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David B.

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David B. last won the day on January 18

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About David B.

  • Birthday 07/11/1969

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  • Gender
    Male
  • Location
    Idaho, USA
  • Interests
    Cleaning computers, gaming, rock hunting, helping people with computer issues, and teaching those who sincerely want to learn.

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  1. You're welcome Petr, if you have further issues, please let us know. Here, or via email to [email protected]
  2. I'm glad you found them. Quite strange indeed. Perhaps you have a custom filter configured for [email protected]*?
  3. Hello Petr, Several email were sent out, all arrived and were accepted by Google. I'd suggest searching your entire Gmail account for anything from [email protected]
  4. Hello, "Error" is not quite the word that should be there. It should probably say "Info: No key for New Variant online ID" Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. You can try deleted file recovery software such as Revo from Piriform to see if you can recover older copies of some files, but this does not usually work well. With larger files such as movies or music, sometimes the files will still work if you just change the filenames back to original, since STOP(Djvu) only encrypts the first part of each file. There will of course still be part of the file that is encrypted and effectively corrupt. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  5. Unfortunately there is still nothing we can do about this newer STOP(Djvu), and I'm told there won't be for the foreseeable future. My prewritten yet pertinent information about it: Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. You can try deleted file recovery software such as Revo from Piriform to see if you can recover older copies of some files, but this does not usually work well. With larger files such as movies or music, sometimes the files will still work if you just change the filenames back to original, since STOP(Djvu) only encrypts the first part of each file. There will of course still be part of the file that is encrypted and effectively corrupt. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  6. From our ransomware experts, you may find useful information here: https://fsrm.experiant.ca
  7. Hello Ferchich, The file you submitted was encrypted with an online encryption key. Refer back to the link ShadowPuterDud gave you, please. To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. You can try deleted file recovery software such as Revo from Piriform to see if you can recover older copies of some files, but this does not usually work well. With larger files such as movies or music, sometimes the files will still work if you just change the filenames back to original, since STOP(Djvu) only encrypts the first part of each file. There will of course still be part of the file that is encrypted and effectively corrupt. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  8. Hello abhinav, Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  9. Hello amitkarmakar and Asif N Siddiqui, That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  10. Hello mohamadtawalbeh, Please send one encrypted file about 1 MB in size, and one of the ransom notes left on the computer, for analysis. You can also email them to [email protected] and mention your forum thread URL.
  11. Thanks Lynx. Very correct reply! I'll keep an eye open for L_1_N_G_U_S' reply.
  12. That extension is used by STOP(Djvu). Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
  13. Hello abteen6, Please attach one encrypted file about 1 MB in size, and one of the ransom notes left on the computer, for analysis.
  14. Unfortunately, STOP(Djvu) was updated, and we no longer have any method to decrypt this ransomware unless the encryption occurred some time ago, before the 29th of August 2019. Please refer to this forum post for more information: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ To summarize, an online ID is impossible to decrypt with current technology. An offline ID is decryptable if any one victim with the same ID pays for the encryption key and reports it to us, so we can add it to our decrypter. For further questions please refer to bleepingcomputer.com forums: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ And thanks again for contacting Emsisoft.
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