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marko last won the day on November 3 2020

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  1. Two emails just forwarded as requested.
  2. Apologies for chipping in to your topic Jeremy but I just wanted to add a couple of points I don't have a problem with it being a subscription per-se, it's that auto-renewal is forced upon us - we have to accept auto-renewal during purchase as there is no option to opt-out at this stage. I recently renewed my licence, and there is no mention anywhere in the order confirmation emails that the subscription will auto-renew, nor is there any information about how to cancel auto-renewal. And as far as I can see, there is no information on your website about how to cancel auto-renewal either. Lastly, your terms and conditions, accessible from the point of sale page, state the following: It states "We may provide you with the option to automatically renew the product licence or subscription" - this is clearly untrue !
  3. marko

    Beta 10621

    and yet mine didn't - maybe yours restarted because yours updated from a previous 2021 beta, but mine didn;t because mine updated from 2020 stable to 2021 stable ? I think I'll just wait until feb and see what happens then, otherwise it'll do my head in 🤣
  4. marko

    Beta 10621

    well I'm back again as I'm even more confused now (I'm over 59 too) - according to Frank, we wouldn't notice the fix until 2021.2, yet you seem to be saying that yours restarted by itself in 2021.1 ?
  5. marko

    Beta 10621

    ah yes, thanks Stapp - I didn't realise my memory was that bad - I'll get my coat 😵
  6. marko

    Beta 10621

    Mine wasn't, although admittedly I'm on the Stable feed rather than the beta, but thought I'd post on this thread anyway Both my machines downloaded the update this afternoon but EAM didn't restart on either of them - not sure if this is because I allowed the EAM restart notication to count down to zero and dismiss itself, but my understanding is that EAM should restart itself if one does that. Anyway, EAM is still running 2020.12.1.10579 on both machines - if I look at the properties for the EAM executables, they show the following I also received these two notifications from Windows The forensic log shows this I have debug logs for this if you want them. By the way, I rebooted one of my machines about an hour and a half later, and the update was applied and it is now running 2021.1.0.10621, however, while it was in the 'waiting to finish the update' state, it didn't do its hourly update check
  7. I just ran a Malware Scan and noticed that it scans the scan log text files in C:\ProgramData\Emsisoft\Reports Are these log files really likely to be a threat ? I currently have over 3000 of these files because EAM doesn't purge them (I've mentioned this before in this thread https://support.emsisoft.com/topic/32632-question-about-scan-log-files/) so scanning all of these files just seems inefficient to me and means the scan takes longer than it otherwise would.
  8. well I didn't let the counter go down to zero - I clicked on Restart Now on the notification, but it didn't retstart
  9. Well, none of my machines had this problem in previous versions so it seemed a reasonable assumption.
  10. I'm glad it's not just me then - presumably 10579 hasn't installed because EAM didn't restart. I also noticed that when you hover over the Last Update text on the main gui page, it says 'Next Update in: ' whereas nornally it would say 'Next Update in: n minutes'.
  11. And to confirm, the second machine didn't do its scheduled update an hour later either. So, I rebooted and EAM showed a notification after the reboot to say it has just updated to a newer version. It then did its overdue hourly update. So it seems that this version update prevents EAM from getting subsequent scheduled signature updates unless you reboot the machine. I have debug logs for this if you want them.
  12. My machine updated to EAM 2020.12.1.10579 a few hours ago and displayed the notification that the program needed to restart so I clicked on restart - I didn't look at it again until just now and it looks as if EAM didn't restart. My forensic log shows this As you can see, the 'program needs to be restarted' message was shown at 15:39. When I looked at EAM at 19:30ish I noticed that it hadn't done its hourly updates since that update, and there was nothing in the log to suggest it had even tried. I rebooted at 19:56 and it's working ok now - the log above shows it had updated to a newer version, but the log entry for this is 4 hours after it said it needed to restart. I just turned my other machine on and it too has displayed the 'program needs to be restarted to finish the update' message - I clicked on the message to allow the restart but it hasn't restarted either, and I suspect it won't do any updates either until I reboot the machine.
  13. yeah, I agree, definitely should be opt-in - it's been discussed/moaned about at length here before but I can't see it changing. you didn't say whether you created the workspace yourself or whether it seems to have automatically created itself - would be interesting to know if this is being foisted on us as well
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