged in to the same place they always have been, on separate surge protectors in different rooms. Just to update you, I replaced the surge protector that the laptop plugs in to a week ago and I also managed to find a couple of driver updates (audio and touchpad) and since installing them I haven't had a single lock up (7 days so far). I'm reluctant to say that the problem is now resolved as sometimes the lock ups wouldn't happen for a week or so, but it's looking good so far.
  6. marko

    a2service.exe application error

    Maybe it's not creating a dump file because of the limitations mentioned at the bottom of this page https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/forcing-a-system-crash-from-the-keyboard I'm happy to keep trying - maybe another dump file would show something that the first one didn't, and maybe the call stacks will be more readable - it's worth a try surely. When I created this thread, it was because I had the lock up on my desktop pc and my laptop with 24 hours of each other - I'm still hoping that I can replicate the hang on my desktop pc but haven't neen able to so far - I'll keep trying.
  7. marko

    a2service.exe application error

    well, after I unchecked it I was able to generate a dump file several times in a row which was a first. Now though, it's not creating one again and just sits at the blue screen with 0% - very odd I just thought it may be of use as you said you had trouble reading the call stacks in the previous one. So, it looks as if we're out of options...................
  8. marko

    a2service.exe application error

    Further to my last post, I've now resolved the volmgr errors and can consistently generate a dump file when crashing the system via the keyboard. I'd neglected to untick the 'Automatically Restart' check box in the Startup and Recovery settings window :( So, I'm confident that there's nothing wrong with my hardware or drivers. I will now be able to generate a dump file with certainty next time it locks up, so please let me know if you'd like one.
  9. marko

    a2service.exe application error

    It's a shame there's nothing in the debug logs that help. I'm not convinced it's a hard drive or controller issue - I've done a full surface scan using chkdsk and done the same with HDTune plus health and benchmark tests and everything seems fine on that front and I'm not seeing any other odd behaviour. I've also run full diagnostic tests on all hardware and full memory tests using a diagnostic utility from the laptop manufacturer with no problems found. And all my drivers are up to date. Would another dump file be of any help if I can manage to create one ?
  10. marko

    a2service.exe application error

    I had another lock up, again this morning just after logging in to my laptop at 08:48. ProcDump started creating a dump file at 08:53 (Unhandled C000041D Dump 1 initiated C:\ProcDump\ a2service.exe_180616_085310.dmp) but after waiting 15 minutes for it to finish, and with no obvious sign of progress or disk activity, I tried to generate a dump file via the keyboard. Unfortunately, it just went to the blue screen with 0% progress then restarted without creating the dump file. After the system had rebooted, I checked the ProcDump folder and the dump file it's created is 684kb rather than 0kb this time, so ProcDump obviously tried but I suspect it didn't finish given the size of the file - should I have waited longer ?. Another thing I noticed is that, after restarting the machine following this morning's crash, EAM debug logs have reverted to Disabled again, although I'm fairly certain it should still be Enabled for 1 day - I think it would be useful if the action of turning debug mode on or off was written to the forensic log - something to consider for future builds perhaps ? I also noticed that there are only two debug logs for this crash (one for a2service and one for a2guard) created this morning at 08:49 (I started the machine at 08:48), but it didn't create one for a2start so I assume this means a2service crashed before a2start could load (again). This again implies that debug logging was Enabled when the crash happened, yet it showed as Disabled after restarting following the crash. I've attached the ProcDump dump file and the two EAM debug logs in case they are of any use. EAM debug logs etc 16062018.zip
  11. marko

    a2service.exe application error

    To confirm, I have just uploaded the dump file (zipped as 7z) to my personal Google Drive space, and have emailed a download link to the support email address quoted above.
  12. marko

    a2service.exe application error

    Thanks Jeremy - I just wasn't sure if they had some sort of preferred method of obtaining the files so seeing as you use Dropbox then I can't see there'll be a problem using Google Drive. I wasn't going to post the URL - GT500 said to send an email with a download link to the support email address, so I'll do that rather than pm him.
  13. marko

    a2service.exe application error

    Have just done that and the 7z file is 2.24GB So, I can't use WeTransfer as the file is too big. I have plenty of space on Google Drive so I could put it there and send a download link if that''s any good ?
  14. marko

    a2service.exe application error

    Well, I had another lock up earlier and I've finally managed to generate a dump file via the keyboard. There's nothing in the Windows event viewer to say that a2service faulted, but ProcDump tried to create a dump file again so this suggests that a2service did cause the problem. Please let me know whether you still want the dump file, and if so, where to send it. It's 2.31GB when zipped as a zipx file, or 2.87GB as a standard zip file - the next challenge will be sending it to you as I only have an upload speed of 0.5 MB/s !